Last year (2019), I reported that my drivers side headrest restraint system in my 2015 Jeep Grand Cherokee deployed due to defective parts. In October 2020, 12 months later and an additional 12,000 miles my passengers side headrest restraint system also deployed. No injuries and no none was in the vehicle when they deployed. Fca will not cover any repairs. The Jeep has 72,000 miles. Fca needs to recall these headrests.

- North Fort Myers, FL, USA

Driver side active headrest restraint deployed while parked. No accident occurred. Material failure caused the deployment, the headrest is now broken and needs to be replaced.

- Windsor, CA, USA

While driving down the highway at approximately 65mph I noticed that the headrest position was more intrusive than usual. I attempted to push the headrest back to a normal position. It moved as though it were spring loaded. Suddenly I heard a pop and my head was shoved forward. The headrest had deployed. I recovered pieces of broken black plastic from my garments

- Cotopaxi, CO, USA

Went out to driveway to get in car and headrest on drivers seat was split open, exposing all insides and will not go back together.

- Ocoee, FL, USA

We were driving on the highways approximately 65 when my daughter turned to get something from the back seat. Her arm hit the headrests and it deployed. Looking at it further saw that it was broken.

- Thornton, CO, USA

My passenger side active headrest system deployed while driving without any accident. The plastic clip assembly inside is destroyed and seems like it was not properly built to retain the pressure.

- Alabaster, AL, USA

My 2015 Jeep Grand Cherokee driver side headrest clips broke on their own

- Arcadia, CA, USA

Was traveling down the highway when all of a sudden the passenger headrest deployed. There was no contact from another vehicle. I didnt hit any pot holes or bumps that may have triggered this to happen. Just happened out of nowhere. Very load when it happened

- Waynesboro, VA, USA

The head rest on the driver side seat popped out while I was driving at about 25 miles per hour. No accident was involved.

- San Antonio, TX, USA

I was sitting in my 2015 Jeep Grand Cherokee, parked and not moving. While sitting here waiting on an appointment, I was stretching and my elbow tapped the front of the head rest, the head rest popped forward. I had the same issue happen with the passenger head rest a little over a year ago when it popped without anyone sitting in the seat.

- Crofton, MD, USA

Passenger headrest burst open in vehicle unexpectedly while vehicle was in motion.

- Dallas, TX, USA

My passenger side active head restraint suddenly deployed, without warning, from my headrest while driving the vehicle. The vehicle was being driven on a straight residential street at approximately 35 mph. The vehicle was not involved in any type of front or rear collision and had not encountered any broken pavement, bumps, or potholes when the deployment occurred. No one was sitting in the passenger seat when the headrest deployed, but the noise and force of the deployment was startling. I'm obviously very concerned that the driver's side headrest may also deploy at any time while driving, possibly causing an accident or injury.

- Forest City, NC, USA

Upon entering the vehicle, I found active head restraint (ahr) on the passenger side in a deployed position. Visual inspection showed that plastic encasing safety pin has cracked and allowed the pin to separate, with metal hooks on the opposite side retaining the pin. The vehicle was parked in a carport overnight, and the fact that the hooks have not released the pin indicated that the deployment was not triggered by a collision, as it was designed to do. I am uncertain that a blow to the back of the head would cause a neck injury as alleged by some who have experienced the same problem while seated. However, it would have been a surprise and a major distraction; and as such, could indeed cause a traffic accident. I believe that these headrests must be recalled as soon as possible, as the design is defective, with plastic degrading further over time, and causing more of these accidental deployments to occur. I also noticed, that many vehicle owners have categorized this as an airbag problem. While the ahr is considered to be a part of Jeep Grand Cherokee's passive restraint system, there are no actual airbags inside or any other explosive material inside the ahr, only cheap plastic retaining a safety pin under 75 lbs of tension.

- San Antonio, TX, USA

Headrest deployed without any accident while vehicle is parked.

- Weston, FL, USA

The passenger active head restraint deployed unexpectedly and jolted my wife's head hurting her neck which is stiff and sore. The car was parked on city street and my wife just stepped in and sat down when the head restraint deployed. The two hooks inside the head restraint appear to be defective. One hook broke completely off, and the other is cracked and barely attached to the head restraint.

- Honolulu, HI, USA

(stationary) waiting while the transmission was in park position, the passenger headrest pop out forward and separated from the headrest trim (back of headrest ) vehicle was not moving and there was 'no' collisions to any part of the vehicle. It just popped out without any reason. If my wife was in that seat at the time of this incident she might had been seriously injured due to a previous broken neck.

- Blountville, TN, USA

Headrest deployed unexpectedly

- Kathleen, GA, USA

Vehicle was stationary, in park, in a parking lot, and no collision occurred. Driver, front passenger, and two rear seat passengers were in the vehicle. Front passenger headrest deployed without warning striking front passenger in the back of the head. Vehicle mileage approximately 50,000 miles. There are numerous online accounts of the active headrest deploying without a vehicle collision due to less than adequate reliability of parts within the active headrest assembly. I am requesting replacement through local dealership; initial feedback is the part is not covered and I have to pay to replace it. Even with a replacement-in-kind active headrest, the expected reliability is suspect. The oem design should be revisited to ensure safe and reliable operations.

- Redondo Beach, CA, USA

Headrest pop off on its own on driver and passenger seat

- Orlando, FL, USA

The passenger headrest deployed on its own while the car was in motion as I approach the stop light. Luckily my son did not suffer any injuries. If it had been in the driver's seat, it would of caused a major accident.

- Salida, CA, USA