2.5

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
61,050 miles

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problem #1

Feb 092023

Grand Cherokee

  • 61,050 miles
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 25-35 MPH, the messages "Service Electronic Stability Control" and "Service 4Wheel Drive" were displayed. The contact was able to continue driving; however, the vehicle lost 4-WD functionality. The contact stated that the failure reoccurred while driving and the vehicle was shuddering significantly. The contact was able to drive to his residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit (PTU) had failed. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the dealer for a diagnostic test. The dealer was contacted, and an appointment was scheduled. The vehicle was not repaired. The failure mileage was approximately 61,050.

- Great Neck, NY, USA

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