The active head restraints head rest opened up while the car was parked. The plastic hook is broken and head rest cannot be reset.

- Moore, OK, USA

I was driving on surface streets when I heard a loud, startling noise. When I looked to the right, I noticed the front passenger seat headrest had burst open without any collision, impact or warning; I was driving down a paved and maintained roadway. When I get behind the wheel of my car, there is a reasonable expectation that my car is going to perform in a matter that would not put myself or my passengers at risk. I understand that some Jeep Grand Cherokee models have already had recalls for the same issue, but have been told by Jeep that my VIN/vehicle does not qualify. Since the headrest in my car displayed the same malfunctions as the vehicles included in the recall, I would expect to be included in this recall. I am truly grateful my wife was not sitting in the passenger seat at the time. I have read that other Jeep owners have suffered concussions from this defect.

- Mission Viejo, CA, USA

I had just pulled out of a parking lot and started down the road going no more then 25 mph when I felt something bang hard against me about center of the back my seat I also heard a bang sound so I pulled off the road and into a parking lot and discovered that my head rest had come apart. I have looked online to see if other owners of Grand Cheroke Jeeps have had this happen and found that this has has happened to others.

- Houston, TX, USA

Drivers headrest seperated while sitting in driveway overnight. Broken.

- New Philadelphia, OH, USA

Vehicle was parked not moving. Off. Next time we entered vehicle the passenger headrest automatic restraint pin broke..not pin but bracket holding pin sheared off. Luckily no one was in car when happened.. New headrest cost 400$..labor 150$. No accident how does this go off??

- Sioux City, IA, USA

While driving on neighborhood roads, the driver's headrest suddenly popped forward without warning or reason. My head was slammed forward and I lost control of the vehicle. If this had occurred at highway speeds there is a very high probability that I would have crashed the vehicle. As it stands I have a lot of neck pain from strained muscles in the back of my neck.

- Katy, TX, USA

The head rest of the driver deployed unexpectedly while me and my son were in the car on our way to school. It made a very loud noise and we were trying to figure out what it was, it was scary and dangerous.

- Galveston, TX, USA

Passenger side headrest randomly deployed while driving... no accident.

- Flowery Branch, GA, USA

Headrest airbag deployed while car was parked

- Metuchen, NJ, USA

On August 26, 2021, the front passenger seat headrest deployed the head restraint position and will not reset to original position.

- Berkeley Spring, WV, USA

Head rest pop open while driving

- Crestwood, IL, USA

Passenger side active headrest separated shooting forward while the vehicle was parked in the driveway.

- Suffolk, VA, USA

The head rest on the passenger seat blew apart and will not go back together. If someone would have been sitting there it would have hurt.

- Terre Haute, IN, USA

The passenger headrest has came apart for no reason. The jeep has not been involved in any type of accident. Since there is not a recall the dealerships will not replace this even though there are many complaints about it.

- Alvin, TX, USA

Drivers side head rest deployed without incident while driving at 70mph on interstate striking driver in the back of the head. Appears plastic pieces in head rest restraint system failed spontaneously.

- Roanoke , VA, USA

The passenger side headrest deployed. At the time it happened, thank goodness my Mother was not in the vehicle. It has been inspected by the dealership. There were no warning signs. Not happy the driver side headrest won't be replaced at the same time. I was told it had to deploy first. Then replaced.

- Houston, TX, USA

While my daughter was driving, the driver's side headrest airbag deployed unexpectedly. This happened while driving down the road, at 65 mph, fortunately it did not cause a wreck. It has already happened on passenger side as well.

- Midland, TX, USA

The driver's side active head restraint deployed on its own without any sort of collision. Upon further inspection, the plastic which holds a metal rod failed. The rod was still inside of the jaws of the small module which appears to open upon an impact, allowing the AHR to deploy. Upon further research, this is a known issue with similar vehicles. I've since attempted to temporarily repair the thing since we leave for vacation in 2 days and I don't want to drive 2000 miles with the AHR in the deployed position.

- Topeka, KS, USA

The passenger side headrest deployed without being triggered. Passenger was in the seat at the time the headrest deployed. The plastic inside the headrest broke during deployment or before and headrest will not reseat.

- El Dorado, AR, USA

In May 2021, the headrest on the passenger side of the car was noticed to be partially 'popped out' one afternoon. The next morning, after being parked all night, the headrest was fully popped out. There was no damage to the car prior and no accident whatsoever. This active headrest could have popped out while a passenger was in the car and hurt someone. The driver side has not popped out (yet) but now i'm concerned it could deploy while i'm driving. I have not taken the vehicle to the dealer/manufacturer yet, as the car is being driven very little over the past 18 months (covid, work from home, etc). There were no symptoms prior to failure, no accidents, no damage to the vehicle.

- Roswell, GA, USA