While stopped at a stop light, my head rest deployed. I was stopped and on a city/town road. The temperature was about 85 degrees and humid that day so I'm not sure if that had anything to do with it but it happened out of nowhere!

- New Hope, PA, USA

The passenger seat headrest deployed while driving at highway speeds. There was no accident or braking at the time of spontaneous deployment.

- Pasadena, CA, USA

While the Jeep was stationary, in park and with no other stimulus (no contact on the car or the headrest itself), the passenger side headrest snapped forward. I performed a visual inspection and saw that the device had not activated, instead the plastic strut that held the metal retaining beam had broken, allowing the headrest to snap forward without being activated. The passenger seat was occupied when this occurred, but luckily the passenger did not have her head resting against the headrest. I consider this to be a grave safety issue, akin to an airbag deploying with no warning and with no stimulus. If the passenger had her head against the headrest, I believe the headrest could have hurt her.

- San Diego, CA, USA

While driving home from work 06/03/20 my passenger side headrest spontaneously popped off/exploded almost wrecked because it sounded like a gun shot or something hit my vehicle.

- Surprise, AZ, USA

The safety feature that causes the head rest to separate and shove the head forward in the event of a collision went off without warning while I was driving. It nearly caused an accident rather than deploying because of one. I'm lucky I wasn't knocked unconscious while driving. The plastic mechanism that holds the little metal bar is busted now, so I can't pop it back together to drive normally.

- Sparta, WI, USA

Passenger active headrest deployed while vehicle was parked in the owners driveway. No one was in the vehicle at the time.

- Sarasota, FL, USA

To start, 2 years ago the passenger head restraint deployed without me being in an accident. Tonight (Friday, May 29th, 2020), while driving on a city street and without being in an accident or having any damage to my vehicle the driver side head restraint deployed. This is very dangerous and needs to be taken care of. From all of the incident reports that have been coming in about this manufacturing defect over the last few years this should have been taken care of and made as a recall. I'm highly disappointed in the way things are being handled and how lightly they are being taken. Luckily I was not harmed.

- Eden, NC, USA

The driver side active headrest deployed spontaneously while the car was parked. The car has not been in an accident. The headrest popped forward and the plastic pieces that held it in place were broken.

- Holladay, UT, USA

I was driving on the highway when my headrest airbag deployed for no reason. It smacked me in the back of the head. There was no impact from my vehicle hitting anything & no sudden braking. It popped and smacked me in the back of my head. I was on my cell phone at the time but it was sitting in my cup holder & I was using my airpods. Consumer stated he has a stiff neck and maybe a concussion but did not see a doctor. Vehicle has been repaired.

- Goodyear, AZ, USA

Headrest safety (ahr) deployed while I was driving on a city street and hit my passenger's head with violence. I almost caused a serious accident because the noise of the headrest deployment was loud and I thought that someone hit my car on the passenger side. As a consequence I moved to the opposite lane and almost hit an upcoming vehicle. After a google search I discovered that this is not unusual and many other Jeep owners had the same issue. This is an extremely dangerous safety issue and fca should recall all vehicles equipped with this defective system.

- Austin, TX, USA

I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. It smacked me in the head. There was no accident or nothing unusual to cause it to happen. I am hoping there is a recall on this problem and it gets fixed, it was not my fault at all. Thank you.

- Lakeland, FL, USA

While driving on the highway at 55mph the active safety head restraint deployed, slamming the back of my head. I was able to pull over but stunned and this could have resulted in a high-speed collision. There was no impact or no triggering event to this. A preliminary call to a dealership indicates this is "somewhat common" and is not under warranty at over $700 for repair. I believe this is an clear manufacturing defect on a feature that can directly cause injury or result in an accident. Like an airbag, this device should be under recall for random deployments.

- Manitou Springs, CO, USA

The active head rest went off without being in an accident (parked in my driveway). The passenger seat head rest popped out in 2019 and had to be fixed (was not covered under my extended warranty and Jeep would not reimburse me due to the 4 year old car being "too old") and the driver's side popped out this weekend (April 11, 2020). We cannot reset it as there is a tiny plastic piece that broke off and will need to be replaced again (approximately a $600 repair at the dealership).

- Rosharon, TX, USA

Cant believe this happened to me in my 2015 Jeep srt also today! why does this defect go without a recall for all Jeep owners? while driving to drop my daughter off to her moms, my pregnant girlfriend gets smacked I the back of her head! startled her for a second and says shes still feels like shes got a headache from it. Thankfully this didnt happen while she was driving because that definitely could have resulted in an major accident causing injury or death! I am the second owner on this Jeep so I have no warranty! I inspected the headrest when I got home to find the plastic tabs that hold the metal rod from deploying the headrest are broken with the rod still in place like it never went off. Reading all these comments I certainly hope Jeep will accommodate repair without charge because this seems to have happened to many Jeep/Chrysler vehicles!

- Boynton Beach, FL, USA

Driver's side headrest activated for no reason - no one was in the car and it was parked in my driveway. Would have been extremely dangerous if had happened while driving. May happen to the other headrest while a passenger is in that seat. It cannot be put back together as the latch broke either before (causing it) or during activation and the headrest must be replaced at the cost of the owner (more than $700). Dealer said a standard headrest without this function is not available.

- Wellington, FL, USA

Passenger headrest exploded while driving on the highway, luckily no one was in the passenger seat. The vehicle was not impacted by any other vehicle nor has it been in any crash. Safety malfunction that needs to be addressed. Took the vehicle to dealer and they are unable to put reset the headrest, rep is stating that I need to buy a new head rest even though its a malfunction. Please advise what can be done to rectify this issue

- Kittery, ME, USA

The headrest of the driver's exploded and shot forward while slowly driving forward and injuring the neck of the driver. The vehicle was not impacted by any other vehicle, but the headrest safety feature malfunction causing injuring.

- Rock Hill, SC, USA

Passenger side headrest safety feature deployed at low speed. I was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. This is on a 2015 Jeep Grand Cherokee

- Pittsburgh, PA, USA

The active head rest on the passenger care deployed without warning or collision as the vehicle was parked with the engine turned off. The vehicle was never involved in any collisions or repair. Went to the local Chrysler dealership that has a repair center and I was told that this item is not covered under the manufacturer extended limited warranty which I purchased and will expire in March 2020. My vehicle has 45K miles and is a 2015 model year. Looking at forums the active head rest on similar vintage vehicles are having similar problems and are indicated to be a design defect when a plastic bracket fails compromising the function of the active head rest. Currently the head rest remains deployed and I avoid sitting anybody on the passenger seat. The link below is not from my vehicle but the deployed head rest on my vehicle looks the same.

- Marshall, MI, USA

Good morning, I was driving one day when suddenly I was struck extremely hard on the back of my head. So hard that I thought I got into an accident, although I didn't I almost caused an accident. My head and neck were hurting for a while, when I parked my vehicle I realized that my headrest had popped out. Not sure why this happened but when I went to research this problem I noticed that a lot of people have been complaining about ahr randomly breaking and due to the fact that it almost caused an accident and how hard I got hit I believe that this is a cause for concerns and an unsafe condition. I took my car back to the dealership and they told me the warranty wouldn't cover this nor was their any recall on my vehicle. I dug a little deeper into this matter as I saw how many complaints there were and saw that this isn't the first time this vehicle has had this problem and the fact that there is a history should at least cause an investigation. With all that being said, thank you in advance for your attention to this matter and have a nice day.

- Miami, FL, USA