Uconnect 8.4" infotainment screen is delaminating. This causes the touch screen to randomly press buttons during driving. This can make calls to contacts, or emergency numbers during driving. This can change settings at random during driving like seating heat, radio stations, other vehicles settings such as drive assistant software, turning on and off, blind spot notifications, lane assist, etc. Very distracting for a driver to continue to try and drive while focusing on what just happened or what was just changed. If your phone is connected to the device, it can call 911, or other contacts change volume setting, get stuck to where you can't change them. gain very distract and a safety concern. It is a well know issue with this model. This issue is no longer being fixed by service center or dealer without a 1500-2500$ service fee. This seem like a manufacturing defect and major safety concern while driving.

- Plainfield, IN, USA

I just bought this vehicle in February. Since then, about 4 times while driving when i came to a stop the car will not accelerate and the screen tells me to put car in -??P-?? then shift into gear. One time I had to restart the car to put into gear. Then the car drives again.

- Staten Island, NY, USA

What component or system failed or malfunctioned, and is it available for inspection upon request? The infotainment system touchscreen (Uconnect) in my Jeep Grand Cherokee is experiencing delamination and ghost touch issues. The screen randomly activates functions such as adjusting the climate control temperature, changing radio stations, or toggling other system settings without any input. This component is still installed in the vehicle and available for inspection upon request. How was your safety or the safety of others put at risk" While driving, the infotainment system automatically and unpredictably changes settings due to ghost touches. This includes increasing or decreasing cabin temperature, activating seat heaters or defrosters, and switching media sources, all without driver input. This is a major distraction and forces me to divert my attention from the road to regain control of the system, increasing the risk of an accident. Additionally, sudden temperature changes or screen flashes could startle the driver or affect visibility and focus, especially at night. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been reproduced and acknowledged by the dealership during service visits. The ghost touch issue was observed in real-time by a technician. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by the authorized Jeep dealership. However, the manufacturer has not provided a definitive fix or recall for the issue at the time of this report. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" There were no warning lamps or messages. The first symptoms appeared as minor screen glitches and unresponsive touch commands. Over time, the issue escalated to consistent ghost touches and screen delamination

- Victoria, MN, USA

While driving on the expressway, traffic stopped and on the dashboard it said shift to park and the jeep completely turned off. I was in the middle of the expressway so it was scary, I-??m glad we were stopped since it was rush hour. The truck turned on right away. I took it to the dealer a couple of days later and they didn-??t find the issue. I-??m still nervous driving my truck because I-??m scared it might happen again

- Chicago , IL, USA

Component Failure: The control screen is going through a process of delamination. It creates "ghost touches" and behaves erratically. Safety at Risk: In one instance the backup camera came on and stayed on randomly, while I was driving forward. Another time it activated the phone and began calling down the contact list. It called, then hung up. Dialed the next person and hung up. And continued through the contact list. People began "returning my call" and it got worse. I was driving on the interstate during heavy traffic and couldn't just pull over anywhere. It was distracting, alarming, and unnerving. It also randomly turns the radio on. It will randomly change heat/ac turning it on/off. Turns the heated/cooled seats on/off. All of the controls in that panel are subject to these ghost touches. It's distracting when driving but also could be dangerous. Dealership Confirmed: The dealership has looked at it, analyzed it, and confirmed the issue. They see it frequently. Jeep customer service is kicks you to the dealer and the dealer kicks you to customer service. No resolution except to pay out of pocket for this manufacturing defect. Warnings or Symptoms: There was no warning that the delamination was going to occur. And it first happened at the end of 2024. My car is a 2018 Jeep Grand Cherokee.

- Burnsville, MN, USA

My Jeep began having issues with the stability control light coming on. And the my brake lights would come on. and some notification around ABS brakes. Took it to a dealer and they said they couldn't fix it was part of a recall. A couple days later, I received the recall notice. The recall states there is no remedy. I have stopped driving my car because the brake lights come on intermittently and when I park someone where the lights will stay on for a long period of time. Sometimes they go off, sometimes not. The stability control light and check engine light remain on - unknown if the light is just on or if there is an issue. Jeep is offering no remedy other than they tell me to contact the dealer who tells me Jeep has not come up with a remedy. I can't sell the car like this, or trade in without losing money. I have no idea what to do at this point.

- Nottingham, PA, USA

Shifter park select a gear and engine lights

- Clovis, NM, USA

This vehicle needs a new transmission. Dealership cannot locate one to fix. What should be my next steps, it's my daughters vehicle. Who needs tp get back and from HS, Collage class, cheer and work.

- Dahlonega, GA, USA

UConnect screen delamination is causing "ghost touching" in system. Climate control, phone, music, vehicle controls - including air suspension settings, are all impacted depending on particular event. Some are just annoyance, some are safety concerns. Air suspension height adjustments and off road settings can be controlled in the UConnect screens. THE ONLY way to lock the air suspension for towing or jacking (tire repair, oil change, etc.) is through the UConnect screens. There are 1,000's of complaints about this system issue on Jeep forums, and I was surprised at the lack of NHTSA complaints when I logged in to see the status. I have video's of the system ghosting on several different screens on different dates if you'd like to have them please provide a link to upload or an email to send them too.

- Tacoma, WA, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the air condition system independently turned on high regardless of the temperature the system was set to. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the U-connect entertainment center needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

- Lapel, IN, USA

All-wheel drive is no longer working due to messages stating "service anti-lock brake system, " "service air suspension immediately, " and check engine light. All lights and cautionary messages came on at the exact same moment while coming out of park over a year ago. I have had the vehicle repaired twice, and the dealership says, "It is a wiring issue, " but within a month after being repaired each time, the messages and issues begin happening again.

- Stockton, IL, USA

Radio screen delaminating and causing ghost touching. Dials unwanted phone calls. Turns the AC on when its negative outside and vice versa during the summer it was turning the heat on. Very distracting and hazardous. I have children in the vehicle and it has been a hazard multiple times.

- Stockton, IL, USA

The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i-??m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn-??t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I-??m on the freeway. Safety HAZARD

- Saint Paul, MN, USA

The UConnect system has started to delaminate, causing a "ghost touch" action where various settings are being changed while driving. This includes constantly making noises as the screen is s being activated, redirecting the navigation system while driving, turning on radio randomly, changing driver and passenger seat settings, turning off defogging/defroster, making phone calls, including 411 or emergency help services, all of this while driving without any external input. It is very distracting and dangerous.

- Mount Pleasant, SC, USA

Hello first the vehicle is stock and only has 80k miles. the battery jumper terminals become scorching hot as I got burned by touching them when I inspected the engine area because you can smell a light burn smell. So I have had a mechanic check The vehicles battery and he told me it's getting over charged by the alternator which is is regulated by the internal computer which is extremely pricey to replace. I looked into previous recalls and chrysler had defective parts in Chrysler's recall # U87. I was told by Chrysler my vin was not effected but I feel this is in error as I'm having the exact issue in the mentioned recall.

- Apple Valley, CA, USA

The touchscreen radio panel is delaminating and causing the system to freak out. Sometimes the radio will turn on by itself and blare out music, or all of the fans will turn on turbo at once. The navigation will freak out and turn off and it will auto-dial or auto-hang up phone calls. Sometimes when I am driving down the high way, the air or radio blasting from out of nowhere and totally unprompted will scare me and cause me to jerk the steering wheel or become significantly distract from the road. Yes, the problem has been confirmed by the dealer, and it is a known defect, but they will not take responsibility for the safety hazard or the cost of replacement. No inspection by any outside parties, yet. No warning signs.. the screen just started to melt/delaminate and then all of the ghost features began causing chaos while driving.

- Charleston, SC, USA

Battery drain. Two (2) new batteries installed Aux and Main battery bought/installed February 2024. I am still having battery drainage issues.

- Phillips, WI, USA

I was driving to work with the heated seat on. I began to feel my lower back getting extremely hot. I leaned forward and when I did I could smell something burning and my back began to burn. I quickly pulled over and jumped out of the car as quickly as possibly to see that my seat had physical flame coming from it. I contacted Jeep about the situation and was ultimately told it was somehow not a manufacturing issue. In addition to the seat fire my touch screen has completely delaminated and sometimes works and sometimes doesn-??t. Making it a safety hazard with the back up camera only showing when screen is operational. The screen also does things on its own. Changing radio stations, blasting radio volume, turning on/off. This is extremely distracting while driving.

- Chico, CA, USA

Touchscreen has delaminated, causing Jeep to turn vehicle AC, Heat, Radio, Audio systems on and off at random and unable to control. Vehicle has become unsafe to drive.

- Hermosa Beach, CA, USA

The stereo system screen began delaminating approximately 1 year ago. The delamination causes the stereo to malfunction, make sounds, and cause a major distraction when driving. It has come to my knowledge that this is a very frequent issue in the 2018 Grand Cherokees. There were no warning messages, the screen just glitches and completely malfunctions which is making it dangerous to drive and manage simultaneously.

- Southport, CT, USA