10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
19,500 miles

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problem #2

Jan 012020

Grand Cherokee

  • 11,000 miles
The contact owns a 2015 JEEP GRAND CHEROKEE. The vehicle had a recall completed for the gear shifter in 2017. Now a total of 4 times the contact stated that while driving approximately 30-35 mph the vehicle's gear shifter would slip from drive into neutral after driving a short distance. The contact stated that they would have to pull over to the side of the road to change the gear. The contact mentioned that during this time when the vehicle's transmission has slipped into neutral the display on the dashboard would be a white line with two red dots instead of the "N" for neutral. The contact stated that the dealer was not able to identify the cause of the issue. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 11,000.

- West Warwick, RI, USA

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problem #1

Jul 052018

Grand Cherokee

  • 28,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 60 mph, a police officer informed the contact that there were flames underneath the vehicle. The vehicle was pulled over and the fire extinguished on its own while the officer was looking for a fire extinguisher. There were no warning indicators illuminated. The vehicle was taken to larry H. miller Chrysler Jeep Dodge Ram boise (222 S auto dr., boise, id 83709, (208) 514-0835). The dealer informed the contact that the vehicle was safe to drive to his destination of denver, co. The vehicle was then taken to the larry H. miller Chrysler Jeep Dodge Ram 104th dealer (1800 w 104th ave, thornton, co 80234, 720-907-0928). The contact was informed that the manufacturer would send an investigator to investigate the matter. The investigator stated that the failure was caused by an external factor. The vehicle was then taken to autonation Chrysler Jeep broadway (5445 S broadway, littleton, co 80121, 303-578-6103) where the transmission cover and the transmission fluids were replaced. The technician also stated that the original gasket for the transmission cover was replaced as well to eliminate a fire hazard. The failure mileage was approximately 28,000.

- Denver, CO, USA

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