Headrest airbag deployed for no reason, no accident

- Lakeway, TX, USA

This is [XXX]. On September 14, 2023 had a very big crash with our 2017 Jeep Grand Cherokee. My husband and Granddaughter were in the crash. Everyone is okay but the Jeep is totaled. At 7:00am, the Jeep accelerated out of control, my husband was trying applying the breaks, but the accelerator over powered the brake system. The car reached speeds of between 74-83 mph based on the Life 360 app our both my husband and granddaughter have on their phones.This occurred in downtown Lebanon KY during the morning school hours. He was unable to stop or slow down the Jeep. It resulted in him running through 2 red lights and 2 4 way stops. He also had to avoid hitting several cars and pedestrians including children. Finally the jeep skidded to the right of the road and hit a telephone pole, a bridge guard rail where the front passenger side tire was torn off, and went up an embankment and hit a tree. The police at the scene estimated the car hit the tree about approximately 50 MPH. No airbags deployed and of course the car is totaled. Our daughter drives our other 2015 Jeep Grand Cherokee and had the same issue a week before this happened but she was on an open road and was able to use the paddles on the steering wheel to disengage the cruise control and get the car under control. Jeep is saying that there is no recall so we will have to pay for the 2015 to be looked at. Of course we are going to do that immediately. The Dealer has engaged a 3rd party from Bosch to retrieve the data from the cars computer system but that has not happened yet. There were no warning lights on, the vehicle is awaiting Chrysler's inspection. The Insurance company deemed the vehicle a total loss based on the photos we sent them. The Police inspected the car after the accident. We have all the service records for both Jeeps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Springfield, KY, USA

Rear end crash with front end affected, no air bag deployment

- Palmyra, MO, USA

Continuous Alerts across dashboard for Service Airbag System-?? like every 10-20 seconds. Even if car is not in motion and just on.

- Blue Point, NY, USA

The contact owned a 2017 Jeep Grand Cherokee. The contact stated that while his wife was driving at an unknown speed, another vehicle crashed into the front driver-??s side and caused the vehicle to be pushed off the road. The air bags failed to deploy. As a result, the contact-??s wife was knocked unconscious, and sustained injuries to the neck, head, traumatic brain bleed and SIAHD. Medical attention was required. The other contact suffered a collapsed lung and broken sternum. A police report was filed. The vehicle was not repaired. The vehicle was deemed totaled. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 140,000.

- Carmel, NY, USA

A pickup truck struck driver side of car, while truck was traveling over 50 mph, and side air bags did not deploy

- Manalapan, NJ, USA

I recently met with an accident on my Jeep Grand Cherokee. Police report #21-001506. Airbags didn't get deployed.

- Pearland, TX, USA

Hi! I wrote in April 26, 2020 explain my situation and I don't receive answer from us.

- Caguas, PR, USA

My SUV is stationary in city street. I put the ignition in accessories and I start to clean with a dry cloth the passenger seat and pass a cloth for the head of seat, is activate the head restraint. My SUV never have a crash. I go in 23 April 2020 to autocentro service center Dodge, Jeep and Chrysler in caguas, puerto rico and explain my situation and then tell me I have to paid the parts (active head restraint) and the cost is $994 and labor is $140 because the warranty of my SUV is expire. I refuse to paid that because I think is defect of manufacture because my SUV I don't have any crash. Please let me know how this situation can be resolved. Thanks

- Caguas, PR, USA

Severe side impact from another vehicle and the side-curtain airbag did not deploy on driver side. Driving on a city street wb, when another vehicle traveling nm ran a stop sign and plowed into the front and side of our vehicle.

- Abilene, TX, USA

2017 Grand Cherokee trailhawk going in for third time to try to fix airbag light coming on. Taken to 2 different Jeep dealers and still airbag light coming on, also shows in vehicle health reports

- Manhattan, IL, USA

Takata recall. My Jeep Grand Cherokee Laredo 2017 was being driven on highway 52 in juana diaz puerto rico. At the time it had started raining and the vehicle was going between 55-60mph. The "service electronic stability control" message came on during the week twice but then it never came up again, on this day the message did not show up at all and while driving the vehicle pulled towards the driver side (left) and crashed into the security security fence, after this control of the vehicle was lost and the brakes stopped responding which lead to a second crash with the passenger side (right) security fence. The vehicle came to a complete and abrupt halt because the entire front train was destroyed, the front wheels literally fell off the SUV because the iron seemed like it had been cut through with a knife. What is completely surprising is the fact that after two major collisions the airbags didn't deploy at all which lead the passenger to receive a blow to head and the driver a blow to the hip and left knee (thankfully they were cleared of major injuries by doctors), all of this happened with both victims of the crash using their seatbelts in the correct manner. Fortunately no other cars were involved in the accident because traffic was very light at the time (approximately 11:15am).

- Guayanilla, PR, USA