10.0

really awful
Crashes / Fires:
16 / 6
Injuries / Deaths:
12 / 0
Average Mileage:
28,920 miles

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« Read the previous 20 complaints

problem #11

Oct 062015

Grand Cherokee

  • 7,000 miles
The 2015 Jeep Grand Cherokee limited comes with push button starting. With the car left running and the fob key taken away from the vehicle, the car continues to run for hours. If it is not locked, anyone can simply get in and drive it away to unlimited distances. If someone parks the car in a garage and forgets to turn it off, it will run for hours, fill the garage/house with carbon monoxide and has already been identified as the cause of 13 deaths in the us. The push button starting was a bad idea. The simple key, used for decades, allowed the car to be started, and when the key was shut off and removed, the car was shut down. Simple! in my opinion the push button starting was a bad idea and needs to be revised. If the fob key leaves the car, and the car is still running, the car alarm should go off, warning the driver that the car needs to be shut down first.

- Elberta, MI, USA

problem #10

Aug 222015

Grand Cherokee

  • 9,000 miles
I pulled into a parking lot, put the vehicle into park and left the engine running. I got out of the vehicle, when it started to roll backwards. I attempted to climb into the vehicle to stop it, when I fell to the ground and the left front tire of the vehicle ran over my pelvic area. I am positive that the car was in park at the time it started to roll away.

- Commerce Twp, MI, USA

problem #9

Sep 212014

Grand Cherokee

  • 1,685 miles
I was backing out the garage and ran over something. I put the car in park got out to check to see what it was, the car started rolling and hit the back of garage.

- Kansas City, MO, USA

problem #8

Sep 012015

Grand Cherokee

  • 4,964 miles
Driving down the highway no obstacles or anything around us and the sunroof exploded. It sounded like a gunshot. Pieces of glass started falling down on my wife and I. we drove it straight to the dealer. Lucky the vehicle had a sunscreen because large pieces started falling on the way. The service manager is checking to see if it is under warranty!

- Ester, AK, USA

problem #7

Aug 222015

Grand Cherokee

  • 1,100 miles
I parked my car in my driveway, left the car running. Did not engage the parking brake. I walked out of the car, into my house to pick up something and then returned to the driveway. My car was no longer in the driveway, but was now across the street and in my neighbors yard. It apparently rolled backwards while in park. I am very concerned that this may happen again and cause injury to someone. Please let me know how you want me to proceed. I obviously need a car for work and to carpool, but am not sure if I should continue to drive it.

- Atlanta, GA, USA

problem #6

Aug 152015

Grand Cherokee

  • 5,700 miles
On August 15th 2015, I brought my vehicle in for a recall that I received in the mail, on the letter it states it is for orc module, so I went into the dealership ray brandt Dodge, Jeep on westbank expressway to have my recall taken care of, well prior to bringing in my car I called them twice to make an appointment to have my car serviced, they informed me that I did not need to make an appointment just to bring the vehicle in for the recall. I brought that car in the Saturday of August 15th to be informed that I needed to make an appointment and they were backed up, I informed them that I had called twice to make sure I got my car taken care of and got this recall item taken care of, they could not service me and told me I had to make an appointment so I left with my car not being serviced and driving my vehicle with a known recall that I brought my car in for, on August 27th I had a car accident, ,my car is still not been serviced for this known recall code R05, and now I have had an accident in my car which has me shook since I know that there is a issue with my car. I am writing this complaint because I think it is horrible the way that dealership treated me and I could be in a different situation and not be able to write this complaint. I do not know if this will do or change anything but I thought it should be heard.

- New Orleans , LA, USA

problem #5

Mar 182015

Grand Cherokee

  • 3,000 miles
As the owner of a 2015 Jeep Grand Cherokee I find that the electronic shifter is a problem area. It is difficult to tell where the selector is without looking at the indicator. You think it is in drive and its in neutral, and you would be unable to make a move quickly in an accident situation (like the woman in the Mercedes ml hit by a train in NY). Worse you think it is in park and you want to get out with the engine still running, say to get the mail out of my mail box, only to find out it is reverse and starts to move as you go to get out. This has happened to me on several occasions. The 2016 is supposed to fix this, perhaps going back to the mechanical system which is definitive. That fix ought to be retrofitted to the 2014 and 2015 models. Other than this issue the 2015 diesel gc is one fantastic vehicle.

- Wareham, MA, USA

problem #4

May 042015

Grand Cherokee

  • 5,000 miles
Shifted the automatic transmission into park, started to get out of the vehicle and it rolled forward. Design flaw with the electronic shifter. Not easy to tell if it actually in park.

- Placitas, NM, USA

problem #3

Aug 102015

Grand Cherokee

  • 7,000 miles
Sunroof shattered while driving down highway on 2015 Jeep Grand Cherokee. Sound of large crack then it shattered. Took it to certified Jeep service provider (ancira Jeep, san antonio, tx) and paul, the service manager, said he had never seen anything like this and something must have hit it. There's no way it would have just exploded. Nothing hit it - it shattered due to excessive heat. I have called Jeep, who says they must stand behind the recommendation of the dealer and it is not a safety issue or faulty product issue. It is my responsibility to fix.

- San Antonio, TX, USA

problem #2

Jul 252015

Grand Cherokee

  • 770 miles
This is a brand new car. Have been only two weeks with me. Back door does not open most of the time. I bring the car to the dealer and they told me is something with the program, and they fixed it, but before getting the car outside from the dealer it does the same failure 3 more times. Is the second car in less than a month, since the first one I buyed present failures too. The first one was the same model and star to presents problems turning on. Dealer change it saying there are some damages and after two weeks of having this new one, the problem with the back door began. It may open one day and the other not or during the day. Does not open traying the beeper, the bottom inside the car or manually.

- Humacao, PR, USA

problem #1

Jul 272015

Grand Cherokee

  • 3,000 miles
No one at NHTSA cares, I have tied instant message and phone... the recall 15V-461 has an incorrect web address, and even if you do get to the software download, it is not someting that the average consumer can load. The uconnect website requires you to turn off your security software on your computer to down load, and then the steps for uplading to the vheical are insane.

- Columbia, SC, USA