The contact owns a 2015 Jeep Grand Cherokee. Within thirty days of owning the vehicle, the gears inadvertently shifted into reverse when the contact placed the vehicle in park. The only indicators that alerted the contact of the failure was the vehicle rolling in reverse and the backup camera. The dealer was notified of the failure and stated that the parts were not available regarding NHTSA campaign number: 16V240000 (power train). The contact was unable to determine when the vehicle would be repaired. The manufacturer was notified. The approximate failure mileage was 200. VIN tool confirms parts not available.

- Naples, FL, USA

Recall 16V-240: Last night, I received a call while in the grocery store that my car had been involved in an accident. When I went outside, my car had run into the car front of me in the parking lot. The car was running, the doors were locked and the engine was in gear. There appear to be several failures here. First, the gear shifter does not move into a gear, but instead seems to operate as a toggle switch. So you never know for sure if you are in out of gear like you do in every other automatic transmission car I've ever owned. Second, when I pushed the on/off button, the car apparently remained on. Shouldn't I have at least been alerted that I had attempted to turn off the car while in gear. Third, I opened the door with the car in gear. Shouldn't I have been alerted again. Fourth, I used the fob to lock the car and then walked away with the roc, all while it was running and in gear. Again, shouldn't I have been alerted. I'm sure there were some electronic beeps when I did some of these things, but that's clearly not enough. My wife's car has the horn honk when you leave the car with the fob and the engine is just running. I think I should have received much more attention-grabbing warnings than any I may have received given the danger posed by my car still running and in gear.

- Glenview, IL, USA

I am putting in a complaint for my 2015 Jeep Grand Cherokee and the electronic shifter. On multiple occasions, I have been in a situation where quickly selecting gears or switching gears was necessary in order to avoid a hazardous situation. I have also experienced instances where I thought I had put the car in park when I had actually selected reverse, because the tactical feedback of the shifter varies from time to time, and is not consistent at all. I am extremely disappointed in the choice of shifter for this vehicle. I have had about 15 cars in my life, both manual and automatic, and this is by far the worst design I've ever seen/used. This is a dangerous shifter and should be completely switched out for one of a different design. Cars should never be allowed to use the mono-stable shifter design. They are terrible. Please help fix this problem before someone else gets hurt!

- Winnabow, NC, USA

There are a total of three incidents that had occurred, all within a couple months of each other. The first incident happened late December/ early January. Finishing up work I leave the building and start my car up. When I put it in reverse, to pull out, the Jeep lurched violently forward colliding with the cement barrier. I took it to the dealership where they held on to my car for several weeks, refusing to disclose any information to me about the status of my vehicle. Once they returned my Jeep to me they concluded nothing was wrong, and declined any financial assistance. The second incident I was driving on the highway, late March during the evening. Admittedly speeding slightly, I was going only five-seven over. And just randomly my Jeep starts accelerating by itself. At its peak I was going 80-85 mph and continued at that speed for several minutes before I was able to regain control of my vehicle. The third incident occurred on May 14th, where I was coming off the ramp about to merge on to the highway, when my car inexplicably kicked in its four-wheel drive and dropped gears in to low. The car violently shuddered to an almost near stop with busy traffic coming from behind, resulting in a very close collision. How it was able to change gears, and why, I have no idea. But I definitely do not feel safe in my vehicle anymore.

- Green Bay, WI, USA

Vehicle started to jerk/hard shift and slip when shifting from 1-2 and 2-3 while driving on a city street. I took the vehicle into the dealer who replaced the valve body, ran the flash software update and reprogrammed the PCM. The dealer test drove the vehicle and indicated that the "trans shifts very smooth now". 20 miles later while I was driving the vehicle on city streets it began to clunk and jerk when deceleration at 30 mph and then again at 8 mph; much worse than before during acceleration. The vehicle also now lunges forwards and shakes when you come to a stop at a light/stop signs with your foot on the brake. I took the vehicle right back to the dealer who has ordered a new transmission. The vehicle only has 6500 miles on it. This vehicle is very unsafe with all the jerking and clunking and control issues. It appears these vehicles have transmission issues with no "fix" available; so I anticipate the same problem to occur when I get the vehicle back from the dealership with the new transmission.

- Jenison, MI, USA

The shifter does not always go into park. I have to sometimes make multiple attempts pushing up on the shifter for it to go to park. This has happened more than a dozen times. For example, once I was going into park I pushed the lever up all the way until it stopped. I believed I was in park because the lever would not go up anymore, but I was in reverse. When I would push it up again it went to neutral and stopped. Then I would repeat to go into park. The last incident I was actually in reverse and did not know and the kids were attempting to get out of the car and the vehicle began moving backwards. Although I was not physically looking at the gear I was in...I felt as though I should have been in park. I am 36 years old and have owned over 15 brand new vehicles (Chevy, Subaru, Ford, Toyota etc.) I have never had this happen to me before as I am a very good driver with a clean record and never have been involved in any type of accident. This tells me that beyond the shifter being totally different than what people are used to...it sometimes does not even go into park when you are trying and sometimes needs multiple attempts.

- Masury, OH, USA

The shifter in the vehicle is definitely not a good design. After months of owning the Jeep, (Dec 2015) I still could not safely assume I had it in the correct gear. Can not trust without looking, and in the sunlight I's extremely difficult. I thought some of the complaints early on were people who probably shouldn't be driving but after 5 months, I still cannot got to a gear correctly 50% of the time. I can drive a straight 6 but this shifter is horrible. I've hit reverse when attempting park, neutral or back to reverse when attempting drive. Makes me feel pretty incompetent but my husband who is a truck driver has problems as well.

- Utica, KY, USA

Transmission cannot be placed from neutral into drive if the vehicle is moving. The vehicle and driver was in a car wash (delta sonic) being moved by an automated conveyor system. At the end of the car wash cycle, the driver is instructed by car wash lights to move the car forward out of the car wash bay. However, the car is still in motion and the transmission cannot be placed in drive. Braking the car to a full stop allows the transmission to be placed into drive, however, the conveyor system continues forward causing the car to jump out of the conveyor rollers. This places the car in jeopardy of being struck by the following car still progressing in the conveyor. Also, while driving forward out of the car wash bay, the vehicle must now progress over the conveyor rollers and hopefully not off the sides of the conveyor. Testing the car on flat and sloped pavements shows that with the car in neutral, stopped and not moving, the car can be moved into drive. With the car in neutral and rolling down a sloped pavement, the transmission cannot be moved from neutral to drive. There is no mention to the owner that this condition exists and could potentially result in an accident.

- Wheaton, IL, USA

I have a 2015 Jeep Grand Cherokee with a monostable gear shifter. Numerous times I have had the car go into an undesired gear. On October 20, 2015, I drove the car into the garage to park it; I placed it in what I thought to be park, exited the vehicle, and then the vehicle (in reverse) started to drive out of the garage. I was caught between the door and car and unable to get back in due to the speed of movement. As the car backed out, the door caught on the main support column to the house and bent backwards; eventually the door hinge gave out and the car cleared the garage. Once in the driveway and with the door out of the way, I was able to run fast enough to get into the car and stop it before it drove into the house across the street. The car had enough speed to screech when the brakes were applied. My shoulder and arm were badly bruised but I did not seek medical attention. The house damage was mostly minor; we are awaiting an inspection to verify the column's integrity. The car damage was substantial, requiring a new door and two new panels. My insurance company, usaa, covered the damage (minus deductible). My brother had a similar experience in a Chrysler 300 with the same shifter, he backed into another car when he thought the vehicle was in park. My wife has made the mistake on our Jeep a number of times as well, but she had not gotten out of the vehicle completely before noticing the error.

- Roseville, CA, USA

The contact owns a 2015 Jeep Grand Cherokee. After parking and exiting the vehicle, it rolled away without warning and crashed into a tree. A police report was not filed and no injuries were reported. The vehicle was taken to the dealer. The technician was unable to duplicate or diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 6,800. Updated 06/29/16

- Oracle, AZ, USA

Shifter design is very poor. Cannot tell when it is in park or reverse. Also cannot shift between drive and reverse without going into park first. On more than one occasion I had to shut the vehicle off and restart before it would go into reverse. That created an unsafe situation. I was on a busy city street and parallel parking.

- Wharton, NJ, USA

On more than one occasion I have started to get out of my Jeep to find that it was not in park. On one occasion it was in neutral rather than park and the car rolled down the driveway unoccupied. It rolled into a ditch. It is also very easy to leave the car with the engine running by mistake. Serious design problem. Key fobs are also less safe than a key what must be turned and pulled out before leaving.

- Reno, NV, USA

Vehicle does not go into park at first attempt. Goes to reverse and if not careful you think you have placed it in parked and it will roll away or move in reverse. I noticed they changed the gear shift control mechanism in 2016, they need to correct these 2015 with the same fix the manufacture felt was needed for the 2016 models, they must of known of the issue

- Madison, MS, USA

The vehicle recently rolled away after being placed into what I believed was "P" park. The electro in transmission shifter does not seem to function properly and fails to provide certainty as to when the vehicle is truly in park. The incident happened in my driveway and fortunately nobody was hurt in the incident. I have had electronic shifting cars before and this has never been an issue. The salesperson did mention that the 2016 models were going back to a traditional shifting mechanism, so he obviously knew of the issue. Unfortunately, I did not pick up on this during the sales process. This issue absolutely needs to be repaired.

- Waxhaw, NC, USA

I was dropping off a dvd rental, I left the car running and pushed the 'return to center' shifter all the way up to the stop limit quickly and got out of the vehicle. My 23 year old son was in the passenger seat and yelled out "dad the car is moving" I jumped back in put my foot on the brake and watched the shift indicator as I slowly moved the shifter up so it indicated park. I have test driven the Jeep Grand Cherokee 2016 and would like the redesigned shifter put in my car, it has a mechanical feel to it and I was able to be assured that the transmission was in the intended gear.

- Walton, IN, USA

Intending to back into my driveway, I shifted into reverse. The vehicle was not in reverse and crashed into the vehicle that was parked on the city street across the street directly across from my driveway.

- Rochester Hills, MI, USA

I have had two incidents involving Y 2015 Jeep Grand Cherokee whereas I put the gear shifter into park and both times the vehicle moved in gear. The first incident I was loading my boat and trailer into lake powell and placed the shifter into park and the vehicle keep rolling back. The only thing that saved anyone from getting hurt was I placed the parking brake on immediate. The second instance was I was backing into my garage when I placed the shifter into park and the vehicle kept driving backwards in reverse gear. This causes my vehicle to crash into overhead storage and cause approximately $1500 in damage to vehicle. I called Chrysler and they did nothing to help but gave me the run around. I am concerned with my personal safety now due to this issue.

- Flagstaff, AZ, USA

After putting the vehicle in what I thought was park in my circular drive, I hit the power button and exited the vehicle. It must have been in neutral because when I turned around to go back to the car to figure out what was going on with the noise, I saw my 10 year old pull the transmission into drive from the back seat. The car started moving forward at an angle (the wheels were turned due to circle drive) and I had to run to get it. After I got in the car and before I could get my foot on the break, my left leg that was still outside the door was smashed when the car swiped a tree and the right side of the car hit a rock. I was told the damage was over $1300 to repair. I did not seek medical treatment for my leg.

- Carlisle, MA, USA

3/7/16 car was parked at walmart parking lot, engine was left running with my wife in passinger seat. After approx. 20 min. The car began to reverse. Car went appox. 60 ft and hit another parked car, moving it approx. 1 1/2 ft sideways. The other car was hit on driver side between the doors. My wife attempted to stop the Jeep after it hit the other car while she was still in the passinger seat, and the car went forward to the same parking spot, jumped 12 in curb, went up a three berm and stopped when it hit a concrete base for a light pole. I'm 81 years old and I've owned many cars and this is the worst shifting system I've ever had. I have also rented many cars in many countries and never had a shifter as bad as this Jeep. This Jeep is not safe!!! for pictures and incident report #16-14797, call police officer jennifer hines #134 city of loveland, co, phone:970-962-2502 ext. 1134

- Loveland, CO, USA

Our 2015 Jeep Grand Cherokee rolled down a ramp in a valet parking area. Valet attendant left vehicle in park and vehicle took off. Caused front end to receive major damage.

- Eagle Pass, TX, USA