Sunroof randomly exploded while driving down the road with no other vehicles or objects nearby

- Silver Springs, NV, USA

My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to. This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles, also my locks don-??t want to lock my driver door I have to push it lock.

- Waterford , MI, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" This vehicle as well as thousands of other Jeep, Wagoneer, Ram and Dodge vehicles with the UConnect 5 system has a glitch which causes the navigation to reboot. Forums show this is happening in many vehicles to many owners. How was your safety or the safety of others put at risk? When the system restarts, it changes screens unexpectedly which causes the drivers eyes to be drawn to the screen. The driver also has to take their eyes off the road to push a button to get the navigation off the screen. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer's only offer was to 'factory reset' the system, however that only fixed the issue for a day or so. Then it reverts back to 'TomTom Loading...'. The native Navigation system installed in this system is TomTom. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have made many attempts to contact the manufacturer and dealer to get this repaired over the last year only to be told that a fix has not been identified. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Other than the message of 'TomTom Loading...', no there have been no other messages.

- Deerfield, IL, USA

Leather Instrument Panel (IP) Cover Delaminating. Older models appear to have a service notice but the newer models do not.

- Concord , NC, USA

I-??ve had this recall for a while now. Got the notification soon after I purchased vehicle in 2-2022 and manufacture still hasn-??t resolved this issue.

- Buckatunna, MS, USA

On May 12, 2023 when driving through Albuquerque, NM on I-40 our panoramic sunroof exploded. As best we could tell, nothing hit it and there we no pressures changes as we were on the west side of Albuquerque headed west. Fortunately we did not have it open so no glass got in the car. We called our insurance after we stopped to buy plastic bags and tape to cover the damaged sunroof. Once we got to our destination we called the local dealership and they said they couldn't get us in for 2 weeks. It would have been nice if they said we'll get you worked in to at least cover it to keep rain from getting in. It's now been over a week and the glass is still back ordered and we have not ETA on getting it in. Frustrating that Jeep isn't able to quickly repair what I would call a safety item.

- Yukon, OK, USA

I have a panoramic sunroof and while driving down the road the rear panel of the sunroof exploded outward. Sounded like a gunshot.

- Maynard, AR, USA

Driving on I70 West near Idaho Springs, CO and the rear panel on the panoramic sunroof exploded upwards. No debris hit, it just exploded upwards.

- Denver , CO, USA

The Recall z50/ 22V544 has been outstanding for the tailamp since August 2022 and still has no remedy.

- Ypsilanti, MI, USA

Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue

- St Paul Mn, MN, USA

This is the second time the power steering and other lane assist devices have gone out in my car. It is completely undrivable and Jeep advised last time they didn-€™t have a fix.

- Oologah , OK, USA

I was putting my 4 month old baby into the back seat. Simultaneously my mother was trying to open the back hatch to put bags in. As I shut the back door where my son was, my mom somehow ended up locking the car while trying to open the hatch. I was completely unaware that my key was even in the car. We tried unlocking every single door but nothing was working. I opened my app to unlock it that way and it said "Activation of service in progress. We're configuring your vehicle. Please try again later" and would not let me purchase or click anything.  I recognize it is my error for not re-subscribing to Jeep Mopar services but I do not believe any car should ever lock if there is a key inside of it. On top of this, I tried calling Jeep for assistance. I still have my trials active for assistance and security. The first woman I spoke to told me I had to accept a text message first. As I waited for this to come through, panicking about my son inside, I told her the situation and she said she cannot help, only send someone out there to assist. I found this to be another safety failure on Jeep's part as I was clearly calling from the number on my account, where they were sending a code to verify - I just needed someone to unlock my car remotely OR allow me to purchase Mopar quickly to get back into my app. None of these were options given to me. The woman on the phone said she had to transfer me to someone else. We waited and waited and no one ever came on the phone. It was clear we were disconnected. I called the number again and this time a man answered. When I explained the situation he said, very rudely, that it was a 911 situation, not a Jeep situation.   We called 911 and rescue vehicles did arrive but it took a very long time.  It would have been 10x faster to have help from Jeep in that situation and get my car unlocked remotely or been allowed to active mopar for quicker access. I would have been able to open the door to my 4 month old child a lot quicker. 

- Baldwinsville, NY, USA

Vehicle had soaked and saturated drivers side carpeting and padding underneith. It was leaking when the Air Conditioniing was near the middle of the console (about half way inbetween the gas pedal and edge of seat) When taken to the dealer it was stated that there was no AC drain hose installed on assembly. After seeing where they installed it, it was very clear nothing was there on assembly. Drivers side fllor completely soaked through and no considration for damage to rugs and moisture.

- Wilton, CT, USA

My Jeep Grand Cherokee L (long model with 3rd row seating) has a panoramic sunroof. Today while driving on the highway, the panoramic sunroof exploded right in the center of each section. It has two sections which overlap when fully open. There were no warning signs, lamps, or cracks prior to this. The glass shattered and flew behind us and all over the inner sunshade. It was extremely scary and dangerous! My son was in the back seat and would-€™ve been hit with broken glass had the sunshade been open. I haven-€™t filed any claims with Jeep or my insurance co yet. Please help!

- New Carlisle, OH, USA

The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn-€™t a safety concern.They have ordered new engine mounts for vehicle, but they don-€™t have an ETA on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call -€œcorporate-€.

- Saint Johns, FL, USA

Backstory: This vehicle has had electrical issues since the day after signing the lease. The second day of driving the vehicle would not start and flashed all the sorts of engine failures. The dealership could not find anything wrong with it after two weeks and deemed it "repaired." Then, 2 days later the vehicle would not start again and flashed all sorts of of engine and system failures. After 4 months of going through FCA's process for the Lemon Law buyback, FCA presented a buyout offer that was inadequate and contained numerous release clauses we were not comfortable agreeing to. We choose to seek Mass Lemon Law State Arbitration as our right to ensure we achieved a fair outcome. FCA pulled our replacement vehicle and in essence forced us to drive to take back and drive the vehicle after it was again "repaired" this time by replacing a battery. The dealership that repaired the vehicle drove it for a week before we were comfortable taking it back. Incident: A month later, while driving the vehicle on a busy main road (at approx. 15 MPH), the vehicle started to alert that various systems were disable and the transmission started to shift violently and the engine reved. The ABS, airbags, lane departure, powering steering, and other systems said they were disabled and that the transmission was disabled. Fortunately, there was a parking lot on the right, I was able to turn into the lot, and attempt to find a safe place to stop. The parking lot was busy and before I was able to pull into a parking space, the car shut off and would not turn on. The hazard lights would not function, and the vehicle was blocking traffic and multiple parked cars. The car would occasionally start and stay on for 10 to 30 seconds at a time, but either the parking brake was locked or the transmission shifted violently as I pressed the gas pedal. After 20 minutes, I managed to limp the car to a safe spot and await a tow. The vehicle is at the dealership. There is also video.

- Wilmington, MA, USA

New vehicle purchase. Uconnect Media Screen has failed and dealer and Jeep states it is unavailable to be repaired. Vehicle Handsfree Text, vehicles Back up Camera, Vehicles Mirror Dimmers and other key safety features are not available.

- Rochester, IN, USA

Driving on a highway when I got multiole error messages on my dash informing me that my power steering was unavailable, blind spot was unavailable, AEB was unavailable, ACC was unavailable, as well as active lane management was unavailable- and to service these immediately. My dash continued to beep and filter through these error messages for the remainder of my drive. During this, none of these features were working- as well as my power steering not working. This is the second time this has happened. Both times at highway speeds. Appointment has been made at dealership to have it looked at.

- Monmouth, OR, USA

I purchased this car on 1/12/2022. It immediately began to have issues, first a coolant leak and then a check engine light. I have been told the check engine light is related to RFH codes for passive entry and Chrysler cannot provide a a date for the software update. I am forced to forced to drive a brand new vehicle with a check engine light on, not knowing if it-€™s safe. I feel this is unacceptable, I see many stories of the same vehicle just shutting down while driving.

- Toms River, NJ, USA

The vehicle has Uconnect system with Bluetooth, WiFi, Apple Car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) ALWAYS at maximum. An incoming call literally blows you to the back seat with its volume. I have set it, saved it, set it again, saved it again-€¦.to no avail. At one point I was on a crowded interstate surrounded by traffic and the call nearly caused a crash. I have also researched this issue online, and I see hundreds upon hundreds of posts with the EXACT SAME COMPLAINT. And, before you can ask the question: YES I have tried ALL of those solutions, and absolutely none of them work. All of the online posts concern different Chrysler/jeep/Dodge vehicles with Uconnect systems. They all exhibit this issue. This one failure alone is enough to make the vehicle too dangerous for the road. It is so dangerous, that I am also filing a complaint with the NHTSA. From the online posts and my conversations with a local dealer, it is apparent that this is something Chrysler/Jeep has no interest in fixing. Perhaps a formal intervention from a regulatory agency is what-€™s required. It seems to affect many different models, so this Jeep is not an isolated incident.

- Lakeland, FL, USA