The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Salt Lake City, UT, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking from the vehicle onto the ground. The vehicle was taken to the dealer where it was diagnosed that the radiator was leaking and needed to be replaced. The dealer replaced the radiator and the electronic control module. The contact stated that upon starting the vehicle, she heard an abnormal ticking sound coming from the passenger's side of the engine. The vehicle was taken to a second dealer Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204), where the camshaft exhaust, intake plenum, valve, tappet valve lash, housing thermostat, coolant, gasket cylinder head cover, engine oil, seal spark plugs well were replaced; however, the failure persisted. The contact stated that the failure had been reoccurring more frequently. The vehicle was taken back to the dealer who informed the contact that the engine needed to be taken apart in order to diagnose the vehicle. The contact was then informed that the engine was dissembled and reassembled. The contact was unsure whether the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.

- Lafayette, NY, USA

The contact's son owns a 2015 Jeep Grand Cherokee. The contact stated while her son was driving 60-65 MPH, the vehicle started shuddering. The ABS, traction control, and check engine warning lights were illuminated. The vehicle decelerated to 30 MPH and stalled while driving on an uphill ramp. The vehicle failed to restart, causing another vehicle to strike the driver's side of the vehicle. There were no injuries sustained. The vehicle was pushed downhill with the assistance of a police patrol. The vehicle was towed to the contact's residence. The vehicle was then towed to the dealer where it was diagnosed that the engine was blown and needed to be replaced. Additionally, the dealer diagnosed that the thermostat, radiator, starter, and motor mounts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

- Desoto, TX, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 20V699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that champion Chrysler Dodge Jeep Ram (located at 4505 w 96th St, indianapolis, in 46268, 317) 872-6200) exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Indianapolis, IN, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 20V699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to autonation Chrysler Jeep broadway (5445 S broadway, littleton, co 80121, (303) 578-6103) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that coolant had to be added every other week. The check engine warning light was illuminated. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

- Idaho Springs, CO, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 20V699000 (engine and engine cooling). Larson Chrysler Jeep Dodge Ram (2001 N. meridian, puyallup, wa 98371, (253) 845-1725) was contacted and it was confirmed that parts were not yet available. The contact was informed that the manufacturer instructed the dealer to not place any additional customers on the waiting list due to a high volume of customers still awaiting parts for the repair. The contact was also informed that it could be upwards of nine months to be added to the list. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- University Place, WA, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 20V475000 (engine and engine cooling) and 20V699000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Autonation Chrysler Dodge Jeep (200 automall dr, roseville, ca 95661) and the manufacturer were made aware of the issue. The contact had experienced the failure listed in the recalls. The failure mileage was 65,704. VIN tool confirms parts not available.

- Lincoln, CA, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 20V699000 (engine and engine cooling) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer mullahey Chrysler Dodge Jeep Ram (740 buena fortuna circle, atascadero, ca 93422) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated while driving at various speeds, the service shifter warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the thermal fracture needed to be replaced. The vehicle was not repaired. The failure recurred. VIN tool confirms parts not available. The failure mileage was approximately 56,700.

- Atascadero, CA, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 20V475000 (engine and engine cooling) however, the part to do the recall repair was unavailable. Larry H. miller casa Chrysler Jeep (9733 coors blvd nw, albuquerque, nm 87114; (505) 633-2050) was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle nearly stalled while driving at random speeds. The approximate failure mileage was 83,000. VIN tool confirms parts not available.

- Albuquerque, NM, USA