Drivers side head restraint deployed while car was in motion on a highway. It appears a particular plastic clip within the headrest broke on its own causing the headrest to deploy. This created quite a safety risk as it was a huge distraction. No accident was involved, fortunately.

- Doral, FL, USA

While in park in my driveway the passenger side active headrest deployed while a passenger was sitting in the seat. Nothing hit my vehicle, I didn't hit anything and no other airbags deployed nor the driver side active headrest deployed. The instrument cluster does not show any indication of deployment and nothing in my vehicles information center display show any kind of event. The vehicle is at approximately 79,855 miles when the incident occurred. The vehicle also has never been in a major accident where any of the airbags or headrest have deployed before. Upon inspection of the malfunction I noticed that a couple of small plastic pieces had broken away and were resting in the back cover of the headrest. I feel maybe this is the defective part of plastic that broke and made the headrest deploy.

- El Paso, TX, USA

Family was getting in car after dinner, car turned on but in park, when there was a loud sound- passenger headrest deployed out of nowhere! thank goodness elderly family member sitting in front seat, who is on a blood thinner, was hunched forward at the time! my husband looked at manual and tried to reset as suggested but he states it won't- seems like a plastic piece is broken. Called dealership but they state it's not under warranty- car under 36K miles, and will cost $700 to replace since plastic piece broken. Kind of afraid to lean head on driver's side now, in case it deploys too!

- Visalia, CA, USA

With my car parked in the garage and no one in it the drivers side headrest deployed.

- Lake Mary, FL, USA

When making a turn on a city paved road my passenger seat head rest exploded!

- Menifee, CA, USA

Front seat passenger headrest burst while driving!just picked my mom up from the airport she is complaining of headache! it was so loud it scared me I wasn't sure what had happenef then my mom said it felt like something hit her in the head! I thought someone shot at my car!!! I pulled over and noticed the headrest was completely dislodged.I am very concerned if it happens to me ibeould lose control of my car !! this was very scary and I hope my mom is okay!!!

- Oxford, MS, USA

I was driving my 2015 Jeep Grand Cherokee 70mph on the highway when my active front headrest deployed. No collision or accident occurred. My neck is sore now, but no medical attention was required.

- Phoenix, AZ, USA

I was driving down the road at approximately 35mph on a smooth paved residential street when I heard what sounded like a window shattering. I looked over and saw the passenger seat (unoccupied) headrest had sprung forward and deployed as though the vehicle had been rear-ended.

- Smyrna, GA, USA

What happened? active head rest deployed spontaneously - no impact while parked in garage. Read that's this has happened to multiple people sometimes while driving. Apparently plastic mounting of pin holding it in place till impact is fracturing. Cannot be repaired and head rest need some to be replaced or tied back making concept redundant. Replacement costs about 600$. dangerous if deploys in moving car and once deployed is quite uncomfortable driving thrusting neck and head forward limiting forward vision unless tied back

- Nokomis, FL, USA

Active head rest deployed spontaneously - no impact while parked in garage. Read that's this has happened to multiple people sometimes while driving. Apparently plastic mounting of pin holding it in place till impact is fracturing. Cannot be repaired and head rest need some to be replaced or tied back making concept redundant. Replacement costs about 600$. dangerous if deploys in moving car and once deployed is quite uncomfortable driving thrusting neck and head forward limiting forward vision unless tied back

- Nokomis, FL, USA

Equipped with ahr "active head restraints", the headrest deployed while driving down a rural two lane road striking my wife in the back of the head. When we tried to follow manual instructions for reset, we discovered the plastic keeper clips were broken off and laying in the bottom of the headrest. Fiat Chrysler say's. not covered. $667 for a new headrest that could have killed her.

- Oswego, IL, USA

There's a clicking noise in the back rest of the driver seat. It clicks any time I'm driving and especially when I hit a bump in the road. It sounds as if it's a portion of the lumbar support.

- Philadelphia, PA, USA

After picking up my 2 year old son from daycare on dan valley road (city street) in madison, nc, I began to turn out of the parking lot. After getting half a mile down the road (still in motion) there is a loud popping sound that occurred in the front passenger seat. As I look over I see that the passenger seat headrest is detached. We were not in any collision or hard braking of any sorts. I pulled over immediately into the lowe's improvement parking lot to assess the issue. Upon my observation it seems as though the covering of the metal bar (that was still lodged within its placed for when the headrest is attached) had broken.

- Madison, NC, USA

On Sunday, June 3, 2018, I entered the left front driver's seat of my 2015 Jeep Grand Cherokee (which is always parked inside my enclosed garage in southern California) and immediately discovered that the driver's headrest was in a protruding position. During a closer examination, I discovered that part of the restraint system used to keep of "telescoping" headrest (designed to deploy during a traffic collision) had broken loose, which caused the headrest to deploy. *photos are attached. Subsequently, I conducted a search on several Jeep (Chrysler) websites and quick discovered that other Jeep Grand Cherokee owners had experienced the same incident. Furthermore, when I examined some of their photos with my photos, I could clearly see that the failure involves two small plastic latches that hold a small metal rod in place; which in turn holds the headrest in an "un-deployed" position until needed. In addition, I discovered that numerous Jeep Grand Cherokee owners had contacted Jeep Chrysler, and the Jeep Chrysler Corp. Had told many of the owners effected by this problem, that if their vehicle was outside the 3year/36month warranty, and Jeep Chrysler would not cover the repair. Since discovering the incident, I find this design to be critical to the safe operation of my vehicle and if in fact the headrest had deployed while I was driving the vehicle, I feel it would have most likely caused a serious injury to me (or my passenger based on the same design), or it could have resulted in a major traffic collision which might have led to unintentional fatality. I therefore ask that the NHTSA investigate this flawed part design as soon as possible and based on their investigation issue a recall should Jeep Chrysler fail to make a quick and responsible effort to the replace the part before someone is injured. Thank you, [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Riverside, CA, USA

On 12/11/17 my vehicle was vandalized. The tires and rims were stolen and the back window was busted. However once having my Jeep fixed at the collision center the heated seats are not working properly. My 2015 Jeep Grand Cherokee has heated leather seats, however lately when turned on they barely get warm. It also has the heated steering wheel which is fine.

- Bunker Hill, WV, USA

Active headrest activated by itself with no collision. Inspection revealed a plastic tab is broken. This is known by Jeep as a defective piece of equipment. They refused to fix as the car is ~1500miles outside of warranty

- Arlington, VA, USA

The vehicle was stationary and parked, but still running. The front passenger seat was unoccupied and there was a loud popping sound as the front passenger seat headrest "exploded." A couple of plastic pieces flew out. There was no reason for the headrest to deploy. I took the car to the Jeep dealer and they said the headrest was "defective" but couldn't do anything about it as the car was no longer under warranty, nor is there a recall for the problem. The car had under 50K miles on it and was under two years old, and had never been in an accident.

- Orangevale, CA, USA

The passenger seat head restraint system activated for no known reason while driving 70 mph on the interstate. The vehicle was not in any accident or no factors caused this. The head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the Jeep

- Shelbyville, KY, USA

After two months from purchase the ventilated seats stop working. I have taken to the Jeep dealer a total of four times now for repair and they have not fixed problem. Dealer admits they cannot fix and said they opened a "star" case with the Jeep engineers. This problem is with vehicle in motion and not in motion.

- Flagstaff, AZ, USA

The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was in reverse, the gear shifter independently switched into the neutral position. The vehicle was taken to the dealer to be diagnosed. The technician was unable to duplicate the failure. The vehicle was included in NHTSA campaign number: 16V240000 (power train). On several occasions, the front driver seat readjusted independently. The contact stated that the seat adjustment warning indicator illuminated only when the vehicle was in park. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.

- Oxford, PA, USA