10.0
really awful- Crashes / Fires:
- 6 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 11,994 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
After having my Jeep brand new from the dealer roughly about two weeks after purchasing the check engine light turned on. We bought our Jeep from autonation in spring, tx. We live in galveston county so when it turned on we took it to autozone for the free code check - the code read was P20E8 and it just said emissions code. No specific readout was available for the code detected. The exact Jeep we own is a 2018 Jeep Grand Cherokee serling edition ecodiesel. We did notice that the def fluid was not properly filled to the full level upon the purchase so figured it could in relation to that. We drove back up to spring to the dealer and told them the issue and they said ok got us in a rental and then would call us as soon as it was ready. Once we picked it up it we asked what was the cause for the code and the technician said 'oh well it was nothing - just something that we forgot to turn off'. on the way home the check engine light again comes back on the dash. We stop by another Jeep dealer in the way home and inquired with them what they thought it might be and they said 'that whatever the dealership told you cannot be true'. then bill or service or receipt said check engine light P20E8 was found def pump low pressure fault is stored, found tank low with less than 2 inches of fluid in take, found vehicle was not topped off when purchased, added def to tank and cleared codes and verified proper def fluid pressures at injector. The light remains on two days later and now a message pops on my dash and said 'def system problems see dealer'. normally I would not be so upset but this a brand new car the dealer (not mentioned) was not exactly helpful dropping off or receiving the vehicle back with any kind of helpful information. I love my car and just want to make sure it can be properly fixed so I hopefully do not have to worry about my safety or the integrity of my car.
- Santa Fe, TX, USA
This SUV has the energy efficient shutdown/restart feature. After being stopped at a traffic light, I re-engaged the engine/transmission by lifting my foot off of the brake and began pressing the accelerator. There was very little power to accelerate, you could hear the grinding and pulling of the engine/transmission but only a little power. I put on the emergency hazard lights, looked around the dash for messages and verified that the gear was indeed in drive. I continued to press the accelerator to move the truck out of traffic. I made it to a driveway where I could pull off of the main street and not block the morning rush hour traffic. I put the truck in park, looked at everything again (no warnings or error messages) and put the truck in gear and it moved as it was supposed to do. I made it back to the street, went a short distance (less than 2 blocks), started to go up a small hill and the no power issue happened again. I was less than a block away from my destination, so I S-L-O-w-L-Y made it to the top of the hill. I parked in my office's garage, reported to work and contemplated what to do. I have had this truck since the end of June and it has only 1,100 miles. I will be dropping it off/towing it in to the dealer repair shop tomorrow. This is dangerous and not acceptable Jeep!
- Washington, DC, USA
Vehicle shut off /stalled while pulling away from an intersection on a local road (vehicle was in motion). The vehicle finally started after the "push-button" was pressed 3 times
- Redding, CT, USA
While driving around a curve, steering control went out and traction control kicked on. This caused an inability to properly control the vehicle. Traction control pulled vehicle into the side of the road and caused a minor accident.
- Kent, OH, USA
Complained of an oil leak(oil marks on the garage floor and cardboard place to verify) prior to 7500 miles. Dealership unable to find the oil leak the first time. Took it back 1 week later to complain about an oil leak. Dealership placed dye into oil to find the leak. Leak was found to be the seal between the engine and transmission. When dealership went to replace seal, they stated the block was cracked due to "being machined during the assembly". now waiting for a new engine to be replaced on a new vehicle of 4 months. Ouch!
- Chelsea, MI, USA
While driving on the road the engine shuts completely off right in the middle of traffic which is extremely dangerous!!!...message displays on the screen where the speedometer is "shift to P to start". it has happened 3X yesterday and about a week ago once. Took to Jeep dealer yesterday and they are still investigating the issue.
- Bakersfield, CA, USA
Uconnect message came up stating that my engine light came on when all actuality it was not, however, I noticed my vents blowing out cool air when I had on the heat. My car was in motion I was driving down a city street.
- Country Club Hills, IL, USA
Sudden unintended acceleration of my Jeep Grand Cherokee leads to total loss on on March 30, 2018. This is my story: I bought my Jeep Grand Cherokee 2018 trailhawk from the orange park Chrysler, Jeep, Dodge, Ram dealership aka darscars of jacksonville at 7233 blanding blvd (904) 777-5500 on October 21, 2017 under a three year lease agreement with ally auto finance (1-888) 925-2559. On March 30, 2018 with approximately 3700 miles I was at the gateway pistol and rifle range at in jacksonville with my friend charlie for pistol shooting. My car was parked outside of one of the steel sheds. When rain started we decided to drive my car around and under the shed. I took the car around but couldn't quite make it into the shed and had to back up. When shifting into reverse I heard a strange noise and my friend told me later that my rear wheeles started spinning, which they are not supposed to do. When my car was in the right position my foot was still on the break I shifted to "drive". at this moment the engine roared up and raced forward. I could not stop the car. I steered it into the next empty shooting bay in 1/2 circle into the backstop ending up at the wall which was damaged in the process. All front and side airbags were deployed. It was an absolutely horrifying experience. It was plain luck that nobody was hurt. The car is presently in the hands of my insurer aaa who declared the car a total loss. I believe this is an obvious case of product liability for which the manufacturer should be held responsible! I found out yesterday that there is a special phone number for Chrysler customer care in charge of lemon car issues 1-844-521-8188. My complaint has a case number 33880270.
- Jacksonville, FL, USA
I drove this vehicle to work and parked it in a parking structure at 8:00 in the morning. By 4:00 in the afternoon, the vehicle was engulfed in flames. The vehicle sat all day in the structure. Unknown as to why it caught fire, but the fire originated somewhere in the engine compartment. I took delivery of this vehicle 8 days before this happened and it only had approximately 300 miles on it.
- Chelsea, MI, USA
- Washington, IL, USA