passenger side headrest exploded open while parked

- Quakertown, PA, USA

While driving under ideal conditions on a 4-lane divided Texas state highway, the "active head restraint" in the passenger seat of my 2015 Jeep Grand Cherokee deployed without warning. Nothing happened that should have activated the restraint. I was driving in a dead straight line, with no other traffic in the area. The road was smooth, without any bumps or potholes. The restraint deployed with explosive force, slamming into the side and back of my wife's head. She described the feeling like being sucker punch from behind by a boxing glove or padded baseball bat. She has since experienced persistent headaches, along with muscle a joint pain consistent with a mild concussion and whiplash. Had it been my head restraint that deployed, the force of the blow could have easily caused me to loose temporary control of the vehicle and drive off the road. A short internet search has revealed this to be a persistent issue with Jeep and Dodge vehicles, that has been traced to a defective part in the active headrest. This should have lead to a recall to replace a potentially life threatening vehicle flaw.

- Keller, TX, USA

The active head restraint system of the headrest deployed randomly while traveling down the road causing distraction and near accident. The driver of the vehicle was struck in the head but no injuries apparent. This happened to the drivers side head rest while traveling down the interstate at 80 mph.

- Milliken, CO, USA

2015 Jeep Grand Cherokee drivers side heated seat burned a nickel size hole through the seat, burned a hole through my girlfriends sweatshirt and burned her skin. Thank god she was able to maintain her composure and pull over to a parking lot and get out. What if she had jerked the wheel (as it startled her) and caused a crash" What if she was on the highway?? What if the vehicle started on fire?" The vehicle is currently at the dealership and being inspected. There were no warning lamps or other symptoms.

- Kaukauna, WI, USA

While my Jeep was parked in the garage the passenger side headrest deployed and it cannot be reset. While no one was in the vehicle (injured) I am concerned that if the driver side headrest deploys while I am driving, I may be injured.

- Richmond, TX, USA

The active head restraints head rest opened up while the car was parked. The plastic hook is broken and head rest cannot be reset.

- Moore, OK, USA

I was driving on surface streets when I heard a loud, startling noise. When I looked to the right, I noticed the front passenger seat headrest had burst open without any collision, impact or warning; I was driving down a paved and maintained roadway. When I get behind the wheel of my car, there is a reasonable expectation that my car is going to perform in a matter that would not put myself or my passengers at risk. I understand that some Jeep Grand Cherokee models have already had recalls for the same issue, but have been told by Jeep that my VIN/vehicle does not qualify. Since the headrest in my car displayed the same malfunctions as the vehicles included in the recall, I would expect to be included in this recall. I am truly grateful my wife was not sitting in the passenger seat at the time. I have read that other Jeep owners have suffered concussions from this defect.

- Mission Viejo, CA, USA

I had just pulled out of a parking lot and started down the road going no more then 25 mph when I felt something bang hard against me about center of the back my seat I also heard a bang sound so I pulled off the road and into a parking lot and discovered that my head rest had come apart. I have looked online to see if other owners of Grand Cheroke Jeeps have had this happen and found that this has has happened to others.

- Houston, TX, USA

Drivers headrest seperated while sitting in driveway overnight. Broken.

- New Philadelphia, OH, USA

Vehicle was parked not moving. Off. Next time we entered vehicle the passenger headrest automatic restraint pin broke..not pin but bracket holding pin sheared off. Luckily no one was in car when happened.. New headrest cost 400$..labor 150$. No accident how does this go off??

- Sioux City, IA, USA

While driving on neighborhood roads, the driver's headrest suddenly popped forward without warning or reason. My head was slammed forward and I lost control of the vehicle. If this had occurred at highway speeds there is a very high probability that I would have crashed the vehicle. As it stands I have a lot of neck pain from strained muscles in the back of my neck.

- Katy, TX, USA

The head rest of the driver deployed unexpectedly while me and my son were in the car on our way to school. It made a very loud noise and we were trying to figure out what it was, it was scary and dangerous.

- Galveston, TX, USA

Passenger side headrest randomly deployed while driving... no accident.

- Flowery Branch, GA, USA

Headrest airbag deployed while car was parked

- Metuchen, NJ, USA

On August 26, 2021, the front passenger seat headrest deployed the head restraint position and will not reset to original position.

- Berkeley Spring, WV, USA

Head rest pop open while driving

- Crestwood, IL, USA

Passenger side active headrest separated shooting forward while the vehicle was parked in the driveway.

- Suffolk, VA, USA

The head rest on the passenger seat blew apart and will not go back together. If someone would have been sitting there it would have hurt.

- Terre Haute, IN, USA

The passenger headrest has came apart for no reason. The jeep has not been involved in any type of accident. Since there is not a recall the dealerships will not replace this even though there are many complaints about it.

- Alvin, TX, USA

Drivers side head rest deployed without incident while driving at 70mph on interstate striking driver in the back of the head. Appears plastic pieces in head rest restraint system failed spontaneously.

- Roanoke , VA, USA