Ahr - headrest broken, latch is closed and locked position with the steel retaining rod still captured in locking mechanism, plastic features that retain steel rod are broken, this is not a deployment, this is a component failure, vehicle was parked, engine not running, vehicle was not occupied

- West Bloomfield, MI, USA

While driving approx 35 mph, the passenger seat headrest safety device deployed for no reason while my 14 year old daughter was sitting in the front seat. Luckily she was not hurt during the incident. The plastic pieces holding the pin in place failed releasing the headrest. Because the plastic failed, there is no way to reset the headrest as the pin holds it in place. This is clearly a defective component of the headrest safety system.

- Pleasantville, NY, USA

While the car has parked in our garage we came out to find that the active head rest safety device had deployed on its own. Looks like the plastic retaining parts failed as their is bits of plastic on the floor. Obviously this is not a safe design and should be corrected as soon as possible. Our Jeep dealership has let us know that this in not under warranty and will be over $700 to fix. We will be contacting fca customer service as it isnt right to have the dealership be on the hook for a faulty product.

- Reno, NV, USA

On 10/1/2019 while driving home from work in my 2015 Jeep Grand Cherokee Laredo, the passenger seat headrest deployed for no known reason. This was on a 2 lane highway with traffic moving up to 55 mph. It sounded like a shotgun blast. Fortunately my wife or older kids weren't in the seat at the time because they could have been seriously injured.

- New Orleans, LA, USA

I was dropping my son off at school. While I had the car in park, the passenger seat headrest deployed for no apparent reason. Luckily he was too short for it to hit his head.

- St. Louis, MO, USA

Active headrest on driver's side deployed without warning or cause while driving approximately 40 mph. Hit me in the back of the head, startling me and causing me to swerve into oncoming traffic lane. Fortunately no one was oncoming during that time. Pulled over and surveyed that the shell of the headrest was deployed and all plastic pieces holding cover to shell were snapped inside. Could not reset into normal position.

- Feasterville Trevose, PA, USA

While stationary, passenger side seat headrest deployed. Nothing was done to cause this action. No one was sitting in the seat. It will not reset. When it deployed, a part broke which is keeping it from resetting. An online search reveals multiple complaints on this issue. A recall should be issued.

- Lakeside, TX, USA

The passenger-side headrest deployed while being driven on a state highway at approximately 55 mph. It randomly deployed without collision, striking the back of the front-seat passenger's head.

- Ridgeland, MS, USA

While sitting in a parking lot the drivers side headrest deployed hitting my wife in the back of the head.

- Alpine, CA, USA

Passenger front headrest deployed for no reason. Car was parked and the headrest popped open and could have caused serious damage. This should be a recall.

- Thousand Oaks, CA, USA

While simply driving down the road my passenger side headrest just pops open. It seems the clips have broken. This should be a recall as I have spoken to many owners who have had the same issue. This is a safety issue and should be taken care of from the dealership and not cost $800 for something that is faulty.

- Houma, LA, USA

The headrest in my 2015 Jeep Grand Cherokee deployed. The vehicle was sitting in my driveway. I tried to reset it but noticed the cheap plastic brackets are broken. The vehicle has 39,000 miles and has not been in any accident. I have owned the Jeep for 24 hours. Welcome to Jeep?

- Cleveland, TN, USA

I got into my parked vehicle after work, and noticed the passenger headrest was pushed forward, which was not the case when I parked it to go into work. Upon further inspection, the plastic bracket that holds the headrest in appeared to be broken. This is a safety hazard as I am now worried that the driver headrest will also pop and lead to a collision. This is not the first reported incidence of this occuring, and it needs to become a recall.

- Crofton, MD, USA

Active head rest on the passengers seat has deployed. Plastic retainers appear broken inside the headrest. This happened while the vehicle was parked in my garage. The vehicle has not had a collision.

- Novato, CA, USA

Active head rest on the drivers seat has deployed. Plastic retainers appear broken inside the headrest. This happened while the vehicle was parked. The vehicle has not had a collision.

- Odessa, TX, USA

Driving on a major highway one morning on way to work and heard an extremely loud "pop". looked back and the leather headrest had completely unloaded like an airbag and deployed. Luckily it did not strike my head and cause me to swerve and cause an accident. The plastic piece that holds the mechanism in place snapped. No accident to cause this or anything. Clearly the part is defective. This needs to be recalled immediately.

- Berea, OH, USA

I was driving coming to a stop light going about 20mph and I heard a loud bang like a gunshot and got hit in the back of the head by my headrest. Luckily I was not hurt but it did scare the living daylights out of me. Thankfully if I was not on the highway when it happened I could of swerved and gotten into a serious accident.

- N Billerica, MA, USA

While driving down the highway my drivers head rest collapsed forward.

- Glen Burnie, MD, USA

Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, I was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the Jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.

- Kingman, AZ, USA

While the car was running, but parked in the school parking lot. A friend placed his backpack into the car as he was getting into the passenger seat. The headrest came off and was hanging by a nylon strap and a broken piece of plastic was dropped into the passenger floorboard area. Inically, I thougt he had done it, but realized he didn't hit the headrest with that much force to dislodge or break the headrest. He got in and we drove home, thinking we would look at it there. Meanwhile, I had him text my service advisor (colleen) at greenway dcj dealership in orlando, Florida. She advised me that I would have to have the headrest replace as it could not be reattached due to the broken plastic piece. While researching this information I discovered that this is a know problem but it is not yet a recall issue. I feel that it needs to be investigated more closely and the repairs covered. I am lucky that it was not my headrest, and that it didn't occur while I was driving at interstate speeds. I am hopeful that hq will do the right thing and fix my broken headrest as well as inspect and replace or repair my driver's side headrest since I'm now paranoid that it will happen to that one next and while either myself, my husband, or someone else is driving the Jeep.

- Orlando, FL, USA