The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the instrument cluster screen failed to function as intended. The contact stated that the instrument cluster switched applications independently. In addition, the instrument cluster occasionally displayed a blurred screen due to the glue. The contact stated that the failure began after the glue around the instrument cluster started to bubble up. The vehicle was taken to the dealer, where it was diagnosed with a failed instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000.

- Wardsboro, VT, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35-40 MPH, the instrument panel board inadvertently engaged on its own turning the seat warmer on and increasing the air conditioner temperature. The contact also stated that the navigation system started malfunctioning and the vehicle was making phone calls independently while her phone was connected to Bluetooth. There were no warning lights illuminated. The contact was able to continue to drive the vehicle however, the failure reoccurred several times while driving. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnosis. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 44,000.

- Marion, SC, USA