10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
3,845 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #20

Sep 012022

Grand Cherokee

  • miles
The ignition mechanism of my vehicle. The push to start. I was driving and the push to start mechanism just fell inside its housing. I've never seen anything like this. Luckily, I wasn't driving very fast. I was able to slow down and park. However, I could not turn the car off. I had to get out of the car and try to find the ignition button which had apparently fallen out of the housing. After feeling around through a hole underneath the steering wheel i was able to feel the ignition in order to turn it off.

- Chesapeake, VA, USA

problem #19

Apr 032022

Grand Cherokee

  • miles
After getting new tires my vehicle becan to have issues shifting at times mimicking a stall or stutter at times. I didn-??t not having any vehicle warning lights. Because of new models of Jeeps that have an -??automatic-??-?? feature that can not be adjusted manually. I took the vehicle in for service to the local Jeep Dealership. Upon their running diagnostics they determined a needed a new Driveshaft because the vehicle was istuck in low drive. This is a design and safety flaw

- Chesapeake , VA, USA

problem #18

Apr 052022

Grand Cherokee

  • miles
Radio screen is De-Laminating (glue failing) and randomly makes calls and mutes calls for hands free. Changes my A/C settings and such. This is a safety issue when I am driving because people are distracted enough that I don-??t need to worry about the radio messing up. Not a recall yet but so many people have had issues with this part.

- Leland, NC, USA

problem #17

Mar 292022

Grand Cherokee

  • miles
I have a 2019 Jeep Grand Cherokee Trailhawk currently around 33,500 miles. I bought this vehicle new and have been having issues with it since I got it. I hear electrical crackling and popping throughout the cabin, mostly in the dashboard. I thought at first it was the adaptive cruise or forward braking system engaging, but the sound seems to be completely random. A common symptom is the speakers, microphones, and speaker-based safety alerts are completely cut out. If I'm on a call, the person on the other end will not be able to hear me until the speakers come back. Some of the systems that do not work as intended include: -- Radio/SiriusXM/Apple Carplay/Android Auto (No sound) -- Uconnect Voice Command (No Sound/Mic) -- Parking sensors (no proximity alerts) -- USB Ports (slow charge and do not recognize phones) -- Forward Collison Alerts (No Sound) -- Navigation Alerts (No Sound) -- Blind Spot Alerts (No Sound) I've tried the system with the following phones (with OEM and high-quality aftermarket wires) on AT&T, Verizon, Mint: -- iPhone XS -- iPhone 12 -- iPhone 13 Pro Max -- Samsung Galaxy Note 8 -- Samsung Galaxy Note 20 -- Samsung Galaxy Note 22 -- Samsung Z Flip My Jeep has the Panasonic Uconnect system. I've attached pictures of the type & IMEI etc. This issue causes a direct safety concern when an alert doesn't activate or a when the loud electronic distortion comes through the speakers that will cannot be turned off-?"causing me to have to pull over and turn the car off for the sake of my hearing.

- Manchester, NH, USA

problem #16

Mar 042022

Grand Cherokee

  • miles
I was driving my 10 year old son to school. We hopped in our Jeep in the garage. Pushed the start button and my son smelled something that was burning. I backed out of the driveway and then my son said there is smoke coming out of the center counsel. I pulled over and looked in the counsel and saw a fire. Ran to the house and got a fire extinguisher to put it out. Fire was out out for a short time, but then burst into an all out fire. The car burnt to the ground. Nothing remained. So far the insurance company and Chrysler cannot pinpoint what caused the fire. It is a total loss and the damage was too extensive to determine the cause. My son and I are very lucky we got out of the vehicle in time and everyone was safe. The vehicle was a lease and had only been serviced for oil changes by our Chrysler dealer. No alarms or visual indicators forewarned us that anything like this was going to happen. The vehicle is a total loss and we don't know why it caught on fire. Chrysler denies any form of responsibility. Just looking for answers and hope this doesn't happen to anyone else.

- Stoughton, WI, USA

problem #15

Feb 012021

Grand Cherokee

  • miles
The display/electronic system appeared to be hijacked during my commute to work. The hacker began by changing the radio from sirius xm to an am station, then began changing settings (climate control of seats), viewed connected devices (usb, media etc.), then switched to view the rear view camera, viewed the compass, viewed phone settings and dialed the last number dialed from my phone. The hacker kept going back to settings, rear view camera, radio and climate control. This all happened in a short amount of time and continued even after I had stopped the vehicle and turned my cell phone off. I left my phone off until I arrived at work and the hacker was still messing with settings and radio. I turned the vehicle off and opened the door to drop the display and all electronic auxiliary power.

- Cookeville, TN, USA

problem #14

Jan 252019

Grand Cherokee

  • 6 miles
The ac does not stay cold. It cycles from cold to like warm and humid several times per minute. I have taken the vehicle in to the dealer several times. They have drained and recharged the ac to no avail. They have told me other customers complain of the same thing in the 2019S. It happens while the vehicle is stationary and in motion. This is a known issue that no fix has been established for.

- Fort Worth, TX, USA

problem #13

Nov 262020

Grand Cherokee

  • 36,000 miles
I noticed that when it rains water leak in my truck on the driver side from the brake pedal. I has soaked the carpet and mat several time and also caused mewdow problems the vehicle was stationary at the time in sumter SC at my home

- Sumter, SC, USA

problem #12

Oct 122020

Grand Cherokee

  • 26,572 miles
While driving down a road, at 30mph, it all of a sudden stalled out. Power steering stopped working, engine was dead, it said on dash to "shift into park". I managed to pull into a parking lot. Put it in park. Turned it off, then attempted to restart, it wouldn't start (sounded like engine trying, then not turning over. I then turned it off again, and tried, and it turned on. I was able to make it home, but a car shouldn't stall while driving at 30mph down a road.

- Minot, ND, USA

problem #11

Sep 232020

Grand Cherokee

  • 33,000 miles
So for a couple of months when the vehicle is in drive, it will 'spit' when it's in gear. Like I'll push on the gas and it will go but sometimes it will stall and then go again. It stopped doing that for a couple of weeks but today I was reversing out of my driveway and it said 'shift to P before putting in gear' (keep in mind the car was in reverse). And the car was 'spitting' as I was in reverse. I checked to make sure it was completely in the reverse gear and it was. So I put it in park and then reverse and it was fine after that. But I saw this post on facebook not long ago, a women had I believe a 2017 Jeep Cherokee, she was driving on the highway and her car popped up a notification 'shift to P'. right after that her car automatically stopped and she wrecked. My car said the same thing to me this morning while I was in reverse. There is no recall on my vehicle as of now, and I am scared for mine and my families safety. Please investigate this.

- Vernon, TX, USA

problem #10

Aug 242020

Grand Cherokee

  • 8,960 miles
I was driving home and the Jeep switched to neutral on its own and flashed "shift to park" on the screen. I had to roll to the side of the road, put it in park and turn it off. I am scared to drive it. I have kids. If this happens on the highway we will be hurt.

- Utica, NY, USA

problem #9

Aug 052020

Grand Cherokee

  • 32,200 miles
When we put the car in reverse the back up camera comes on but once we put it into drive the back up camera stays on for quite sometime... dealership in carson city nv could not duplicate it so we are stuck

- Gardnerville, NV, USA

problem #8

May 012019

Grand Cherokee 6-cyl

  • miles
Uconnect on stereo system freezes up. When it does this the temperature controls, phone, radio, navigation system and everything it controls stops working. The vehicle can be stationary or moving and it just stops working, have to pull over and turn vehicle off and wait for at least 5 minutes for it to come back on.

- Centennial, CO, USA

problem #7

Jan 222020

Grand Cherokee

  • miles
Hello. I have found many issues with my uconnect system and what appears to have been compromised (hacked). I have reported this to Jeep and the sirius/cm system. 1 occasion my sos/assist feature was deactivated while I was in the car. Another time light changed from red to green on another occasion without touching it. 2 system was reset and showing phones being connected that had been totally removed from uconnect system. 3 on more then one occasion my uconnect links/apps were not loaded... totally disappeared after being there and car was on for more then an hour. 4 settings button/ option to adjust important information sometimes not on screen. 5 map navigation giving misdirection and had me driving in circles back to my starting point. 6 screen freezing and not allowing me to disconnect phone/change screens...also had issues where my screens would jump from one thing to the next without touching anything. Do not know if my uconnect was accessed during the time period my phone was hacked into and I hooked it up through carplay or if a "lock link " was used. I've done my research because I thought all these were odd and it is not uncommon for "low lifes" to get into these computer systems. I have been working with phone company, Jeep fca case management, apple on the issues of my hacked phone and uconnect system.

- Worthington, OH, USA

problem #6

Feb 032020

Grand Cherokee

  • 200 miles
The navigation system has a weather alert notification that can't be disabled. It takes up the entire infotainment screen and does not go away unless I take my eyes off the road to click on it to close the window. This happens everyday in my Jeep with a wind advisory. Pretty absurd notification especially since it happens every day. I live on the West coats and understand it can be windy. Super dangerous to constantly pop up and make me close it manually.

- El Segundo, CA, USA

problem #5

Jun 182019

Grand Cherokee

  • 10,000 miles
Took my car to the dealer because the sunroof is leaking they tried to fix it twice failed the second time I took it the complete drivers side floor of my vehicle was wet they said the reason why it was wet because it the sunroof bolts had rusted it is less than a year old and already has rust.

- Gainesville, GA, USA

problem #4

Aug 072019

Grand Cherokee

  • 115 miles
I purchased the vehicle new last week and the collision avoidance system doesn't work. I returned the car to colonial Dodge-Jeep in hudson, MA yesterday with 130 miles on the car they verified that doesn't work, but do not have any 'fix' for it.

- Woonsocket, RI, USA

problem #3

Aug 042019

Grand Cherokee

  • 5,998 miles
While waiting stationary to turn on a city street, the car was in the auto start/stop mode. As soon as I took my foot of the brake to begin turning, the car completely shut off and started flashing warnging lights and cycling through several warnings like fcw indicator disabled. The car also told me the lane departure sensor was turned off as well. The car continued to flash these lights and cycle through multiple other warnings and refused to shut off. At one point the car even turned on the windshield wiper blades by itself.

- N/A, VA, USA

problem #2

Jun 152019

Grand Cherokee

  • 750 miles
While driving the car with 750 miles the electronic stability control, ABS, check engine, brake service antilock brake system lights all come on. While driving noticed car wasnt tracking miles then died on the interstate at approximately 70 miles per hour.

- Plainfield, IN, USA

problem #1

Feb 152019

Grand Cherokee

  • miles
Due to issues with radio's core software, the display of the car which control all vital functions of the car including temperature control goes inaccessible while car is in motion. It is accessible only when car comes to a complete stop and software is allowed to reboot which takes more than 20 minutes. This is so against the safety because the main core controlling unit of the car is of no use due to this problem. There is no definite solution and answer by the dealership, service branch, unconnect customer care and star ticket system. The car got into this issue within 24 hours of leasing it and is a brand new 2019 model.

- Champlin, MN, USA