10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 9,757 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I was driving on a highway on June 18, 2021, from Houston to Galveston (TX), at approx. 30 mph given traffic at that time, and suddenly the dash board started blinking and malfunctioning, I realized I lost the speedometer showing me only horizontal lines, the brake light turned on (red) and it felt like I did not have appropriate control of the steering wheel, it was very stiff. I was able to reduce the speed, turn on the emergency lights, tested the brake and then take the exit into the feeder and stopped and turned off the car. I called the River-Oaks Chrysler-Jeep service unsuccessfully. I waited 15-20 minutes and then turned on the car to see that the engine sign was on, this was not the first time that I've got this sign and even received emails with a warning for which the car was taken accordingly for service and I was told by the advisors that if the engine sign was on, the car was drivable but if it was blinking it was not drivable. One time, after having one of these situations with the engine warning light on, the next available day I brought the car for service and because the light was already off, I was told that the system might have reset and that no action was needed at that time. I decided to proceed my trip given that the steering wheel felt that is was back to normal, tested the brakes and drove to my destination, using the feeders and at very low speed. The next morning I called the Jeep service and talked to the advisor (Mr. Fernandez) over the phone, explained what happened and he reassured me that I could safely drive the car back to the dealer given the fact that the engine light was on but not blinking. Car was dropped for service on June 22, after being parked for those days. The ABS module was reported to have an internal failure and it was replaced. This has been a repetitive event but this last time was critical in terms that I lost confidence in this vehicle. The administration at this dealer is fully aware of these events.
- Bellaire, TX, USA
While driving on a city street the electric power steering failed with no prior indication of a problem. This made the vechile very difficult to steer at low speed. The dealer diagnosed the problem as a failed electric power steering pump. The repair requires replacement of a complete rack an pinion system as the pump is a integrated part. The vehicle has less than 15,000 miles.
- Cumming, IA, USA
Driving my car around a curve when the wheel locked up on me and started turning in the other direction and into opposing traffic
- Alpharetta, GA, USA
I was driving my car and the car shut down and steering wheel locked in place. A flashing message came on to restart my car. Luckily I was on an empty road and no one was behind me.
- San Jose, CA, USA
On Sep 2, 2019 while traveling straight at around 60mph the steering wheel turned slightly to the left and locked in that position for a few seconds, almost causing a deadly crash on the freeway as the vehicle almost hit the cement divider. I applied force to turn the wheel in the other direction, to no avail for a few seconds, but then when the wheel "unlocked" it clicked and the car swerved to the right, causing us to almost spin around. I held the wheel as straight as I could, but we did get into a collision when the car was already straightening back. I requested maintenance records from avis, the rental company, but they denied releasing them. Can someone please compel them to release maintenance records for this vehicle? we almost died that day and they won't take any responsibility for the faulty steering mechanism. Avis is actually attempting to collect money from me for the damages but won't release the records. Thank you!
- San Francisco, CA, USA
- White Lake , MI, USA