10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,931 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2015 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

problem #12

Feb 282020

Grand Cherokee

  • miles
Cylinder 3 misfire keeps popping up. Went to 2 mechanics to get it fixed. Replaced the coil and spark plugs. Got it checked again said it's fine and nothings wrong but it keeps misfiring.

- Johnston, RI, USA

problem #11

Nov 012019

Grand Cherokee

  • 71,000 miles
Coming out of a tunnel, wet surface, slight turn, and the automatic braking system known as traction control locked brakes and steering up on it's own causing car to hydro plane into a curb and a wall. I had no control but if I did I could have controlled the car and prevent the crash.

- Afton, MN, USA

problem #10

Mar 042019

Grand Cherokee

  • 49,000 miles
Vehicle keep jumping from reverse to parking, sometimes when I im trying to park.

- Brooklyn, NY, USA

problem #9

Jan 282019

Grand Cherokee

  • 33,000 miles
I have reported a problem on January 7, 2019 about the vehicle lcd display failed to light up when I starting my 2015 Jeep Grand Cherokee in some occasion. And later have identified some more problems. The gps no longer works, it is turning around at an irrelevant position when I am driving on the road, and the display frequently pups up a warning of 'vehicle phone requires service, please contact your dealer.' As the attached photo. With an appointment, I bring back my car to the dealer this morning (1/28/2019), it doesn't been fixed at the end of the day, nor does it been able to return to the state before callback service, not event been able to rollback to the state as I hand over it in the morning. The uconnect system no longer exist on my vehicle, and could not reinstalled without radio system hardware being replaced with a new one, for which I need to pay $890.37 as I been informed officially during the service. I am very frustrated, as my car was very lightly used (only 33kmiles) and does not have any problems before the recall service, and got three uconnect issues just after the recall service, and then in the attempt to fixing these tree issues in the service department of the dealer, the control device was physically destroyed even the uconnect system no longer been able to reinstalled. I am not the person that irrationally denying the wear and tear of vehicle hardware, but what the hell of the purpose of the recall service" and why should I responsible for all the consequence of the recall service that never exist before"

- Katy, TX, USA

problem #8

Jan 072019

Grand Cherokee

  • 32,000 miles
I have put my Jeep Grand Cherokee for a recall service (mfgr campaign#: cdjr S27, cdjr U65) recently, in which I been told by the service person that only software ware been updated for this recall service. Since then, the lcd display screen will not start to light up in some occasion when I turn on my car, the screen does not response for any touch at this movement, and it eventually light up after 3-5minutes and turns up the display to the normal. This problem happens every other days, and makes me very hesitate to backup my car whenever it happens, as I get used of the backup camera on the car. The problem never exist before the recent recall service. In the normal way, the screen shows the booting up display whenever I starts up my car, but now, for some occasion, the screen keeps in dead for 3-5 minutes after the engine has been start up.

- Katy, TX, USA

problem #7

Nov 022018

Grand Cherokee

  • 31,373 miles
The vehicle would not start. It has a push button ignition switch start. It locked up and it could not be towed because the tow truck driver could not get it in natural to move it. I was stranded for 12 hours with nothing to eat or drink before I got help. All electrical systems shut down and I was alone in a very bad area at the time. Unless the vehicle started it would do nothing and could not be towed. Jeep needs a recall on this very unsafe system. They should be made put in an override switch or be able to start the vehicle with a key. I am 76 years old and I was going to start on a 500 mile trip that day. Very good thing it happen when it did. The vehicle would have been dead along the road with no help. All push button starts need a backup to get out of this safety hazard. I unlocked the door get in and pushed the start button and nothing. All kind of lights lit up on the instrument panel and displayed a lot of things that would not work. The transmission would not go in or out of gear.

- Columbus, OH, USA

problem #6

Oct 152018

Grand Cherokee

  • miles
Hi my sifter service light is on as well all the gears light to I have no way upload a pitucer

- Las Vegas, NV, USA

problem #5

Aug 162016

Grand Cherokee

  • 12,000 miles
Once I had completed parking the vehicle in a parking lot in front of a shopping center properly shifting the gear into the park position. My boyfriend began to exit the passenger side to help our two year old son from his car seat as I had began to release my foot from the break pedal. It was at that moment that the vehicle began to roll forward I quickly placed my foot back onto the break pedal stopping the vehicle which still indicated it was in park. With my foot remaining on the break pedal I shifted the gear into drive and into park, again. To ensure the vehicle was now parked. The vehicle did not move and I placed the emergency parking break on and have continued to do so since the incident. At no point in time during the incident did the vehicle alert me in any way that the vehicle was not in the proper gear position. It in fact read that it was in the correct gear position of park.

- Brookeville, MD, USA

problem #4

Sep 202016

Grand Cherokee

  • miles
2015 Jeep Grand Cherokee sagety recal # S55/NHTSA 16V-529 transaxle wire harness. I received a safety recall notice with instructions to call my local dealership to arrange service. I called the dealership and was told by the service department that the necessary parts required to do the repair was not made available to any dealership yet. I was told by the service department to wait another month or two for the second recall notice to arrive by mail to call and make the appointment. I asked if, in the meantime, I was to hope and pray that an accident is not caused by this recall item in the interim, and the service department replied, "yes." I then call the fca recall assistance center at fca and was told the same thing. Unacceptable practices given the fact that the recall notice clearly states that, "...the system defaults the transaxle to neutral and the customer experiences a loss of motive power.....the loss of motive power could cause a crash without warning."

- Arcadia, CA, USA

problem #3

Apr 102016

Grand Cherokee

  • 7,500 miles
I purchased a brand new 2015 Grand Cherokee late last year, and I've been having issues with the shifter since day one. I was driving on the freeway coming home from work and the gear slipped out of place. I've been down to the dealership to complain about it but of course they don't care. It really hurts my feelings that we paid this much money on a care I feel absolutely unsafe in. The shifter doesn't stay into park, and I work from my vehicle as a delivery driver. So a lot of the times I have to be quick and swift, and it's been to many times when my shifter slips out of place. My shifter doesn't lock at all, when I try and put it into gear. I'll be getting ready to drive out a gas station and my SUV shifter won't even stay in drive, it'll be neutral. I'll have to click a few times for it to try and stay in place.

- Lasvegas, NV, USA

problem #2

Nov 052015

Grand Cherokee

  • 3,000 miles
I bought a new Jeep Grand Cherokee and the transmission went out on the car going down a mountain! thank god for brakes as there was no control of the vehicle. The dealership replaced the car with one that is identical. It is brand new and I have had it for 3 weeks and it is doing the exact same thing as the other one. It gets stuck in gears. Engine stalls and revs up when changing gears! I fear for my life in this vehicle. Also, water pours from the base of the exhaust pipes. Not from the tips.. it unreal how much water pours out of the back of the vehicle!! this is a bad seriously grave situation! I called fletcher Dodge Jeep in sherwood Arkansas where I bought the car and they told me that I needed to drive it 2.5 hours to them so they can see if a shift relearn would work or if this car will be a lemon too!! they said the relearn only works on some of the vehicles!!! please halt Chrysler from the production of 8 speed automatic transmission as they do not know how to fix them and they are going to start killing people!

- Dumas, AR, USA

problem #1

Mar 112015

Grand Cherokee 6-cyl

  • 300 miles
When driving at approx 25 miles an hour the car seemed to change gear and cause a jerking and jolting motion.

- Ft Lauderdale, FL, USA