3.8

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,110 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Jan 132023

Grand Cherokee

  • miles
The headrest on the driver's side popped open when I was driving. I had backed out of my driveway and had changed to drive and as I did the headrest popped open. It hit me in the back of my head. Luckily I was driving slow and I could pull over to find out what happen and discovered that the headrest popped open. In trying to find out what was going on with the headrest I discovered a small piece of plastic that came out of the headrest. I am unable to reset the headrest due to this broken piece of plastic. I am glad that I wasn't driving at a faster speed as the bump from the headrest may have caused me to put on the breaks or change lanes as a result of the hit on my head.

- Tampa, FL, USA

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problem #6

Jul 052021

Grand Cherokee

  • miles
My 2016 Jeep Grand Cherokee driver side headrest clips broke on their own. I was sitting in the parking lot of my child-??s daycare.

- Royal Oak, MI, USA

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problem #5

Mar 212021

Grand Cherokee

  • 71,000 miles
The headrest on the driver seat of my 2016 Jeep Grand Cherokee popped open while I was parked in the garage.

- Baytown, TX, USA

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problem #4

Feb 162021

Grand Cherokee

  • miles
There is a known potential problem of the inadvertent deployment of one or both of the front seat active head restraints. This can cause a concussion and can cause the driver to loose control of the vehicle after being struck in the head. The cause is a cheap plastic pin that is under constant pressure and has deteriorated over time and release without warning. This known potential problem has not happened to me yet. But Jeep (fca) issued a warning and extended the warranty but has not yet issued a recall to fix the potential problem. They are only fixing this if it has deployed, leaving all other customers worrying and waiting for a potential hit to the head anytime while driving. There already is a class action suit against fca in Florida.

- South Lake Tahoe, CA, USA

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problem #3

Sep 092020

Grand Cherokee

  • 76,104 miles
Head rest deployed while driving

- Lafayette, LA, USA

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problem #2

Jun 212019

Grand Cherokee

  • 39,665 miles
Vehicle stalled out on while driving at 45 miles on the road brakes lock up and shift gear lock up couldnt put it in gear.couldnt be move off road call a tow truck to tow to dealer

- Bayshore, NY, USA

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problem #1

Jun 032019

Grand Cherokee

  • 38,000 miles
Passenger seats head rest broke randomly and popped out.

- Palestine, TX, USA

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