10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 13,914 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The front passenger seatbelt will not retract, therefore it will not lock into place. We are unable to have a front passenger because of this safety issue. We have tried to get it to retract while in park or drive, also with the Jeep turned off.
- Belchertown, MA, USA
The seat best tensioners on both front seat belts have cracked. The drivers side seat belt will not retract to keep driver secure. The vehicle has an extended warranty but the repairs for this issue are not covered. The repairs will cost $750 in parts in addition to labor. From searching online I see many other people having the same problem. This should be a safety recall.
- Stuttgart, AR, USA
Service shifter message appears
- Lynwood, IL, USA
Seat belts on both driver and passenger sides have frayed
- Niles, MI, USA
Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign. Front passenger side of vehicle impact with front of other vehicle. Air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel. Due to the seat belt not locking facial injuries were sustained.
- Atchison, KS, USA
The rear passenger seat belt latch is not flexible at an angle below the seat. As a result, the contact was unable to latch the seat belt. Even if the seat belt is forced to latch, the belt stuck in the corner of the buckle unless you adjust to the right angle to tighten the belt. This is totally not safe to any passenger (especially any child). Over time the seat belt also gets wrinkle from stuck in the corner of the buckle and it does not roll back by itself. I saw someone asked the Jeep dealer about the problem online but the dealer told the consumer to purchase a seatbelt extension. I do not think it is fair or a safe future to any Jeep consumer. I'm hoping Jeep can resolve the belt buckle or wrinkle belt issues.
- Springfield, VA, USA
Driver seat belt does not retract. The dealer will replace the seat belt under warranty as soon as the new parts arrive. I will avoid driving the vehicle with a non-functioning seat belt because it is unsafe and may be illegal in my state.
- Framingham, MA, USA
Seat belt didnt click all the way, the seatbelt for the drivers side was indicated as not on as well as the airbag light. This is a 2015 Jeep Grand Cherokee - the belt on the drivers side is faulty -
- Whitefish Bay, WI, USA
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the rear seat belt latch was at an angle below the seat. As a result, the contact was unable to latch the seat belt. The dealer was contacted and advised the contact to purchase seat belt extenders. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 1,865.
- Lansdale, PA, USA
- Toledo, OH, USA