10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 11,805 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
While driving, all the light on the dashboard come on. When this happens the speedometer is not working the windshield wipers come on. The emergency brake light is on, the car shifts out of gear and the turning signals don't work and the hazard lights won't work. This is all happening at the same time. I'm unable to inform people on the road that I'm in distress because my hazard light won't work I don't know how fast or slow I'm going. I can't inform the people on the road that I want to change lanes. Then after a while all the lights on the dashboard would go out and the check engine light would remain on for maybe two days and than go out. This problem has been going on since January I have paid thousands of dollars attempting to get this problem fixed. My car has been back and forth to the same Chrysler central Ave dealership where I purchased my 2018 jeep grand Cherokee to which I'm still paying for.
- Bronx, NY, USA
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while attempting to park and exit the vehicle through the front driver-??s side door, the vehicle unintendedly accelerated in reverse. As a result of the failure, the driver's side door struck her arm and leg causing injuries. The contact stated that the vehicle drove off a cliff, and one of the tires experienced a blowout and the bumper became loose. The air bags had not deployed. Medical attention was not sought. The vehicle was towed to a dealer. A police report was filed. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was 36,000.
- Coamo, PR, USA
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while starting the vehicle the PCM warning light illuminated. The dealer was contacted, and the dealer stated that the vehicle was previously serviced under NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) and that the contact had to pay out of pocket for all future repairs. The manufacturer was contacted but provided no assistance. The failure mileage was 70,000. The contact stated that the vehicle was serviced at the dealer per the recall but is experiencing issues. A warning light keeps appearing even after the vehicle's powertrain control module was reprogrammed.
- Sunland, CA, USA
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 7,858.
- Sunland, CA, USA
The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death. There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.
- Mattoon, IL, USA
The UConnect display on my vehicle is phantom pressing buttons, going to different screens, turning things on and off as I drive. Yesterday, I was put in a EXTREMELY unsafe situation with my vehicle where the UConnect screen turned off my blind spot detection. I was unaware until I attempted to merge into another lane and hit another car!!! I called UConnect and Jeep and they told me they won-??t do anything because I-??m not the first owner of the car and that it can-??t be replaced but for 1,000 of dollars. I feel like this should be repaired by Courtesy because this is a safety issue.
- Middletown, OH, USA
Afternoon 28/11/2022. On I275 North near Exit 50. Tha cruise control turned on and the car started speeding up. I almost ran into the back of a truck in Front of me. I applied the brake and the cruise control turned off. Also the radio won't stay on station and occasionally the seat heaters come on by without touching any controls.
- Tampa, FL, USA
I purchased my 2018 Jeep Cherokee right off the dealership lot in Lynnfield MA in August of 2018. I then have had on going issues. Starting with strange squilling sound coming from back of vehicle, this was never found reason by technician but they replaced engine air filter jume 2020, then my heater wasn-??t working in dec.2020, replaced motor blower with wheel, then may2021 my vehicle just shut down as I was driving on the highway to work at night no prior warnings beforehand, lucky no one was hurt towed in and no start and transmission was stuck no fuel pressure, dtc related and shorted fuel pump. Replaced module fuel pump level unit. Now just October 29,2021 my vehicle is not starting I jumped the battery and lights come on but vehicle won-??t start. Dealership I purchased vehicle from won-??t contact me back so I towed the vehicle to them and still no response. I-??m very disappointed in Jeep I don-??t feel safe or that my vehicle is not dependable and for all the money I keep putting into it I should have a dependable car.
- Methuen, MA, USA
Vehicle unexpectedly accelerated on its own while I was braking. Had I not been breaking, I would-??ve gotten in a car accident. Even letting off the brake slightly caused the vehicle to jerk forward quickly and aggressively until I slammed on the brake again. This is the 2nd time this has happened now.
- Sioux Falls, SD, USA
After wide open throttle acceleration, vehicle continues to accelerate even after letting off of throttle. Had to immediately depress brake to its maximum capacity to slow/stall the unintended rapid acceleration. It has duplicated this behavior twice in the last 100 miles. The Jeep also indicates an error message regarding electronic throttle control error. Once again uncontrolled rapid acceleration after wot!
- Meridian, ID, USA
Driving on the street -jefferson blvd. On my way home and my excelarator pedal was stuck and could not stop the car and hit large escalade in front of me, thank god for that. His car was barely scrathed and mine ended up $6,500 in repairs less $1,000 deductible. It was quite frightening. I was not hurt.
- Culver City, CA, USA
I was sitting outside of my garage door waiting for it to fully open, I had my foot on the brake and the rpms of my car maxed out and my car went forward through my garage and into my living room. I never once touched the accelerator and tried braking with both feet and my car would not stop. There are burn out marks left throughout my garage where you can see I was holding the brake. My car was completely totaled, my seatbelt also did not lock up during the incident.
- River Falls, WI, USA
THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN AND UNINTENDED ACCELERATION. WHILE SHIFTING INTO PARK, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND THE POLE ENDED UP UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT SHE SHIFTED INTO REVERSE TO VIEW THE DAMAGE. THE CONTACT SHIFTED INTO PARK A SECOND TIME, THE VEHICLE ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT STATED THAT WITH THE IMPACT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER YET. THE INSURANCE DEEMED THE VEHICLE AS TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,554. Consumer stated manufacturer has been notified. An independent investigator was hired, and report made.
- Ashland, KY, USA
The upshifter paddle driver control on my Jeep srt trackhawk, along with many other 2010+ fca vehicles equipped with paddle shifters, performs the opposite function (downshifting) when vehicle is in motion- causing the gears to lower one or more, the engine to rev up, the engine to engine-brake, and ultimately the weight of the vehicle to shift aggressively to the front unintentionally.
- Peabody, MA, USA
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the battery overcharged while the vehicle was driven. The contact was also unable to cancel the cruise control function which caused the vehicle to independently accelerate on several occasions with the check engine warning light illuminated. The vehicle was taken to five star Chrysler Dodge Jeep Ram of warner robins located at (2817 watson blvd, warner robins, ga 31088) where the vehicle was repaired under NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The contact stated that the failure recurred after the software update was performed. The manufacturer was notified of the failure. The failure mileage was 29,000.
- Greenville, NC, USA
On multiple occasions, while traveling at varying speeds, the entire dashboard and infotainment system have shut down for anywhere from several seconds to several minutes. The engine has not shut down, but there has been a noticeable lack of power following these events. This has occurred while maneuvering through a parking lot, traveling on a highway, through a downtown city street and on country roads. The events have occurred at varying times of day and during varying weather climates. The initial occurrence was in June 2019 while traveling on the highway. The vehicle has been to the dealership multiple times for service for this issue, yet the problem continues to occur. They have replaced a backup battery to the start/stop, as well as the button, in efforts to locate and solve the problem.
- Shepherdstown, WV, USA
When using cruise control and pushing the brake to disengage the cruise control, the car slows down until my foot is removed from the brake. It then speeds forward instantly until I brake again and hit cancel for cruise control. This has happened numerous times on regular pavement going forward.
- Pleasant Hill, IA, USA
The contact owns a 2018 Jeep Grand Cherokee. The vehicle stalled while driving the contact was stranded for approximately 10-15 minutes before vehicle resumed proper function the stop/start feature was inoperable the contact stated that while stopped in traffic, the auto stop/start feauture became inoperable. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. The contact was unable to turn the vehicle off or switch the vehicle into gear. The contact stated that after approximately 10-15 minutes the vehicle resumed normal functionality. The vehicle was taken to joey accardi Chrysler, Dodge, Jeep, Ram, 909 federal hwy, pompano beach, fl 33062, (954) 943-6700, on three separate occasions to be diagnosed. On the first occasion the contact was informed that a wiring harness failed and needed to be replaced. On the second and third occasion the vehicle was diagnosed, and the contact was informed the secondary battery that controls the stop start feature was depleted and need to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 2,000.
- Pompano Beach, FL, USA
Parking my 2018 Jeep Grand Cherokee Laredo in a parking lot. My foot was on the break and I was getting ready to shift Jeep into park when the Jeep suddenly accelerated forward hitting a building. Took Jeep to dealership and they have been trying recreate this. I have opened a ticket Chrysler/Fiat and waiting for them to contact me. I am afraid to drive the Jeep now.
- Bellevue, NE, USA
- Fulton, NY, USA