10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
23,755 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2016 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

problem #12

May 032020

Grand Cherokee 6-cyl Diesel

  • 46,582 miles
On May 3rd 2020 driving on highway the accelerator sensor went off. Heard a loud pop. Vehicle lost power and speed declined from 55 to 30. I floored it and the car would not reach speed of 55 mph. I had no cell service and was 45 miles from even a town. Limped the car to dealer and left there. This is the 3rd time this has happened and the dealer tells me they can't get it to repeat. Vehicle is currently at the dealership. I have called and left a message and have heard nothing.

- Weaverville, CA, USA

problem #11

Feb 122020

Grand Cherokee

  • 25 miles
Vehicle at day one of purchase shows a acc/fcw radar sensor warning and company is well aware of many of these cars showing the same issues, yet cares notto do anything about the issue being raised...

- Santa Monica, CA, USA

problem #10

Mar 042020

Grand Cherokee

  • 92,000 miles
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving approximately 30 mph, the vehicle started to vibrate, lost power steering with the ABS warning indicator illuminated. The contact coasted to the side of the road. The contact was unable to turn the vehicle off manually. Shortly thereafter the vehicle turned off independently. The contact exited the vehicle. The vehicle was towed to boardwalk Chrysler/Jeep located at (1B bair island rd, redwood city, ca 94063), but was not diagnosed. The vehicle was then taken to an independent mechanic where the battery was replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.

- Belmont, CA, USA

problem #9

Feb 212020

Grand Cherokee

  • 50,000 miles
Vehicle with 50,000 miles was stopped at red light after exiting the interstate, check engine light came on, continued to drive then warning sounds and dashboard lights started flickering and almost every service alarm came on, service ABS, service stability system, service shifter, then engine had a drag noise as if in lower gear. I stopped and attempted to place in park but could not shift into park.. I killed the engine, placed in park and restarted and continued with the low drag noise and dashboard continued to flicker and car felt as though it would stall, when arrived to parking lot, could not shift into reverse. This is very dangerous as I felt vehicle would lurch forward and I had notcontrol.

- Summerville, SC, USA

problem #8

Jun 252019

Grand Cherokee

  • miles
The auto start/stop feature does not properly function causing the car to shut off when we're at a full stop. I have to switch gear to park then re-start the car. The hood sensor doesn't register even if it's completely closed. The warning light on the dashboard will say it's open even when it's not.

- Fort Rucker, AL, USA

problem #7

Aug 112019

Grand Cherokee

  • 22,227 miles
When I was driving on fwy 4 the truck wipers suddenly start working and feel like the truck lost power and kind of drive hard I tried turn off wipers but panel turn on check engine light, stability control inoperable, warning light, anti slip. So I scanned with module fixd and shows code U0212 lost comm with scm. So I towed to the dealer and obviously they said they have to keep the truck overnight cause they never seen something like that. When for several years Jeep have this problem. Specifically with the (sccm). I feel they most be responsible for all my expenses.

- Concord, CA, USA

problem #6

Aug 212018

Grand Cherokee

  • 39,000 miles
Call while being stopped changes height at stop and go lights and when being parked or started without my intervention. I took it for repair they found a faulty air compressor but Jeep instructed dealer not to fix.

- Olympia, WA, USA

problem #5

Jul 122016

Grand Cherokee

  • 4,186 miles
Since leasing this Jeep in July of 2016 there have been multiple issues. The main code found several time is a loss of communication from the main computer to the rest of the auto. Code U220. Issues include 1) incorrect shifting, 2) incorrect "brake" warnings, 3) unavailability of bright lights in the auto or manual modes, 4) lane change/object sonar warnings not available (back into cement wall at night) 5) nonfunctional automatic windshield wipers 6) lack of communication between the Jeep and iphone 7) inability to turn Jeep off 8) when in cruise control if + pushed it doesn't go up just one or two mph's, it speeds up very quickly and doesn't stop and 9) issue with adjusting the air ride and. The bright lights were not available 50% of the time. I would take the Jeep in and they could not find a code, so they would tell me there was nothing to fix. Finally, a tech looked into the issue and found a star fix and implemented it. Now I have the availability of bright lights 90% of the time. I drove for two years with no bright lights for most of the time at night, on country roads, and even in the pa mountains at night with no other light distractions.. within the last couple of months the Jeep has started to shift incorrectly. I will be driving in town on a flat road and the Jeep will shift into "off road" and the RPM's go up to 8. I have an available video of this. I also have a video of the Jeep's dash after it shifted to another drive where the rpms went up to 4 on a level city road. When taking the Jeep for the "brake" issue the tech could find no codes. I refused to drive the Jeep and it sat for almost three months. Finally, a star was implemented, however now the "brake" alarm goes off more frequently. In summary, it seems the main computer is not talking correctly to the rest of the auto and the errors are becoming more serious as time goes by.

- Waterford, WI, USA

problem #4

Sep 282017

Grand Cherokee

  • 18,000 miles
I own a 2016 Jeep Grand Cherokee summit 4X4 SUV which was manufactured and marketed by fca ua llc as being a recreational towing (I.e. behind motorhome) compliant vehicle. When towing of the subject vehicle behind my motorhome at low speeds I have experienced periods of the violent loss of control in the form of uncontrolled steering of the vehicle's front wheels which pose a significant safety risk to both the vehicle, motorhome and public safety. In such events, I have been forced to stop in traffic, inspect the vehicle and motorhome, then pull off the road to a safe location where further inspection can be undertaken. The conditions described above have occurred when the vehicle was properly prepared for towing and following the specific guidelines supplied with the vehicle in the fca vehicle operator/owner's manual pages 593-601. Fca has advised that is has insufficient evidence in the form of consumer complaints to support further investigation, engineering and issuances of a solution for such vehicle owners. Numerous other owners who own and recreationally tow the same vehicle are experiencing the stated problem which is not currently being investigated properly by fca us llc. Evidence of such can be found on-line publications and public-forums such as the family-motor-coach association (fmca) and irv2 forums. Fca us llc has previously addressed a similar problem relating to uncontrolled towing with their Jeep Cherokee model but to date, present no evidence to owners of the Grand Cherokee model of having researched and developed a fix for the unsafe condition. At present, fca us llc is telling Grand Cherokee owners to tow their vehicles on trailers (all four wheels off ground) due to the serious condition of uncontrollable steering which is unfair to those consumers who purchased such vehicles on the basis of them being flat towable compliant.

- Lake Charles, LA, USA

problem #3

May 262017

Grand Cherokee

  • 12,000 miles
Death wobble when being towed the dealer is no help on this problem because they do not have a service bulletin on the 2016 Jeep Grand Cherokee, but there on 2014 and 2015 Cherokee. I need to get Jeep to fix this problem. 2016 is first year for Grand Cherokee to have electronic steering which was the cause of the same thing happening. 2014 - 2015 Jeep fixed it with a new harness adapter that send power to the steering with the ignition off. Jeep said when enough people complain we then may come up with a similar fix". only has happened to a few Grand Cherokee. This of course is not acceptable to me. This is bad and need to be address asap. This could cause a crash and someone could get killed. When the Jeep is being towed and you hit bump while turning it starts wobbling from side to side so bad it will cause you to not be able to control the towing vehicle. Once you stop and then take of it stops wobbling.

- Hampton, GA, USA

problem #2

Apr 052016

Grand Cherokee

  • 500 miles
This is a follow on to a complaint filed a few weeks ago. I came home from a business trip on 4/5/2016. I started the Jeep in the daily garage at bwi and warning lights came on for the stability control and engine. The gear indicators (P, N, D, etc.) were flashing and it did not recognize what gear it was in. It would not engage a gear, and would not turn off the engine. I had it towed to the dealer and left it overnight still running. The dealer finally got it turned off by pulling a sensor on the fuel pump. As of today, 4/28, it is still in the shop. They had replaced the valve tub but it did not fix the problem. They are now planning to replace the entire transmission, supposedly in the next few days, but as of today Jeep has not been able to explain exactly what's wrong with it. It had just over 500 miles on it when it failed, brand new, and has now been in the shop longer than I've owned it.

- Pikesville, MD, USA

problem #1

Apr 052016

Grand Cherokee

  • 535 miles
New, just over 500 miles. Parked overnight at the airport. When I started it when I returned from trip, system reports failure in electronic stability control and engine warning light is on. It would not go into gear, did not recognize it was in park, gear indicators flashing, car would not turn off and would not engage a gear. Had to tow it to dealer, left it at dealer with motor still running overnight. Dealer said they had a Chrysler 300 show up the next day with the same problem. Almost 2 weeks later it's still in the shop. I've only made one payment on it!

- Pikesville, MD, USA