Vehicle had soaked and saturated drivers side carpeting and padding underneith. It was leaking when the Air Conditioniing was near the middle of the console (about half way inbetween the gas pedal and edge of seat) When taken to the dealer it was stated that there was no AC drain hose installed on assembly. After seeing where they installed it, it was very clear nothing was there on assembly. Drivers side fllor completely soaked through and no considration for damage to rugs and moisture.

- Wilton, CT, USA

My Jeep Grand Cherokee L (long model with 3rd row seating) has a panoramic sunroof. Today while driving on the highway, the panoramic sunroof exploded right in the center of each section. It has two sections which overlap when fully open. There were no warning signs, lamps, or cracks prior to this. The glass shattered and flew behind us and all over the inner sunshade. It was extremely scary and dangerous! My son was in the back seat and would-??ve been hit with broken glass had the sunshade been open. I haven-??t filed any claims with Jeep or my insurance co yet. Please help!

- New Carlisle, OH, USA

The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn-??t a safety concern.They have ordered new engine mounts for vehicle, but they don-??t have an ETA on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call -??corporate-??.

- Saint Johns, FL, USA

Backstory: This vehicle has had electrical issues since the day after signing the lease. The second day of driving the vehicle would not start and flashed all the sorts of engine failures. The dealership could not find anything wrong with it after two weeks and deemed it "repaired." Then, 2 days later the vehicle would not start again and flashed all sorts of of engine and system failures. After 4 months of going through FCA's process for the Lemon Law buyback, FCA presented a buyout offer that was inadequate and contained numerous release clauses we were not comfortable agreeing to. We choose to seek Mass Lemon Law State Arbitration as our right to ensure we achieved a fair outcome. FCA pulled our replacement vehicle and in essence forced us to drive to take back and drive the vehicle after it was again "repaired" this time by replacing a battery. The dealership that repaired the vehicle drove it for a week before we were comfortable taking it back. Incident: A month later, while driving the vehicle on a busy main road (at approx. 15 MPH), the vehicle started to alert that various systems were disable and the transmission started to shift violently and the engine reved. The ABS, airbags, lane departure, powering steering, and other systems said they were disabled and that the transmission was disabled. Fortunately, there was a parking lot on the right, I was able to turn into the lot, and attempt to find a safe place to stop. The parking lot was busy and before I was able to pull into a parking space, the car shut off and would not turn on. The hazard lights would not function, and the vehicle was blocking traffic and multiple parked cars. The car would occasionally start and stay on for 10 to 30 seconds at a time, but either the parking brake was locked or the transmission shifted violently as I pressed the gas pedal. After 20 minutes, I managed to limp the car to a safe spot and await a tow. The vehicle is at the dealership. There is also video.

- Wilmington, MA, USA

New vehicle purchase. Uconnect Media Screen has failed and dealer and Jeep states it is unavailable to be repaired. Vehicle Handsfree Text, vehicles Back up Camera, Vehicles Mirror Dimmers and other key safety features are not available.

- Rochester, IN, USA

Driving on a highway when I got multiole error messages on my dash informing me that my power steering was unavailable, blind spot was unavailable, AEB was unavailable, ACC was unavailable, as well as active lane management was unavailable- and to service these immediately. My dash continued to beep and filter through these error messages for the remainder of my drive. During this, none of these features were working- as well as my power steering not working. This is the second time this has happened. Both times at highway speeds. Appointment has been made at dealership to have it looked at.

- Monmouth, OR, USA

I purchased this car on 1/12/2022. It immediately began to have issues, first a coolant leak and then a check engine light. I have been told the check engine light is related to RFH codes for passive entry and Chrysler cannot provide a a date for the software update. I am forced to forced to drive a brand new vehicle with a check engine light on, not knowing if it-??s safe. I feel this is unacceptable, I see many stories of the same vehicle just shutting down while driving.

- Toms River, NJ, USA

The vehicle has Uconnect system with Bluetooth, WiFi, Apple Car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) ALWAYS at maximum. An incoming call literally blows you to the back seat with its volume. I have set it, saved it, set it again, saved it again-??.to no avail. At one point I was on a crowded interstate surrounded by traffic and the call nearly caused a crash. I have also researched this issue online, and I see hundreds upon hundreds of posts with the EXACT SAME COMPLAINT. And, before you can ask the question: YES I have tried ALL of those solutions, and absolutely none of them work. All of the online posts concern different Chrysler/jeep/Dodge vehicles with Uconnect systems. They all exhibit this issue. This one failure alone is enough to make the vehicle too dangerous for the road. It is so dangerous, that I am also filing a complaint with the NHTSA. From the online posts and my conversations with a local dealer, it is apparent that this is something Chrysler/Jeep has no interest in fixing. Perhaps a formal intervention from a regulatory agency is what-??s required. It seems to affect many different models, so this Jeep is not an isolated incident.

- Lakeland, FL, USA

Vehicle was left at dealer on 12/3 to address the infotainment screen gltiching and turning off and to address a recall. The dealer performed a software update and addressed the recall. I picked vehicle up on Saturday, 12/4. The infotainment screen flashed off again and I noticed the transmission shutters and bangs during a downshift and when I lift off the gas pedal. It was observed on Sunday, 12/5 that the nightvision images freezes and glitches while using.

- Harbeson, DE, USA

While on the freeway, the left speakers went out and then the car slow down and would not accelerate. The car was able to roll to the emergency lane. The safety of myself and my son were at risk due to being on the freeway and the car slowed down without warning. Cars were blowing their horns. Also, the main screen which houses the back up camera and gps is not functioning. This issue was brought to the attention of the Jeep dealer about 2 weeks ago. I was informed that a part is needed. The part is expected around the 15th which is an inconvenience and safety concern..

- Brown Deer, WI, USA

During the first 3,000 miles of owning the vehicle, on 3 separate occasions, the vehicle has failed to shift from first to second gear, appearing to get stuck in neutral. Because this is occurring when the vehicle is first beginning to accelerate this is happening when entering intersections, changing lanes, and crossing lanes causing the vehicle to rev while either coasting (due to the positive motion prior to shifting) or sit motionless when on-coming traffic is approaching. The only way to get the vehicle back in motion is to completely stop the vehicle (irrespective of the dangerous location) put the vehicle in park, then back in drive, and try accelerating again in hopes that the vehicle will shift on a second attempt. One one of the three occasions so far, this occurred while exiting a parking lot but before entering a changing lane on a busy street. On another occasion it caused me to get stuck on a blind curve. The issue occurs intermittently and to date I have not been able to get the dealer to remedy the issue. Their text msg response at TransitTowne Jeep Chrysler Dodge RAM in Elma, New York, is that "..there is no codes in the system and there is no updates available for the software. There is nothing to diagnose if there is no code and everything checks out in the system.... The Jeep does have an 8 speed transmission that is all electronically controlled and it can take some getting used to." This is the response I received after dropping the vehicle off at 10 a.m. and receiving a call the same day that my car is ready to be picked up at exactly 1:03 p.m. (which included the time to perform an oil change, tire rotation, resolve a missing trim issue, and investigate an issue with the tailgate). The only warning was the beep that goes off when the car is in close proximity of an impact (due to the other cars approaching as I try to get the back in motion) but the warning is useless until I can get the car back in motion to avoid an impact.

- West Seneca, NY, USA

After first rain back floorboards we're soaked and now there is a mildew smell. Car does not drive correctly when excelling, and electronics are working sometimes and not others.

- Lakeland, FL, USA

Ongoing software issues. The gauge cluster screen continues to glitch. Turning bright green or red/green vertical lines. RPM and MPH are still visibility but you lose all other functionality. Navigation on gauge cluster screen will get stuck in a loop, or flat out will not work/load. A few occasions have said the option is not available. Main console screen/system will randomly turn off and restart while driving. Bluetooth won-??t hold a steady connection, kicks off randomly. Also, connection will create a clicking noise at times. Only way to stop it is to disconnect the device, turn off the car and reconnect to Bluetooth. Emergency call error notice when turning on vehicle. Approach lights randomly turn on/off when car is parked and keys are no where close to proximity. False warning lights pop up at night, flashing a red dog. Overall software system is very slow and unresponsive. I-??ve taken the car into the shop to have them preform the -??software recall-?? two times at separate dealership. Nothing has been fixed. I then allowed the dealership to keep my car for a week to troubleshoot. They claimed the problem had been fixed but I-??m still experiencing issues. Took my car to the dealership 2 days after I picked it up, same issues. They were coming up on close and didn-??t want to deal with the issue. The next morning the software bugged out again, took it back to the dealership and their -??fix-?? was to factory reset the vehicle. I-??ve been to the dealership a total of 4 times for this issue with no resolution. Jeep is unresponsive and does not care to fix the issues.

- Salt Lake City, UT, USA

Sunroof shattered

- Farmingdale, NY, USA

My partner, and I bought a brand new Jeep Grand Cherokee L together. It was our celebration purchase to mark the start of our ability to finally blend our families and move our future forward. We bought the car because it-??s a 6 seater, we have four kids and the two of us. Less than two weeks into the purchase She was driving down the highway when she heard a massive explosion from above and thought that she-??d been shot. She could hear the glass rain down on her so she called the police and pulled over. She then called me panicked and upset. I knew the moment that she started to explain what had happened that the sunroof had popped / shattered not being able to withstand torsion within the normal flex of a large suv roof. I-??d heard about this before as I had been cautious about purchasing a larger vehicle with a panoramic sunroof. I had researched it before buying my truck. But never experienced a sunroof explosion nor knew anyone that had had it happen. Immediately after consulting with state police and DOT (the searched for debris to cause the shatter and found none) we drove the vehicle immediately back to the dealership where we-??d purchased the car a week or so before. Everyone at the dealership was extremely accommodating and immediately without question got us into a rental vehicle without worry of cost. Unfortunately the rental is only a five seater. That was mid August. Now in mid October we-??re being told by Jeep that it wasn-??t their fault and that we should pay for this, but that they-??re doing us a favor by covering it under warranty. We-??ve asked Jeep to get us into a new vehicle or refund us as they-??re telling us it will take another 6-8 weeks for the part to get to the dealer. We-??ve made 2 payments to a car that we don-??t have and about to make another. Yet Jeep won-??t reimburse us for the inconvenience. Truthfully she or I won-??t ever be comfortable driving that vehicle again as we were extremely fortunate no one was hurt by shattered glass

- Dover, NH, USA

Purchase vehicle brand new from dealer; a whistling noise is audible from the front driver window. A rattling noise is audible from the sunroof. An error msg is visible on the infotainment screen requiring service. The front collision warning engaged driving on a sharp curve with no vehicle in view causing an unnecessary and dangerous break event. All issues, excluding the last reported to fca due to the amount of times new vehicle has been out of commission (30+ days) when purchased brand new.

- Owings Mills, MD, USA

I stopped on a slight forward facing hill, put the car into P for park so it was stationary, and turned it off. I got out, and walked around the car to open the back passenger side door to let my son out. Then after about 1 minute of being parked correctly, the car started rolling forward down the hill on its own (note that the wheels were turning so the car was not sliding). Luckily I got my son out, and then the car stopped on its own after about 30 yards (unclear if it stopped as the brakes engaged again or the hill was sot enough that it stopped on its own). This has happened twice now. Once seemed like an aberration, but twice is very scary. And the second time happened in front of a camera so we have the video available at this link - https://www.dropbox.com/S/clqgwlm6vc9jeg2/Jeep%20roll%201.11.21%201130pm%20mst.MP4?dl=0

- Steamboat Springs, CO, USA