Drivers headrest deployed (popped) while stationary in a parking lot. No other vehicles involved, the car was not struck. Dealer states not under warranty

- Frederick, MD, USA

Passenger active headrest deployed while vehicle parked, will not reset. These vehicles have an active headrest system that is designed to deploy forward in the event of a crash but the plastic housing that keeps it in place has crumbled and made the headrest leap forward in the deployed state and will not go back into position and hold.

- Kinston, NC, USA

The active headrest deployed with while driving normally on a paved county road. There was nothing out of the ordinary that would have caused it to deploy. Luckily my wife wasn't hurt.

- Caledonia, MI, USA

The driver's side head rest exploded open while I was driving on the street after making a right turn. Gave me severe neck pain. I first thought someone rear ended me cause the noise was so loud. So I pulled into a parking lot and found no one hit me looks like the headrest malfunctioned and exploded open.

- Riverside, CA, USA

Active head restraint deployed without a crash or rear impact. It deployed while driving 65mph on the highway.

- Saint Louis, MO, USA

While parked the drivers side active headrest deployed. Could have seriously hurt someone. The plastic tabs that hold the release pin broke. It was not deployed because of an accident that would release the pin.

- Henderson, NV, USA

The passenger side headrest popped forward about 4 in while my car was parked in front of my apartment. The plastic pieces holding the steel pin are broken, so it is unrepairable without replacing the entire headrest. I'm very thankful this did not occur while I was driving, but concerns me that it could happen on the driver's side while I am driving.

- Sparks, NV, USA

While driving in a straight line at about 35 mph through a city park, the driver head rest blew open and hit me in the back of the head. There was no accident of any kind or potential reason for it to blow open. It was a loud popping sound and strong blow to the back of my head. I stopped to access the situation and saw that the driver head rest had popped open. I called Fiat Chrysler the next day to file a claim. They are in the process of having the vehicle repaired at their cost. I am still experiencing wip lash pain 3+ weeks later and plan of seeing a doctor asap.

- Carmichael, CA, USA

As I was driving the head rest exploded hit the back of my head and neck. Car was not breaking or driving over any bumps at that time

- Egg Harbor, NJ, USA

While my 2015 Jeep Grand Cherokee was parked in my driveway overnight, the driver's seat headrest deployed. There was no incident during the night that would've caused the headrest to deploy, it simply deployed for no reason. This seems like a safety concern to me, since it could have happened while someone was in the driver's seat.

- Temecula, CA, USA

My 2015 Jeep Grand Cherokee srt driver side ahr headrest deployed on its own while the vehicle was parked. There was no collision at all and the vehicle has never been in a collision. It made a very loud pop sound and you could hear the plastic parts in side the headrest break. You can not engage the headrest back into its normal locked position so that it is not deployed out. I went to my dealership and they told me to contact Fiat @800-247-9753. I called them and explained my safety issue with this headrest and told them I wanted them to cover this under warranty. The person I spoke with gave me a case number and said a service specialist would have to contact me back in 24-48 hours to discuss them covering the safety issue.

- Lake Mary, FL, USA

Passenger headrest deployed

- Biloxi, MS, USA

Two people were in the vehicle, the driver and a passenger in the front seat. The vehicle was running but in park at a drive through window at arby's. while taking food from the employee the passenger headrest exploded pushing the 85 year old passengers head forward. It sounded like a gun shot and the force made the car wiggle. After the initial shock and surprise it was discovered the headrest exploded for no reason, just on its own.

- Lowell, MI, USA

Under normal driving conditions on city streets with no collision the front passenger side active headrest restraint (ahr) deployed. After looking at it the plastic clip that holds it together had broken, allowing it to deploy. The headrest has never been deployed before or reset.

- Lemoore, CA, USA

Passenger headrest deployed on its own and now it is unable to be reset, thankfully it happened while sitting in the driveway not driving down the highway.

- Lakeland, FL, USA

The car was turned off, parked in my drive way. My sister and I were talking (I was outside of the car- she was sitting in the passenger seat) with the car door open. All of a sudden the headrest flew out and hit her in the head.

- Sinking Spring, PA, USA

While in motion, during a routine smooth drive the driver side vehicle headrest suddenly deployed. There was no accident or impact. Upon inspection the plastic inside has fatigued. The vehicle has 33,000 miles on it. It created a safety issue while driving and remains a safety issue until the headrest can be replaced.

- La Jolla, CA, USA

The head rest popped out without any collision. It just happened unexpectedly. And is not broke.

- Clarkson, KY, USA

While driving on the highway, the passenger active headrest deployed. There was no accident. Passenger was hit in back of the head and scared by the noise and impact of the headrest. After arriving at destination, was able to inspect the headrest and can see that a piece had broken within the headrest.

- Dover, NJ, USA

The ahr on the drivers side just went off while driving highway speed. There was no accident or hard braking just driving.

- Myrtle Beach, SC, USA