The electrical system of this vehicle is causing several issues putting the safety of me, my passengers and drivers around me at risk. Starting at 6,300 miles the vehicle had a temporary loss of power steering. After parking for a day the power steering returned, leading me to believe it was caused by an electrical/software code issue. There was a safety recall for the battery pack starting on fire while parked, driving or charging. No fix was available for quite a while and I could not charge the car or park in the garage. Shortly after having the computer updated to stop it from spontaneously catching fire I have been getting a warning light saying to maintenance the hybrid system, and is accompanied with a momentary loss of propulsion. This happens without warning every 150 miles or so. The dealership said it had a -??digital crash-?? code and was not able to reproduce, but I have video evidence of the warning lamp coming on and then clearing itself. There is now a safety recall issued for this exact problem with no fix available at this time. There are no warning lamps in advance of these issues occurring, only concurrent to the issue happening. I do not feel safe driving this vehicle. Past experience tells me I could lose propulsion and/or steering at any time. I need to drive to work, it is unrealistic to not drive my vehicle until a resolution is found for the current round of safety recalls. I am afraid this vehicle is going to kill someone.

- Washington, IL, USA

While driving 65-70mph on the Interstate, my car seemed to have lost power. When I looked at the dash, a red wrench was displayed with a message to have the hybrid electrical system serviced. I pressed down on the accelerator, nothing happened. I immediately started to move into the right lanes since traffic was moving fast. I didn-??t want to get hit or cause an accident. By the time I coasted into the far right lane my car seemed to have recovered and reacted appropriately when I pressed on the accelerator. Since this incident, the red wrench and message have flashed on my dashboard at least five more times, but thank goodness I haven-??t lost power again. I am taking it into the dealer for inspection. It has not been inspected by anyone yet, but I am afraid to drive it.

- Redding, CA, USA

The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by FCA/Stellantis through NHTSA Recall 25V576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the NCDS arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was -??resolved, -?? even though I had rejected the arbitrator-??s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under NCDS Rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.

- Sachin Ahuja, IL, USA

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling in a parking lot, the contact attempted to accelerate, but the vehicle failed to accelerate. The contact was unable to move the gear shifter, and the vehicle could not be turned off. The Service Hybrid System and the Battery Failure warning lights were illuminated. The failure lasted for 45 minutes to an hour before the vehicle started functioning properly, and the warning lights were no longer illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The failure occurred a second time and lasted for a shorter while. The Service Hybrid System warning light illuminated intermittently. The vehicle was returned to the dealer, who was unable to determine the cause of the failure. While at the deal, it became known that the VIN was included in NHTSA Campaign Number: 25V576000 (Electrical System); however, there was no part available for the recall repair. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 20,900.

- Randolph, NJ, USA

Loss power to drive the vehicle while in motion Unable to steer vehicle during motion Vehicle slammed into park automatically Unable to restart vehicle for several minutes Vehicle warning to service hybrid system

- Sterling, NY, USA

Issue Summary: My vehicle repeatedly shuts off electric mode after displaying a warning message: -??Service Hybrid Electrical Vehicle System-?? followed by -??Electric Mode Temporarily Unavailable.-?? Also, sometimes there is a jerking/short loss of power while the engine cuts on that is not smooth Service History: The vehicle has been in the shop multiple times for this issue. On March 10, 2025 and August 18, 2025, I brought it to Butler Jeep in Beaufort, SC. The dealership identified Star Case [XXX] (dated August 2024). However, as of September 2025, no fix has been provided by the manufacturer. A later revision (Rev C, dated January 2025) to the same star case was also reviewed, but the problem persists with no resolution. Additional Observations: When this error occurs, both my defroster and heater stop working. This creates a safety hazard, as I may not be able to properly defog or defrost the windshield. Concern: The manufacturer is not addressing this issue in a timely manner, despite multiple service visits and documented technical service cases. The recurring failure impacts both the safety and intended functionality of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Charleston, SC, USA

On September 11, 2025 the car was in electric mode. Upon turning on the air it gave a message that electric mode was unavailable for Cooling or Heating. It also made knocking sounds like something was loose. It is still giving the error as of September 16, 2025 and I can't drive in electric mode with the AC or defroster on. Does not matter what speed or if the car is parked, it gives the same error.

- Charleston, SC, USA

We've had the red lightening bolt with wrench warning light go off a dozen times since April 2025. 1st time we were setting in traffic after 100+ mile drive down the interstate.i It sounded like the transmission had dropped into part. My wife thought the car behind us had ran into us. I have had it to the dealer many times about this. They tell me the can't duplicate the red warning light going off so there's nothing they can do. I know I'm not the only one. I see post after post on forums about this problem. Hopefully the new recall will take care of the red lightening bolt (Electronic Throttle Control system) warning light.it happening more often since the 1st. It just went off today 9/15/25. Was going slow and didn't loss of power but other times when running down Hwy you definitely notice loss of power.

- Waterloo, IA, USA

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed on an incline, the vehicle inadvertently lost motive power in the middle of the roadway. The contact was unable to pull over to the shoulder of the roadway, but the vehicle was able to be immediately restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure occurred a second time weeks later. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to conclusively provide a diagnostic result, but tentatively related the failure to a software error within the hybrid control processor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V576000 (Electrical System). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 26,000.

- Birmingham, AL, USA

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V576000(Electrical System). An unknown dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact stated that while driving at various speeds occasionally, the vehicle lost motive power for several seconds before resuming normal functionality. Additionally, the message -??Service Hybrid System-?? remained illuminated until the vehicle was turned off. The vehicle was not repaired. The failure mileage was approximately 12,000.

- Rancho Cucamonga, CA, USA

This vehicle has had multiple recalls. Anytime that I call in to get serviced. I receive one of these responses from their service department: they can-??t replicate the issue, if the lights that came on are no longer on they cannot tell what the problem was, or they fixed it. I-??ve had multiple calls and service request with the dealership as well with Stalantas and Chrysler capital. I have pictures of different lights that go off in the dashboard whether it-??s the hybrid service whether it-??s engine hot, whether it-??s the driver assist not working, -??vehicle ready to drive-??while it-??s been driving a while, other issues that I-??ve had regarding the components in the vehicle the AC and heat not working properly where you can have it on heat and it doesn-??t heat anything or you can have it on AC and it doesn-??t cool anything. And then it fixes itself and it starts to work again a few days later. The center screen goes blank sometimes. The radio button on and off sometimes it does not turn on. Sometimes when in reverse the safety system will go off and abruptlystop the car when there is nothing behind it. Currently the vehicle is at the local dealership department in their service department because of a blown gasket, also a known recall per previous research. The only department to inspect the vehicle is JT-??s service department local Jeep Dodge ram dealership have placed numerous calls to manufacture, trying to get them to buy back vehicle.

- Irmo, SC, USA

On September 10th, 2025, at approximately 7:45am, I was driving my 2022 Jeep Grand Cherokee 4xe at 57 mph on the freeway during heavy traffic. The -??Service Hybrid Electrical System-?? warning appeared, and the vehicle immediately stalled and forced itself into emergency park while in motion. This sudden failure created a severe safety hazard for myself and surrounding drivers. I experienced an anxiety attack from the incident and had to call my husband for help. This is not the first time the vehicle has stalled, but it is the most dangerous occurrence to date. This vehicle is unsafe and poses a life-threatening risk on public roads.

- Salem, OH, USA

Was driving with the kids in the car, all of our safety was put at risk when the warning lamp came on and then the gear shift system malfunctioned. It said service hybrid system then went away. This is the third time this has happened. I had to pull over and got honked at by cars that had to stop to avoid hitting us. The problem has been confirmed by today's announcement over the impending recall for this exact issue. The component has not been inspected, I am scared to drive it to the dealer.

- La, CA, USA

I leased a 2022 Jeep Grand Cherokee 4xe. The main failure involves the hybrid electrical system, which repeatedly malfunctions. The most serious issue is that the vehicle will suddenly stall while driving, without warning, leaving me and my children stranded in the middle of traffic. This creates an extreme safety risk, as it has happened in intersections and nearly caused accidents with other vehicles, including a semi-truck. The problem has been reproduced and confirmed multiple times by the dealership. Despite numerous service visits, no permanent fix has been provided. FCA/Stellantis representatives have acknowledged there is not yet a repair for this ongoing defect. The vehicle has also failed to charge on several occasions, displaying -??Service Charging System-?? and -??Service Hybrid Electrical System-?? warnings. I have documentation, work orders, and photos/videos of these repeated issues. The dealer and manufacturer have been unable to repair the vehicle within a reasonable time. Warning messages such as -??Service Hybrid Electrical System-?? first appeared within months of leasing the vehicle, and they continue to reappear unpredictably. Because of these defects, my safety and the safety of my three young children have been placed at significant risk every time the vehicle stalls or refuses to charge.

- Salem, OH, USA

On April 12th my husband and I were driving our Jeep after it had a recall and update to fix the recall of a battery issue on all 4xE models. We were doing 45 mph down the road and it threw an error code that said -??Service Hybrid Electric Vehicle System-??, -??Service Emergency Braking System-?? the Jeep then shut off and said for us to push the brake and press start for us to turn the car on in the middle of the road. We were able to safely get off the road, when we came to a stop the car put itself into park automatically. We had to start it a couple of times to make sure it was ok to turn around and drive home. It was then towed to the dealership. They told us they could see the issue logged in the system but they could not replicate the same issue after driving it. They told us that we had to come and pick up the Jeep and I told them how unsafe that made me feel for us and everyone on the road. They told us there-??s nothing they could do for us. We got the car back and another issue arose where are Passive Entry Switch became corroded and our car kept unlocking itself throughout the night. The day we got it back from them we were driving it and we got the same -??Service Hybrid Electric Vehicle System-?? again. So I brought our Jeep back again and they told me in the service department they-??ve been working with the engineers at Jeep and they are waiting for an update to fix it and it-??s one of four in the area with this issue and Jeep is fully aware of the severity of the issue. They also told me they would be holding on to our car until it-??s fixed. I was called by the head of the service department at that dealership and was told they need their loaner car back and they got word they-??ll maybe have a fix for our car in November. They knowingly gave us our completely unsafe Jeep back and told us to try for Lemon Law - with all parties knowing the severity of the security and lives put at risk on the road. We have gotten this error code many times and are told there is no fix

- Middletown, DE, USA

I-??ve got a 2022 Jeep Grand Cherokee 4xe with about 55,000 miles on it. Earlier this year (2025) I started getting a dashboard warning - a red wrench icon with a lightning bolt with a message -??service hybrid electric vehicle system-??. The message would appear for about five seconds then disappear. Nothing showed up in the notices under Vehicle -?? System and there were no problems operating the vehicle. It is a plug-in hybrid. I continued to charge the vehicle at my home 40-amp charger. The first few times it happened I ignored it. After a third message I started worrying and contacted the dealership. \\\\n\\\\nI brought the Vehicle in for service on Tuesday July 22. The dealer diagnosed a digital crash code B273C-00. They recommended a repair as described in TSB is 08-116-25 REV. A for the Wrangler 4xe, saying the Wrangler and Grand Cherokee have identical systems, however, the repair is covered under warranty only for the Wrangler. I approved the repair and paid about $600. I've asked Jeep (via the Jeep Cares service, case 93915325) to consider covering the repair and refunding me. \\\\n\\\\nSince getting the car back 2 weeks ago I've put on about 1,200 miles and the message has not recurred. I won't be persuaded the problem is fixed until after about 6 months of driving. \\\\n\\\\nOther owners who have had digital crash messages on the Jeep Cherokee have experienced loss of power, systems failure and similar problems and advised me to report my incident, so I have in case it will help improve the safety of the vehicle.

- Athens, GA, USA

The entire Jeep failed. Every light, warning, service, etc came up when cranking, and then it went dead. Now, it will not crank at all. Additionally, the trunk will not open and no power pops up on dashboard or display. This is put my family at risk due to the vehicle being parked next to my home with a possible shortage. No one has confirmed or checked, due to it being a Saturday. No warning was given prior.

- Chatsworth, GA, USA

Check engine light came on. Took my jeep in and was told it was a software issue and not safe to drive. Chrysler will not let the service department release me my car until it is updated and fixed, which has no time line currently

- Boone, IA, USA

While driving, the vehicle suddenly shuts down without any prior warning. When this happens, I lose steering and braking capabilities until the vehicle comes to a complete stop. The vehicle must then be towed to the service center, where they reset the fault codes in the computer system and return the vehicle to me. There are two recurring diagnostic trouble codes associated with this issue: Digital Crash Input HCP Code The manufacturer and dealership have stated they have no solution for this defect and have advised me to continue driving the vehicle despite the unresolved safety problem. This defect is extremely dangerous -?" I have been in several situations where I was nearly involved in an accident when the vehicle shut down during motion.

- Davie, FL, USA

The hybrid battery had the potential to catch fire and it was recalled for a software update, the 95b update. After this software update was completed, the vehicle would completely shut down, regardless of being parked or while driving. The dealership deemed the vehicle "unsafe to drive" and has provided a loaner until they can correct the problem. In addition to this, the front suspension has been worked on many times, approximately 5-6 times to remedy a clinking noise when turning at full turn. Currently, they have not been able to remedy this problem. The manufacturer has refused to do a buy back on the vehicle, yet also refuses to give the vehicle back due to, in their words; "It is unsafe to drive".

- Tinley Park , IL, USA