10.0

really awful
Crashes / Fires:
10 / 9
Injuries / Deaths:
4 / 0
Average Mileage:
35,224 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #20

Jun 212016

Grand Cherokee

  • 3,600 miles
I have a 2015 gran Cherokee while parked in my garage the Jeep rolled forward hitting the garage doors, called chysler was told there is a recall but I'm not doing it right " I asked, what placing the car in park" or buying a car that is a safety hazard !!!, we should have been warned this car was going to kill someone.!!!!

- Lowell, MA, USA

problem #19

May 302016

Grand Cherokee

  • 8,000 miles
When driving my vehicle long distances on the highway then entering the city the transmission will shift hard between third and second gear. It will stay that way for a day and then after sitting for over 12 hours it will slowly start to go away. Jeep did on flash updates and was on able to resolve the problem. This problem is rampant among Jeep to include the Cherokee and renegade.

- Oak Harbor, WA, USA

problem #18

Jun 042016

Grand Cherokee

  • 8,100 miles
Vehicle was put in park. I exited the car. Wife was sitting in car in passenger seat. Car was not moving. Wife exited car to retrieve item from house. Returned to find vehicle down the hill and in the woods.

- Waverly Hall, GA, USA

problem #17

Jun 032016

Grand Cherokee

  • 21,000 miles
The vehicle locked when I was stopped in traffic in the highway, rendering the vehicle disabled in traffic while in drive. I pressed on the gas pedal but did not move. I hit my emergency lights placed the car in park and then shifted back to drive but got no movement. I then turned off the vehicle and restarted the vehicle and was able to move off the highway and took the surface streets to get home. I saw on this "site" there is a recall for 2016 models which is recall S28.

- Los Angeles, CA, USA

problem #16

May 172016

Grand Cherokee

  • 35,000 miles
Vehicle randomly brakes unintentionally for 5 to 10 seconds - engine and steering fail all at the same time. A loud collision warning along with red alert braking indicators. I informed a local dealership several months after purchase (summer 2015). They reported no specific codes or recalls. The issue has occurred multiple times. In all occurrences the vehicle was in motion including highway and city streets. For incidents I directly recall they occurred while driving in a straight line (mostly).

- Powder Springs, GA, USA

problem #15

Apr 152016

Grand Cherokee

  • 5,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was parked, the radiator leaked a reddish color fluid onto the ground. The vehicle was towed to the dealer where it was diagnosed that the radiator and hose ruptured. The radiator was replaced. In addition, the front driver and passenger side black wheel trim detached while the vehicle was being driven. The vehicle was taken to the dealer, but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.

- Katy, TX, USA

problem #14

Oct 082015

Grand Cherokee

  • 7,000 miles
We bought our Grand Cherokee at falls motor city and they offered us a free first oil change. At 7000 miles we took it in had the oil change. Dealer never reset oil light drove it home next day engine light is on. Found oil in everything. Took to another Jeep dealer they did a software update saying that was issue. That didnt fix it. Second time they changed crankcase sensor since it had oil in it. Still didnt fix it. 3rd time they replaced the crankcase cover for oil cap since it was leaking. After 7000 miles they found that the Jeep had 11 quarts of oil in it and it was supposed to only have 8 in it. The owners manual says 8 quarts but I have found online other people have has more then 8 quarts in their eco diesel. Due to this we had lost 5mpg and used excessive amount of def. Falls motor city said that there wont be any issue now that the other dealer put the correct amount of oil in it. There is still oil in everything. The mileage has gone back up some but still not getting what it used to be. Im worried now that later on down the road the motor will fail or something on the motor will fail due to oil being pushed everywhere else since it was overfilled. This all happened back in October 2015 and just the end of Jan is when everything was figured out too much oil was put in. Only thing I can think of is Chrysler messed up and had in their systems that the eco diesel was supposed to take 11 quarts and not 8 since other vehicles have had that much put in also at the dealer. It says 8 quarts in the owners manual.

- Brunswick, OH, USA

problem #13

Nov 012015

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V676000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Lindenwold, NJ, USA

problem #12

Jan 142016

Grand Cherokee

  • 25,550 miles
The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was parked in the garage without the key in the ignition, it was discovered that the vehicle had independently started. The contact entered the garage on two occasions without the key fob in his pocket and the vehicle was not running. The doors were locked. The contact depressed the door open button on the fob, unlocked the vehicle, and powered the vehicle off. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,550.

- Glenview, IL, USA

problem #11

Nov 052015

Grand Cherokee

  • 3,000 miles
I bought a new Jeep Grand Cherokee and the transmission went out on the car going down a mountain! thank god for brakes as there was no control of the vehicle. The dealership replaced the car with one that is identical. It is brand new and I have had it for 3 weeks and it is doing the exact same thing as the other one. It gets stuck in gears. Engine stalls and revs up when changing gears! I fear for my life in this vehicle. Also, water pours from the base of the exhaust pipes. Not from the tips.. it unreal how much water pours out of the back of the vehicle!! this is a bad seriously grave situation! I called fletcher Dodge Jeep in sherwood Arkansas where I bought the car and they told me that I needed to drive it 2.5 hours to them so they can see if a shift relearn would work or if this car will be a lemon too!! they said the relearn only works on some of the vehicles!!! please halt Chrysler from the production of 8 speed automatic transmission as they do not know how to fix them and they are going to start killing people!

- Dumas, AR, USA

problem #10

Nov 282015

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V676000 (engine and engine cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Corpus Christi, TX, USA

problem #9

Sep 072015

Grand Cherokee

  • 14,321 miles
I noticed the problem has become more pronounced starting September 5, 2015. While slowing down to stop the vehicle it lunged forward almost causing me to rear end the vehicle in front. I also noticed delays in accelerating from a stop position.

- Mcdonough, GA, USA

problem #8

Aug 122015

Grand Cherokee

  • 35 miles
While driving my brand new 3day old 2015 Jeep Grand Cherokee, the engine completely shut off. I lost all control of my brakes and steering. I was able to coast and get off of the road. I immediately called the dealer who sent a flat bed tow truck to haul the vehicle back to the dealer. Once at the dealer I was extremely upset and shaken and received a chilly reception from the sales manager and dealer director. My concern and vehicle malfunction was downplayed. The dealership was very condescending and acted as if I had made up the entire situation. They insisted they had never heard of a problem like this occurring with a Jeep. I told them I didn't want my car fixed, I instead wanted my trade in back and the deal voided. No questioned were asked...the dealer never offered to put me in another Jeep which I found odd, and instead I was told I was over reacting and they reversed my paper work. They dealer continued to ignore my concern that someone could have been hurt due to this problem and that it needed to be reported to the manufacturer. The paperwork to reverse my sale was executed quickly and I was escorted out of the dealership within 30 minutes. I did contact the dealership's owner to report my safety concern and the dealership's flippant attitude, but have not received a phone call back.

- Pittsburgh, PA, USA

problem #7

Jul 292015

Grand Cherokee

  • 5,500 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an unknown speed, the vehicle auto accelerated without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,500.

- Monroe , MI, USA

problem #6

Nov 172014

Grand Cherokee

  • 200 miles
I purchase this vehicle 11/8/2014. Since then here is an ongoing, high pitched noise upon acceleration from zero to any cruising speed. I have taken it to 3 different Jeep dealers for this complaint and others. The service departments say it is due to the 9 speed automatic transmission. One dealer tried to blame it on my plastic sunglasses in the overhead storage compartment. One dealer reported to me that the same noise was heard on 2 brand new vehicles just delivered to them. I also have ongoing electrical issues - steering wheel controls reverse sides left to right, right to left for audio controls, the radio randomly starts switching channels, automatic high beam sensors turns on to enable mode, but in this mode the high beams do not dim. This function worked initially, then it didn't and one dealer said it lost it's program so they reset it. Another dealer said the sensor is not working. I will have it looked at again at my next service appointment. The phone call/phone call cancel buttons also reverse function. The fuel take door randomly pops open. This has happened while driving, while the car is parked at my work or home. I have had this repaired once. It still continues to happen. The Jeep will randomly lurch forward while stopped, brakes engaged and vehicle is running - at a stop light or stop sign.

- Oakwood Hills, IL, USA

problem #5

Apr 232015

Grand Cherokee

  • 798 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving at approximately 30 mph, the engine stalled without warning. The vehicle restarted; however, the failure recurred six times. The vehicle was taken to the dealer where the crank shaft sensor and the crank shaft position sensor were both replaced. In addition, an unknown wiring repair related to the failure was performed. The vehicle was repaired, but the failure recurred. As a result, the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the ECM failed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 798.

- Hewlett, NY, USA

problem #4

Dec 182014

Grand Cherokee 4WD 6-cyl

  • 2,500 miles
Third time of incident. While parallel parking, and shifting from reverse into drive, while foot is still on the brake the vehicle revs and lurches forward. 1st 2 times involved parking on snow/ice. Today, with a dry street and sneakers, vehicle began to rev. I attempted to shift into park to avoid lurching forward but failed to do so in time. When vehicle revs, I hold onto steering wheel and press brake with all my strength but unable to prevent the forward movement.

- Denver, CO, USA

problem #3

Mar 112015

Grand Cherokee 4WD 6-cyl

  • 1,200 miles
I was driving down the road, with my foot steady on the gas, and the transmission shifted hard (8 speed automatic) and lunged my car forward without any pressure on the gas pedal. Then it continued to shift hard and lunge until I reached and maintained 40 mph ( in which my Jeep put the transmission into 8th gear at a steady 1000 RPM). This has happened multiple times since, and sometimes when I remote start the Jeep, it will give off a very loud high pitched whining sound for about a minute, then stops.

- Belmar, NJ, USA

problem #2

Mar 032015

Grand Cherokee 4WD 6-cyl

  • 1,200 miles
Driving at highway speed the yellow check engine light illuminated and shortly after this the engine shut off. There was roughly 1/4 tank of fuel when this occurred. No low fuel warning light, engine roughness or other symptoms were noted prior to engine shutting down. Vehicle coasted to side of highway and would not restart. Vehicle would crank but not fire. Vehicle was towed to local Jeep dealer and no issues was found. Vehicle was returned ~1 week later with comments from dealer tech that no issues were found and it will likely happen again.

- Brighton, MI, USA

problem #1

Mar 142015

Grand Cherokee

  • 1,150 miles
A week prior to the major issue the vehicle was showing signs of mechanical problems. These problems included the wipers turning on when they were in the off position, simultaneously the radio cut out (this happened several times that day). The next day while driving to work at 6:30am the interior lights on the dash and doors blinked on and off several times. I contacted the dealership that day but was not able to get an appointment right away. Four days after this all started I was driving the vehicle going about 40 mph and slowed down to about 10-15 mph to make a right turn into a parking lot, I went to give the car gas to complete my turn and realized that the car had lost power. I coasted into a parking spot and looked down at the evic screen to realize the car was in neutral without my doing and would not restart itself. Many mechanical lights were popping up on the evic screen, which I took pictures of for records. I had the vehicle towed to the dealership that day.however I am scared that if they "fix" it, it could happen again. On Monday 3/16/15: The dealership told me that the wiper/radio issue was fixed with an "update" but the master tech that works for the dealership requested to drive my car home with him to make sure the problems are solved. I have never heard of a tech taking home a car before but I agreed to let him since I feel I am at the hands of Jeep mercy in fixing this issue. I am very displeased that a jgc depending on the model worth $40-70K has many complaints loaded against them with little end in sight of the company wanting to resolve these complaints. I refuse to put my safety and others safety in jeopardy! this company knows something is wrong with their cars and they do nothing about it but keep saying its a "software update". I have read the forums and many other people have similar issues, its not just "software".

- Clifton, NJ, USA