I never would have believed that the Dashboard Leather would be bubbling-up and delaminating apart just 4-months after the 3-year warranty expired on my 2018 Jeep Grand Cherokee Summit. This morning, the Jeep Dealer in Elizabethtown, KY offered me a fix at my personal expense, a Leather Dashboard replacement (parts &labor) for $5600.00. Would any SUV buyer expect that a top-of-the-line, $60,000.00, Jeep Grand Cherokee Summit's Leather Dashboard should have to be replaced at their expense, after only 3-years and 4-months and 31000-miles use? I am a retired Navy veteran with limited income, $5600.00 is very hard to come by. I actually thought when purchasing the Jeep Grand Cherokee Summit that it would give many years’ affordable service.

Its quality interior appearance should not have become a disgraceful personal embarrassment anytime a friend, relative, or passerby saw the defective leather dashboard. I am concerned that the loose-displaced leather Dash covering the airbags could interfere with proper safe deployment of the dashboard air-bags during an accident. I believe the Jeep Corporation will issue a safety recall and/or offer Jeep owners a proper fix to their Grand Cherokee Summit’s loose-displaced leather Dash covering.

Leather dashboard is bubbling up on my 2018 Jeep GC Overland. Local dealer says they don’t know anything about this problem. I had a 2012 Jeep GC Overland that did the same thing at about 40K miles. Back then Jeep issued a recall and fixed the problem. It’s the same issue with this generation. This is too nice a vehicle to have the dashboard looking like it’s a low quality vehicle. I love my Jeep other than this eyesore dash. I took Jeep to local upholstery shop and they couldn’t offer any solutions. I’m frustrated to say the least.

As others have stated, I contacted the Customer Cares Group. I spoke to them by phone and email. Their position is they are unaware of any issues and apologized to me for my Jeep being out of warranty. There is no way they can be unaware of this problem. I emailed them the links to multiple complaints with photos. No response from them.

I've owned a few Jeeps in the past. In 2015 I purchased a new Ford Explorer limited and was never happy with it (mainly because it didn't measure up to the luxury of the Grand Cherokees I'd owned). I finally got back into a used 2018 Overland and got rid of the Ford. The Jeep had high milage for the year, but was in very nice condition and my trusted mechanic gave it high marks mechanically. I was very disappointed when I noticed the beautiful leather dashboard starting to bubble up. It's not a fatal flaw but I paid a high price to own the Overland and wasn't expecting this type of cheap issue (expensive to fix but happened because of corners cut in manufacture IMHO).

Took my Grand Cherokee Overland in to the dealer as soon as the leather dash defect was noticed. They told me they would take pictures and forward to Chrysler. Service manager told me leather has natural defects and they would not cover the defect and said it was within tolerance. First of all these dashes are not tanned hides and are composite ground leather fibers and resins, a man made product. I paid 70,000.00 for this vehicle and they will not stand behind it's quality and the defect is in my face every time I drive this Jeep. FCA contact center was a joke to deal with as they took the position not to help me as a decision was made. I will never buy another FCA vehicle again as their warranty guidelines are suited for them not to correct these issues. I am a very unhappy customer.