The passenger side headrest deployed. At the time it happened, thank goodness my Mother was not in the vehicle. It has been inspected by the dealership. There were no warning signs. Not happy the driver side headrest won't be replaced at the same time. I was told it had to deploy first. Then replaced.

- Houston, TX, USA

While my daughter was driving, the driver's side headrest airbag deployed unexpectedly. This happened while driving down the road, at 65 mph, fortunately it did not cause a wreck. It has already happened on passenger side as well.

- Midland, TX, USA

The driver's side active head restraint deployed on its own without any sort of collision. Upon further inspection, the plastic which holds a metal rod failed. The rod was still inside of the jaws of the small module which appears to open upon an impact, allowing the AHR to deploy. Upon further research, this is a known issue with similar vehicles. I've since attempted to temporarily repair the thing since we leave for vacation in 2 days and I don't want to drive 2000 miles with the AHR in the deployed position.

- Topeka, KS, USA

The passenger side headrest deployed without being triggered. Passenger was in the seat at the time the headrest deployed. The plastic inside the headrest broke during deployment or before and headrest will not reseat.

- El Dorado, AR, USA

In May 2021, the headrest on the passenger side of the car was noticed to be partially 'popped out' one afternoon. The next morning, after being parked all night, the headrest was fully popped out. There was no damage to the car prior and no accident whatsoever. This active headrest could have popped out while a passenger was in the car and hurt someone. The driver side has not popped out (yet) but now i'm concerned it could deploy while i'm driving. I have not taken the vehicle to the dealer/manufacturer yet, as the car is being driven very little over the past 18 months (covid, work from home, etc). There were no symptoms prior to failure, no accidents, no damage to the vehicle.

- Roswell, GA, USA

We heard a loud -??pop-?? noise and realized the drivers side headrest popped open.

- Madera, CA, USA

Driver side Active head restraint deployed while I was driving, hitting the back of my head almost causing me to have an accident

- Hollywood, FL, USA

I had just started driving down the road from work when I felt a jolt in the middle of the drivers seat and a bang. So pulled into a parking lot and stopped to see what happened. I was looking around not sure what was going on with my car when I noticed the headrest on the drivers seat had popped open

- Houston, TX, USA

Was driving with my girlfriend and we heard a loud boom and my girlfriend injured her head because the headrest exploded and jerked her head forward.

- Clark, NJ, USA

Driver headrest exploded into the back of my head while I was driving on a two-lane road (Hopper in Santa Rosa CA). Impact caused me to lose consciousness for several seconds, and I woke up on the wrong side of the road still in motion with my 6 year old daughter in the back booster seat. This problem is reflected in NHTSA online literature, a certified class-action suit, and online notices about potential recall. Headrest is being replaced for free but the Jeep dealer didn't have any in stock and there is no timeline to get it fixed. Currently working with Kaiser Permanente insurance plan and medical staff to help with neck, head, and back pain, and continuing dizziness on and off every day since the incident.

- Santa Rosa, CA, USA

I was driving the vehicle when my drivers headrest popped and hit the back of my head. I pulled over to see what happened and it looks as though the headrest exploded but nothing came out. I-??m not sure if an airbag was supposed to deploy but it did not. Luckily because my son was in the back seat, not sure if air bag was suppose to deploy or not. I did not hit anything when it happened and I was just driving. Consumer has notified the dealer to get it repaired.

- Visalia, CA, USA

Headrest deployed without warning. Have read online that this is a very common problem with an expensive fix. Luckily no one was sitting in seat when it deployed or could have caused injuries. If it happens to drivers seat while driving this could be a very dangerous situation.

- Houston, TX, USA

On 6/14/2021 I got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.

- Ottawa , IL, USA

The headrest popped while I was driving and caused my head to fly forward. Yes it can be inspected. No No

- Oakland, TN, USA

The front passenger seat headrest safety mechanism malfunctioned causing it to deploy. This caused a severe head injury to the passenger. Major concern of the driver seat headrest having the same problem and potentially causing an accident. There were no warning signs prior to the incident.

- Lafayette , IN, USA

We were entering the vehicle, as I was getting into the drivers seat there was a terrible noise beside my right ear and pressure on my head. At the same time my grandson was entering in the rear seat behind me and was hit in left ear area with an exploding Active headrest restraint. The car had been remotely started but was not actually running yet and was in park with nothing behind it. I had no idea of this potential hazard, we drive long distances with grandchildren in the rear seat and if this would have or if the passenger headrest explodes while driving, it could be catastrophic. This is not acceptable. They should be replaced immediately, not wait until they actually cause a catastrophy !!!! I would rather not be in constant fear of the next explosion in my car which could have far worse results.

- Canyon Lake, TX, USA

An inadvertent deployment of the active headrest in the front passenger seat. Plastic holding clips broken, seems due to material or manufacturer defect.

- Brooklyn, NY, USA

The passenger side headrest exploded open for no reason and cannot be put back. I looks like the mechanism failed and it deployed open with a lot of force. Looking online seems to confirm this is an issue.

- Kingsburg, CA, USA

I was sitting in the passenger seat in my driveway with the vehicle off getting ready for my family to go to the store. The passenger head rest busted open causing my head and body to jerk forward.

- Elgin, OK, USA

Headrest randomly deployed.

- Boise, ID, USA