Two people were in the vehicle, the driver and a passenger in the front seat. The vehicle was running but in park at a drive through window at arby's. while taking food from the employee the passenger headrest exploded pushing the 85 year old passengers head forward. It sounded like a gun shot and the force made the car wiggle. After the initial shock and surprise it was discovered the headrest exploded for no reason, just on its own.

- Lowell, MI, USA

Under normal driving conditions on city streets with no collision the front passenger side active headrest restraint (ahr) deployed. After looking at it the plastic clip that holds it together had broken, allowing it to deploy. The headrest has never been deployed before or reset.

- Lemoore, CA, USA

Passenger headrest deployed on its own and now it is unable to be reset, thankfully it happened while sitting in the driveway not driving down the highway.

- Lakeland, FL, USA

The car was turned off, parked in my drive way. My sister and I were talking (I was outside of the car- she was sitting in the passenger seat) with the car door open. All of a sudden the headrest flew out and hit her in the head.

- Sinking Spring, PA, USA

While in motion, during a routine smooth drive the driver side vehicle headrest suddenly deployed. There was no accident or impact. Upon inspection the plastic inside has fatigued. The vehicle has 33,000 miles on it. It created a safety issue while driving and remains a safety issue until the headrest can be replaced.

- La Jolla, CA, USA

The head rest popped out without any collision. It just happened unexpectedly. And is not broke.

- Clarkson, KY, USA

While driving on the highway, the passenger active headrest deployed. There was no accident. Passenger was hit in back of the head and scared by the noise and impact of the headrest. After arriving at destination, was able to inspect the headrest and can see that a piece had broken within the headrest.

- Dover, NJ, USA

The ahr on the drivers side just went off while driving highway speed. There was no accident or hard braking just driving.

- Myrtle Beach, SC, USA

While stopped at a stop light, my head rest deployed. I was stopped and on a city/town road. The temperature was about 85 degrees and humid that day so I'm not sure if that had anything to do with it but it happened out of nowhere!

- New Hope, PA, USA

The passenger seat headrest deployed while driving at highway speeds. There was no accident or braking at the time of spontaneous deployment.

- Pasadena, CA, USA

While the Jeep was stationary, in park and with no other stimulus (no contact on the car or the headrest itself), the passenger side headrest snapped forward. I performed a visual inspection and saw that the device had not activated, instead the plastic strut that held the metal retaining beam had broken, allowing the headrest to snap forward without being activated. The passenger seat was occupied when this occurred, but luckily the passenger did not have her head resting against the headrest. I consider this to be a grave safety issue, akin to an airbag deploying with no warning and with no stimulus. If the passenger had her head against the headrest, I believe the headrest could have hurt her.

- San Diego, CA, USA

While driving home from work 06/03/20 my passenger side headrest spontaneously popped off/exploded almost wrecked because it sounded like a gun shot or something hit my vehicle.

- Surprise, AZ, USA

The safety feature that causes the head rest to separate and shove the head forward in the event of a collision went off without warning while I was driving. It nearly caused an accident rather than deploying because of one. I'm lucky I wasn't knocked unconscious while driving. The plastic mechanism that holds the little metal bar is busted now, so I can't pop it back together to drive normally.

- Sparta, WI, USA

Passenger active headrest deployed while vehicle was parked in the owners driveway. No one was in the vehicle at the time.

- Sarasota, FL, USA

To start, 2 years ago the passenger head restraint deployed without me being in an accident. Tonight (Friday, May 29th, 2020), while driving on a city street and without being in an accident or having any damage to my vehicle the driver side head restraint deployed. This is very dangerous and needs to be taken care of. From all of the incident reports that have been coming in about this manufacturing defect over the last few years this should have been taken care of and made as a recall. I'm highly disappointed in the way things are being handled and how lightly they are being taken. Luckily I was not harmed.

- Eden, NC, USA

The driver side active headrest deployed spontaneously while the car was parked. The car has not been in an accident. The headrest popped forward and the plastic pieces that held it in place were broken.

- Holladay, UT, USA

I was driving on the highway when my headrest airbag deployed for no reason. It smacked me in the back of the head. There was no impact from my vehicle hitting anything & no sudden braking. It popped and smacked me in the back of my head. I was on my cell phone at the time but it was sitting in my cup holder & I was using my airpods. Consumer stated he has a stiff neck and maybe a concussion but did not see a doctor. Vehicle has been repaired.

- Goodyear, AZ, USA

Headrest safety (ahr) deployed while I was driving on a city street and hit my passenger's head with violence. I almost caused a serious accident because the noise of the headrest deployment was loud and I thought that someone hit my car on the passenger side. As a consequence I moved to the opposite lane and almost hit an upcoming vehicle. After a google search I discovered that this is not unusual and many other Jeep owners had the same issue. This is an extremely dangerous safety issue and fca should recall all vehicles equipped with this defective system.

- Austin, TX, USA

I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. It smacked me in the head. There was no accident or nothing unusual to cause it to happen. I am hoping there is a recall on this problem and it gets fixed, it was not my fault at all. Thank you.

- Lakeland, FL, USA

While driving on the highway at 55mph the active safety head restraint deployed, slamming the back of my head. I was able to pull over but stunned and this could have resulted in a high-speed collision. There was no impact or no triggering event to this. A preliminary call to a dealership indicates this is "somewhat common" and is not under warranty at over $700 for repair. I believe this is an clear manufacturing defect on a feature that can directly cause injury or result in an accident. Like an airbag, this device should be under recall for random deployments.

- Manitou Springs, CO, USA