10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
5,656 miles

About These NHTSA Complaints:

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problem #9

Feb 212023

Grand Cherokee

  • miles
Service air bag system warning appeared out of the blue. Warning turns on and off randomly. Assuming a faulty sensor. Have not been able to get in for service yet.

- Canby, OR, USA

problem #8

Jul 082022

Grand Cherokee

  • miles
I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head

- Compton , CA, USA

problem #7

Feb 202022

Grand Cherokee

  • miles
SUV AIRBAG WARING LIGHT FLASHES OFF AND ON. Lights randomly come off and on when truck is parked.

- W. Bloomfield , MI, USA

problem #6

Dec 032021

Grand Cherokee

  • miles
Airbag did not deploy

- Los Angeles, CA, USA

problem #5

Nov 092021

Grand Cherokee

  • miles
Our Jeep just hit 9k miles and the Airbag Service Light has turned on and it gives a warning of it each time you start the vehicle.

- Harrison, NJ, USA

problem #4

Dec 142020

Grand Cherokee

  • 16,600 miles
My vehicle (2019 Jeep Grand Cherokee) was only 1 1/2 years old and was involved in a head on collision. I was driving about 45mph when I was struck by 4-door Chevy Silverado (driver-to-driver collision) that was attempting to make a left turn on green, so only going about 3-5mph. The truck's steering wheel airbag deployed, but none of my Jeep's did. My Jeep's entire front area was crushed, and driver's side experienced extensive damage as well; resulting in my Jeep being totaled. Everyone at the scene of the accident was shocked that my Jeep's airbags did not deploy. As a result, I busted my head on the steering wheel, and 6 weeks later, I still have a knot on my forehead. I will never purchase a Grand Cherokee again! I am completely amazed there are zero recalls!

- Denham Springs, LA, USA

problem #3

Oct 082020

Grand Cherokee 8-cyl

  • 22,000 miles
This vehicle was hit by a Silverado extended cab pickup at a 4 way stop twice by the same truck. The impact resulted in the Jeep being a total loss with extensive damage front and rear. The airbags never deployed resulting in injuries to both the driver and more serious the passenger. The Jeep was accelerating from a dead stop to cross the intersection. The truck did not stop or slow down at the intersection.

- Mechanicville, NY, USA

problem #2

Jan 222020

Grand Cherokee

  • 1,800 miles
This is in reference to an accident on 1/22/20 at approximately 5:45pm near pittsburgh, pa. I had an issue with the 'driver side' lower or 'foot' air bag, as it did not 'undeploy' or if it did, it is very bulky after doing so and because of that, it caused, in my opinion, additional and unnecessary damages to the other party's involved. Situation - immediately after the accident, I needed to apply the brakes and could not do so because the airbag was in the way of my feet reaching and pressing the brake pedal. The vehicle was still in drive and idling which, consequently led to me pushing the vehicle in front of me further than the actual spot of the accident and 'possibly' into the vehicles in front of her. I literally had to put the Jeep in 'neutral' and then press the 'power or on/off' button to shut the vehicle off and to keep it from continuing to push her car. Now... do I believe your vehicle saved my life absolutely! however, this airbag issue seems to be something that could have turned out horribly wrong had I not known how to shut the vehicle off without using the break. If I would have been unconscious, then in theory I L could have pushed the vehicle in front of me until what I was pushing via idling was too much weight for the low RPM's of idling to bear. Additional details - while exiting the highway, but still on the exit ramp, I was involved in a multi car (4) accident that I believe (as I did overhear conversations from the other drivers but being the 4th vehicle out of 4, I did not eyewitness this myself) may have been caused by an aggressive driver who cut off another driver in front of the 4 of us and this action inevitably caused the 4 of us behind him to slam on our brakes. Unfortunately, things happened so quickly that I was not able to avoid hitting the car in front of me.

- Pittsburgh, PA, USA

problem #1

Oct 242019

Grand Cherokee

  • 10,500 miles
Vehicle struct pole on passenger side, at approximately 40 mph, and side air bags did not deploy. Extensive damage to the entire passenger side including door intrusion into the cabin. Both major support pillars were bent and side windows shattered.

- Celina, TX, USA