Vehicle was left at dealer on 12/3 to address the infotainment screen gltiching and turning off and to address a recall. The dealer performed a software update and addressed the recall. I picked vehicle up on Saturday, 12/4. The infotainment screen flashed off again and I noticed the transmission shutters and bangs during a downshift and when I lift off the gas pedal. It was observed on Sunday, 12/5 that the nightvision images freezes and glitches while using.

- Harbeson, DE, USA

While on the freeway, the left speakers went out and then the car slow down and would not accelerate. The car was able to roll to the emergency lane. The safety of myself and my son were at risk due to being on the freeway and the car slowed down without warning. Cars were blowing their horns. Also, the main screen which houses the back up camera and gps is not functioning. This issue was brought to the attention of the Jeep dealer about 2 weeks ago. I was informed that a part is needed. The part is expected around the 15th which is an inconvenience and safety concern..

- Brown Deer, WI, USA

During the first 3,000 miles of owning the vehicle, on 3 separate occasions, the vehicle has failed to shift from first to second gear, appearing to get stuck in neutral. Because this is occurring when the vehicle is first beginning to accelerate this is happening when entering intersections, changing lanes, and crossing lanes causing the vehicle to rev while either coasting (due to the positive motion prior to shifting) or sit motionless when on-coming traffic is approaching. The only way to get the vehicle back in motion is to completely stop the vehicle (irrespective of the dangerous location) put the vehicle in park, then back in drive, and try accelerating again in hopes that the vehicle will shift on a second attempt. One one of the three occasions so far, this occurred while exiting a parking lot but before entering a changing lane on a busy street. On another occasion it caused me to get stuck on a blind curve. The issue occurs intermittently and to date I have not been able to get the dealer to remedy the issue. Their text msg response at TransitTowne Jeep Chrysler Dodge RAM in Elma, New York, is that "..there is no codes in the system and there is no updates available for the software. There is nothing to diagnose if there is no code and everything checks out in the system.... The Jeep does have an 8 speed transmission that is all electronically controlled and it can take some getting used to." This is the response I received after dropping the vehicle off at 10 a.m. and receiving a call the same day that my car is ready to be picked up at exactly 1:03 p.m. (which included the time to perform an oil change, tire rotation, resolve a missing trim issue, and investigate an issue with the tailgate). The only warning was the beep that goes off when the car is in close proximity of an impact (due to the other cars approaching as I try to get the back in motion) but the warning is useless until I can get the car back in motion to avoid an impact.

- West Seneca, NY, USA

After first rain back floorboards we're soaked and now there is a mildew smell. Car does not drive correctly when excelling, and electronics are working sometimes and not others.

- Lakeland, FL, USA

Ongoing software issues. The gauge cluster screen continues to glitch. Turning bright green or red/green vertical lines. RPM and MPH are still visibility but you lose all other functionality. Navigation on gauge cluster screen will get stuck in a loop, or flat out will not work/load. A few occasions have said the option is not available. Main console screen/system will randomly turn off and restart while driving. Bluetooth won-€™t hold a steady connection, kicks off randomly. Also, connection will create a clicking noise at times. Only way to stop it is to disconnect the device, turn off the car and reconnect to Bluetooth. Emergency call error notice when turning on vehicle. Approach lights randomly turn on/off when car is parked and keys are no where close to proximity. False warning lights pop up at night, flashing a red dog. Overall software system is very slow and unresponsive. I-€™ve taken the car into the shop to have them preform the -€œsoftware recall-€ two times at separate dealership. Nothing has been fixed. I then allowed the dealership to keep my car for a week to troubleshoot. They claimed the problem had been fixed but I-€™m still experiencing issues. Took my car to the dealership 2 days after I picked it up, same issues. They were coming up on close and didn-€™t want to deal with the issue. The next morning the software bugged out again, took it back to the dealership and their -€œfix-€ was to factory reset the vehicle. I-€™ve been to the dealership a total of 4 times for this issue with no resolution. Jeep is unresponsive and does not care to fix the issues.

- Salt Lake City, UT, USA

Sunroof shattered

- Farmingdale, NY, USA

My partner, and I bought a brand new Jeep Grand Cherokee L together. It was our celebration purchase to mark the start of our ability to finally blend our families and move our future forward. We bought the car because it-€™s a 6 seater, we have four kids and the two of us. Less than two weeks into the purchase She was driving down the highway when she heard a massive explosion from above and thought that she-€™d been shot. She could hear the glass rain down on her so she called the police and pulled over. She then called me panicked and upset. I knew the moment that she started to explain what had happened that the sunroof had popped / shattered not being able to withstand torsion within the normal flex of a large suv roof. I-€™d heard about this before as I had been cautious about purchasing a larger vehicle with a panoramic sunroof. I had researched it before buying my truck. But never experienced a sunroof explosion nor knew anyone that had had it happen. Immediately after consulting with state police and DOT (the searched for debris to cause the shatter and found none) we drove the vehicle immediately back to the dealership where we-€™d purchased the car a week or so before. Everyone at the dealership was extremely accommodating and immediately without question got us into a rental vehicle without worry of cost. Unfortunately the rental is only a five seater. That was mid August. Now in mid October we-€™re being told by Jeep that it wasn-€™t their fault and that we should pay for this, but that they-€™re doing us a favor by covering it under warranty. We-€™ve asked Jeep to get us into a new vehicle or refund us as they-€™re telling us it will take another 6-8 weeks for the part to get to the dealer. We-€™ve made 2 payments to a car that we don-€™t have and about to make another. Yet Jeep won-€™t reimburse us for the inconvenience. Truthfully she or I won-€™t ever be comfortable driving that vehicle again as we were extremely fortunate no one was hurt by shattered glass

- Dover, NH, USA

Purchase vehicle brand new from dealer; a whistling noise is audible from the front driver window. A rattling noise is audible from the sunroof. An error msg is visible on the infotainment screen requiring service. The front collision warning engaged driving on a sharp curve with no vehicle in view causing an unnecessary and dangerous break event. All issues, excluding the last reported to fca due to the amount of times new vehicle has been out of commission (30+ days) when purchased brand new.

- Owings Mills, MD, USA

I stopped on a slight forward facing hill, put the car into P for park so it was stationary, and turned it off. I got out, and walked around the car to open the back passenger side door to let my son out. Then after about 1 minute of being parked correctly, the car started rolling forward down the hill on its own (note that the wheels were turning so the car was not sliding). Luckily I got my son out, and then the car stopped on its own after about 30 yards (unclear if it stopped as the brakes engaged again or the hill was sot enough that it stopped on its own). This has happened twice now. Once seemed like an aberration, but twice is very scary. And the second time happened in front of a camera so we have the video available at this link - https://www.dropbox.com/S/clqgwlm6vc9jeg2/Jeep%20roll%201.11.21%201130pm%20mst.MP4?dl=0

- Steamboat Springs, CO, USA