My first email to Jeep Constantia Kloof: Dear Barrett, trusting this email finds you well.

Today I would like to take you up on your offer stated in the below correspondence.

May car came in for service last week Thurs (Grand Cherokee, FB 87 VM GP). Amongst that, when I booked, I informed them that my car is bumpier than usual. Since return from you guys, the car is worse, more bumpier. My hubby told me that some work was done to fix the bumpiness, unfortunately it is worse now. My major problem with the grand Cherokee I owned before this one was bumpiness, for a full three years. Looks like I am re-living the nightmare. With the old jeep, your cars guys used to recalibrate the suspension as per instructions from the HeadOffice (Midrand).

I will have to call and book the car in again. Would you kindly follow through on this once the car is in. I would truly appreciate. My car in only 6 months old and I am already experiencing issues and not the first issue. In March 2016, the car was in for fixing of a loose plate on the suspension. All issues I have had with my jeep cars are just suspension, suspension. In addition, In May 2016, whilst in Bloemfontein, I had issues with a loud squeaking noise that was coming from the left front tyre, Jeep roadside assistance was pathetic. We were taken from pillar to post, no one bothered to come to the scene or offer a workable advise. Eventually, we took a chance and drove back to JHB like that. The car was then booked in with you guys. It is like people’s lives do not matter.

Thanking you in advance. I trust that with your intervention my problems will cease.

Regards Dikeledi

Second email to constantia kloof: Dear Barrett

This email serves as a record of what has transpired since my wife’s car came through to your workshop on the 7th July 2016 for resolution to car bumpiness: • Car details: Jeep Grand Cherokee, 2016 model, FB 87 VM GP • Car started feeling bumpy on the 2nd July 2016, and this was reported to your office when the car was booked for its 1st service. • On the day of service, 7th July 2016, report came back stating the workshop has “attended to vibration while driving 110kmph & above”. However the bumpiness problem was reported by us as being at all speed levels, low –average-high speed • Upon return from the workshop, the car was even bumpier, worse than how it was prior. The car was then booked in for a return for the following week • Wayne, the workshop manager tested the car and confirmed it is bumpy, he said the term used for this is “Road surface vibration”. However, the workshop could not establish what is causing the problem • Wayne, recommended that we take the car to a workshop in Pretoria West called SYD Workshop (Cnr President Burger & Vonhagen) as an alternative. The car was taken there by myself on the 23rd July 2016 • Upon return, though bumpiness still remained, there was an improvement though (both myself & my wife confirmed this). On the 28th July, Wayne also tested the car and noted bumpiness is still there but there has been an improvement. • We want the car to be returned to the original acceptable state, we have not even driven this car a full year yet, mileage has clocked a mere 17000km. Though there has been an improvement to the bumpiness, the problem (bumpiness) is still noticeable and causes displeasure • Yesterday after the test drive, Wayne recommended that we drive the car another week perhaps it needs to settle, however, should we still experience the problem after that –we should book the car in again • Today is Wayne’s last day at your dealership, however, he assured us that he will communicate the plan to be actioned should the car be returned. He assured us that despite him leaving the dealership, the car will be attended to accordingly – nothing will fall through the cracks

It is imperative that the plan from Wayne be documented before his departure and be kept in your records to avoid future misalignment within your employees. From our recent experience, communication (customer messages) gets distorted from one department to the other at your dealership.

We are expecting the problem to be resolved to our satisfaction the soonest. As my wife puts it: “There is nothing as painful and stressful as a problematic car bought just yesterday. You ask yourself – Where is the value for money in this?”

@Wayne, we wish you the best in your new endeavours.

Regards

Today;, 18/08/2016, car was taken back to Jeep as problem has gotten worse and the mechanic tested and told me there is nothing wrong with the car. I am so upset I am taking the matter the South Africa's national automotive Body. I have had enough.