The active headrest deployed while the car was stationary and not involved in a collision. The plastic part holding the active headrest in its normal position failed, resulting in a premature unprovoked deployment. If I had been in the driver's seat at the time I would have ben hit in the back of the head. The impact of the headrest on the back of my head could lead to momentary loss of vehicle control and an accident.

- Anaheim, CA, USA

The headrest on my Jeep popped forward suddenly and unexpectedly while parked. This appears to have been caused by a failure of the plastic parts of the whiplash mitigation system built into the seat. While the seat was unoccupied at the time I feel this would have caused injury had someone been in the seat.

- White Plains, NY, USA

I was slowing down for a stop sign, when I heard a pop and then felt my driver side headrest hit me in the head. After I stopped I saw that it had been deployed with the clips being broken.

- Rockford, OH, USA

We had just left home on a family trip, traveling at highway speeds. The passenger headrest violently sprang open, striking myself in the head. We were a lie to get the vehicle stoped, looked the whole vehicle over to make sure nothing could have cause the headrest to release like that. The headrest plastic that locks into the safety release had broken due to deterioration of the plastic. Luckily it wasn't the driver side because it possibly could have caused a wreak/loss of life. Still waiting on manufacture to resolve the issue.

- Williamson, WV, USA

While driving my vehicle on an active city street roadway, the passenger side headrest on the front seat deployed. My husband was in the seat at the time and caused him to jolt forward causing a slight neck pain. The unexpected pop of the headrest deploying caused me, the driver, to swerve during rush hour traffic.

- Boynton Beach, FL, USA

While driving on the highway, the passenger headrest deployed. Retaining clips are broken and the entire headrest requires replacement. The vehicle has not been in any accidents and there was no jarring motion of any kind when the deployment occurred.

- Reno, NV, USA

While I was driving at a rate of 25 mph on a residential road my driver side ahr bracket had broken and deployed the headrest safety system in to the rear of my head causing me to momentarily swerve into the incoming traffic lane. Thankfully there were no vehicles. It was a very disturbing incident and I am experiencing minor neck pain and the vehicle is unable to be driven in this position.

- Glassboro, NJ, USA

The headrest of the front passenger unexpectedly burst open without any crash while driving. Passenger did not receive any injuries. Headrest has not been replaced.

- Rancho Palos Verdes, CA, USA

Drivers headrest deployed (popped) while stationary in a parking lot. No other vehicles involved, the car was not struck. Dealer states not under warranty

- Frederick, MD, USA

Passenger active headrest deployed while vehicle parked, will not reset. These vehicles have an active headrest system that is designed to deploy forward in the event of a crash but the plastic housing that keeps it in place has crumbled and made the headrest leap forward in the deployed state and will not go back into position and hold.

- Kinston, NC, USA

The active headrest deployed with while driving normally on a paved county road. There was nothing out of the ordinary that would have caused it to deploy. Luckily my wife wasn't hurt.

- Caledonia, MI, USA

The driver's side head rest exploded open while I was driving on the street after making a right turn. Gave me severe neck pain. I first thought someone rear ended me cause the noise was so loud. So I pulled into a parking lot and found no one hit me looks like the headrest malfunctioned and exploded open.

- Riverside, CA, USA

Active head restraint deployed without a crash or rear impact. It deployed while driving 65mph on the highway.

- Saint Louis, MO, USA

While parked the drivers side active headrest deployed. Could have seriously hurt someone. The plastic tabs that hold the release pin broke. It was not deployed because of an accident that would release the pin.

- Henderson, NV, USA

The passenger side headrest popped forward about 4 in while my car was parked in front of my apartment. The plastic pieces holding the steel pin are broken, so it is unrepairable without replacing the entire headrest. I'm very thankful this did not occur while I was driving, but concerns me that it could happen on the driver's side while I am driving.

- Sparks, NV, USA

While driving in a straight line at about 35 mph through a city park, the driver head rest blew open and hit me in the back of the head. There was no accident of any kind or potential reason for it to blow open. It was a loud popping sound and strong blow to the back of my head. I stopped to access the situation and saw that the driver head rest had popped open. I called Fiat Chrysler the next day to file a claim. They are in the process of having the vehicle repaired at their cost. I am still experiencing wip lash pain 3+ weeks later and plan of seeing a doctor asap.

- Carmichael, CA, USA

As I was driving the head rest exploded hit the back of my head and neck. Car was not breaking or driving over any bumps at that time

- Egg Harbor, NJ, USA

While my 2015 Jeep Grand Cherokee was parked in my driveway overnight, the driver's seat headrest deployed. There was no incident during the night that would've caused the headrest to deploy, it simply deployed for no reason. This seems like a safety concern to me, since it could have happened while someone was in the driver's seat.

- Temecula, CA, USA

My 2015 Jeep Grand Cherokee srt driver side ahr headrest deployed on its own while the vehicle was parked. There was no collision at all and the vehicle has never been in a collision. It made a very loud pop sound and you could hear the plastic parts in side the headrest break. You can not engage the headrest back into its normal locked position so that it is not deployed out. I went to my dealership and they told me to contact Fiat @800-247-9753. I called them and explained my safety issue with this headrest and told them I wanted them to cover this under warranty. The person I spoke with gave me a case number and said a service specialist would have to contact me back in 24-48 hours to discuss them covering the safety issue.

- Lake Mary, FL, USA

Passenger headrest deployed

- Biloxi, MS, USA