7.7

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,954 miles

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problem #40

Jan 212025

Grand Cherokee

  • miles
I drove my car out of my garage on the way to work and just outside my house, the transmission bucked when shifting from 3rd to 4th gear and the p0733 code appeared. I turned around and went home and took another car to work. I had previously taken my jeep with ~85,000 miles to my local dealer wanting the 4 wheel drive and transmission service as I do with all of my cars. It was driving fine, but seemed like the gas mileage was decreasing a bit which I shrugged off. The dealer informed me that the transmission wasn't serviceable. I thought this was odd, but they did the 4 wheel drive service and said everything was good. When I got the error code, I called my local independent transmission shop who said they could look at it in 2 days, so I didin't drive it until the ~10 minute drive to drop it off. They called the next day and said the transmission was done- burnt fluid and bits of clutch in the fluid. They couldn't even find a rebuilt trasmission because according to them so many are failing. They quoted me $8700 for a new transmission from Jeep which I begrudgingly agreed to because what else could I do? I've had one car's transmission fail (Jeep Wrangler but it had 220,000 miles and was 15 years old so I could accept it. The shop received the new transmission from Jeep and then called me saying the valve body was bad, it would not communicate with the car. They went through warranty struggles with Jeep who after another week finally sent another valve body, which also did not work. Finally, they figured out they were sending unprogrammed valve bodies with the transmission and the car needed to be towed to the dealer to program...more $$$. So, after a3+ weeks I finally got my car back today. I've looked online and wondered what I could have done- there are so many similar examples out there of similar experiences, Wrangler transmissions failing with low miles; it's unforgivable that Jeep says the transmission can't be serviced!

- Loveland, OH, USA

problem #39

Dec 232024

Grand Cherokee

  • 38,500 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after his wife had parked and turned off the vehicle in the driveway, the vehicle inadvertently rolled down the driveway. The contact restarted and parked the vehicle in the driveway again, and activated the parking, but the failure persisted. The vehicle was taken to the dealer and Golling Chrysler Dodge Jeep Ram (2405 S Telegraph Rd, Bloomfield Hills, MI 48302); however, both dealers were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,500. The VIN was unavailable.

- Rochester Hills, MI, USA

problem #38

Dec 182024

Grand Cherokee

  • miles
Started my 2021 Grand Cherokee Jeep started to drive light on dash transmission service and my vehicle would not go over 35 had to get off highway and get towed.10pm on 12/18/2024

- Centerport, NY, USA

problem #37

Nov 172022

Grand Cherokee

  • 8,100 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that on two occasions while driving approximately 55 MPH, the vehicle lost motive power and failed to accelerate as intended. The contact stated that the message to" Shift to Park and Restart" was displayed. The contact stated that the vehicle stalled but was able to restart. The vehicle was taken to a dealer during the first failure however, the failure was not duplicated. The manufacturer was not notified of the failure. The failure mileage was 8,100.

- Easton, PA, USA

problem #36

Jul 152024

Grand Cherokee

  • 18,000 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 60 MPH, there was an abnormal sound coming from the engine compartment and the vehicle started shaking violently. The vehicle then briefly lost motive power and was unable to accelerate as intended before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 18,000.

- Gainesville, FL, USA

problem #35

Jun 242024

Grand Cherokee

  • miles
The electronic stability control has malfunctioned and the 4wd svc light has comeon. The vehicle shifts hard when taking off at low speed. When coming to a stop there is a loud pop from transfer case. Also the 4wd low and neutral comes on by themselves. This vehicle definitely has safety issues. I just bought this vehicle and just barely have 1000 miles on it. How is thus safe? The hard shifting started around 6/1/2024 the electronic stability, svc 4wd, going into 4wd low and neutral all started on 6/23/24

- Lonoke, AR, USA

problem #34

Jun 212024

Grand Cherokee

  • miles
Vehicle shuts down puts itself in park and applies the parking brake and states that the hood is not closed when it is and has not been opened. It also disable the auto stop/start. It does this at traffic lights or when ever a vehicle comes to a stop creating a potential rear end collision due to having to manually restart the vehicle, disengage the parking brake and put the vehicle in drive.

- Stafford, VA, USA

problem #33

Jan 112024

Grand Cherokee

  • 36,899 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving approximately 50 MPH, the vehicle started losing motive power before stalling and shutting off. During the failure, the check engine warning light was illuminated. The messages "Service Shifter" and "Transmission Temperature High" were displayed. The vehicle was later towed to the local dealer and was reprogrammed; however, after retrieving the vehicle, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 36,899.

- Troy, NY, USA

problem #32

Oct 222022

Grand Cherokee

  • miles
In 2022 I attempted to back into a parallel parking space and the emergency braking system kept activating to prevent backing up. Attempted getting corrected at dealer but no trouble codes available. Was driving, slowing down to stop at about 22mph, emergency braking system kicked in, shifted into auto stick, switched back reactivated normal drive. Six months later, was at a stop sign, on green light, turned left from left lane, accelerating to approximately 25mph, suddenly emergency braking activated again, again had to use auto stick to kick out of emergency braking. Luckily car behind me was not tail gating. end of message 04:56-Fri-01/05/24

- Palos Hills, IL, USA

problem #31

Dec 072023

Grand Cherokee

  • miles
Started noticing hard reverse shift when vehicle was cold. Took to the dealership, tech could not find any issues other than it shifted hard in reverse. Tech found no leaks, performed PCM reflash. Still no problems found. Tech did not check transmission fluid level on vehicle. Must be checked at the dealership. Tech recommended replacing transmission even though could not find any issues. A few days later while driving at highway speed the vehicle suddenly downshifted to 3rd gear nearly causing me to loose control. Vehicle would not shift into fourth gear. Had to limp vehicle home.

- Mineral, VA, USA

problem #30

Nov 282023

Grand Cherokee

  • miles
Driveshaft became loose while driving

- Crowley, TX, USA

problem #29

Mar 032023

Grand Cherokee

  • miles
The vehicle turned off once while driving and the check transmission light comes on periodically. l took it in for service, however, the dealer was not able to find the problem. Since leaving the repair shop the check transmission indicator comes on while driving and turning.

- San Antonio, TX, USA

problem #28

Oct 132023

Grand Cherokee

  • miles
Paddle shifters are disabled with no way to enable them. While towing, there is no way to reduce downhill speed maximizing the use of the power train while minimizing the use of the brake system causing the brakes to overheat and a potential crash incident.

- Stafford, VA, USA

problem #27

Sep 022023

Grand Cherokee

  • 11,000 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after accelerating from a stop light and driving approximately 45 MPH, the wheels locked up causing the vehicle to abruptly stop, and the vehicle stalled. After restarting the vehicle, the failure immediately reoccurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000.

- Buda, TX, USA

problem #26

Oct 302022

Grand Cherokee

  • miles
We were stopped for redlight at busy multilane intersection, light turned green, went to accelerate vehicle revved to over 3000 rpms but would not shift out of first gear, got to side of road put vehicle in neutral and then back into drive and was able to proceed. Took vehicle to Chrysler Jeep Dodge dealer service center after doing diagnostic they did computer update; they then got a diagnostic code to replace transfer case. The vehicle did this again about 3 months later took it to dealer they did diagnostic unable to find anything. Vehicle did it again about 2 weeks later took it to dealer and they performed a computer update. This is a very dangerous situation when vehicle will only barely move at busy intersections, and you are in a middle lane and can't get into and outside lane and off the road in a timely manner. When this happened the first time the vehicle only had a bit over 10,000 miles on it, it currently has slightly over 12,000 miles on it. This problem is intermittent, and the dealer has not been able to replicate it. Anytime that it happened there were no light indicators on dash.

- Delhi, NY, USA

problem #25

Feb 142023

Grand Cherokee

  • miles
Turning the car on, there was a failure of our power steering and the steering wheel was not functional. Check engine light and power steering error lights came on. After turning car on and off, we were able to drive (check engine light remained on) to a dealership. They performed a software update that Chrysler released in Oct 2022. This is the second time this has happened to us (first in April 2022, car had to be towed), there are forums of similar issues for this model. Dealer was able to pull the codes and said they have seen other similar instances of this issue. "We cannot guarantee this won't happen again" it was physically inspected and did not see any obvious issues. This is absolutely a safety issue and should result in a recall in my opinion if it is a known issue that is a safety hazard.

- Denver, CO, USA

problem #24

Apr 182022

Grand Cherokee

  • miles
While in gear if would not go. Within the first 5,000 miles it was in the shop twice and had to have a new transmission installed. Drove it for another 5-6k miles and same thing happened again and dealership is saying it will need another transmission.

- Halls, TN, USA

problem #23

Dec 222021

Grand Cherokee

  • miles
What component or system failed or malfunctioned, and is it available for inspection upon request" *radio, sound, bluetooth connection, dashboard, entire screen of radio, navigation, speakers, transmission slipping occasionally - yes it was available for inspection How was your safety or the safety of others put at risk? screen often updates itself while driving or the screen and dashboard turn completely solid white or black, preventing me from seeing speed, navigation or anything at all. The transmission often slips causing the jeep to lag. I still have a few dates of service following the forms that were uploaded. please contact me for all documents. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? inspected by the original dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" no they first appeared on 12-22-21

- Shawboro, NC, USA

problem #22

May 312022

Grand Cherokee

  • 15,000 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that on two separate occasions, the vehicle failed to accelerate after shifting from reverse(R) into drive (D) without warning, with the RPM revving without the vehicle responding. The contact had the vehicle towed to a dealer after the second failure; however, the mechanic was unable to duplicate the failure. The contact also stated while going downhill at low rate of speed, the vehicle independently downshifted twice without warning, which brought the vehicle to a near stop. The contact stated that the vehicle lunged forward with her foot on the brake pedal with an abnormal cranking sound coming from the transmission. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.

- Marblehead, MA, USA

problem #21

Jul 232022

Grand Cherokee

  • miles
My 21 Jeep Cherokee shipped from Detroit Stellantis HUGE cover up FLOOD car. My JEEP is 8 mons new. I leased it 12/7 contacted Uconnect on 12/13 for Powertrain Malfunction indicator light on. Dealer claims vehicle health reports aren-??t accurate. At dealer 3/14/22 service found stored fault for oil, low oil, carpet was destroyed, getting oil changed at 2300 miles. Dealer only recorded oil change on car fax. 3/31st- June I filed a buy back claim w/ Chrysler. Chrysler denied. At dealer 6/11 code P060A, stop/ start doesn-??t work, car stalls, radio turns up/down on its own, center consaul base popped out, burning Oil life rapidly. No work done. At dealer 6/14 -??faulty oil pump-?? said manager, car bucks on highway, car locked me out at 12:30 am called Uconnect they couldn-??t bypass. They stated door was open still locked out, stranded multiple times, car will not start. Dealer has me reschedule get rental 6/21-6/29 to replace oil pump, and fix all issues. Dealer state My oil tank is full but dash says 41% oil.Electrical sys. is messed up Called lemon law atty, accepted case. Chrysler receives atty CLAIM whileJeep was still in the shop. dealer didn-??t fix anything BUT ROTTED CARPET- OIL PUMP on back order CHRYSLER REFUSES to pay for loaner while oil pump is on back order. The car DOESN-??T start. Pump to arrive late July. VM from dealer, Chrysler told dealer my vehicle is SAFE TO DRIVE w/ faulty oil pump. I called dealer to find out status of pump my Jeep needs another oil change at 5,000 mls & ENGINE LIGHT ON Dealer refused srvc b/c Chrysler told them about the lawsuit. Atty called dealer stated it-??s a claim against Chrysler. Dealer still refused. My car won-??t start, ENGINE LIGHT IS ON. TONS OF SAFETY ISSUES Called another Chrysler dealer VM they REFUSED to service Jeep. 7/23 took JEEP to 3rd Chrysler dealer found: PO6DA, B25AF-2A, B1561-13 Dealer SAID UNSAFE TO DRIVE! I HAVE NO CAR, NO $ CHRYSLER REFUSING TO PAY LOANER. Atty said this is FRAUD. Jeep won-??t be in srvc 8/11 FRAUD

- Troy, NY, USA

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