10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 806 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Timing cover leak, replaced by dealer once covered under warranty. Few months later same leak occurred in the same park after dealer replacement. Back to the dealer to have checked, dealer found that the head gasket during manufacture/casting has defect causing the head gasket to protrude into the mounting surface for the timing cover gasket/seal causing improper seal and securement. Dealer got Jeep engineers involved and found it was during manufacture and assembly/casting process. New head gasket being replaced and installed inspection of all mounting surfaces on cylinders valves and pistons for additional damage, and replacing timing cover gasket again. This caused loss of engine oil over time even after dealer fix and replacement the first time, this could cause drivers to not know they are low on engine oil causing potential catastrophic engine damage or failure/seizing during normal operating conditions. This is a common failure in the Jeep 4xe of timing cover seal issues and leaks.
- Salem, OR, USA
I was driving home from work and all of a sudden I am pushing the gas pedal down but unable to go faster. I lost complete power. The car was in gas mode at the time of incident. I could not start the car or move the dial from park, neutral, etc... I had to get out of the car lock it, get back in and I was able to start and go straight to the dealership.
- Surprise, AZ, USA
Three times in two days, the engine propulsion system malfunctioned. On two occassions I could not increase my initial speed above approximately 30 mph. On another instance, I had been driving above 30 mph, came to a stop, and could not resume speed above approximately 30 mph
- Cape Girardeau, MO, USA
The car will cut off and loose power due to the battery issue It has been in the shop 5 or 6 times for this issue and some of the stays were over 30 days at a time They said they have no fix for the repair needed not to drive it but no one can make payments on a car and not drive it for months waiting on a repair. They refused to buy the car back or replace it with a new one.
- Randleman, NC, USA
The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by FCA/Stellantis through NHTSA Recall 25V576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the NCDS arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was -??resolved, -?? even though I had rejected the arbitrator-??s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under NCDS Rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.
- Sachin Ahuja, IL, USA
Loss power to drive the vehicle while in motion Unable to steer vehicle during motion Vehicle slammed into park automatically Unable to restart vehicle for several minutes Vehicle warning to service hybrid system
- Sterling, NY, USA
Defroster and heat rarely work. On multiple occasions, the heater does not work and just blows cold air. It is not reliable to defrost the windows and blow hot air. Tested on August, 29th, September 5th, September 6th, September 10, September
- Charleston, SC, USA
I am writing because I am beyond frustrated with the treatment I-??ve received from Gwinnett Chrysler Dodge Jeep Ram (5054 U.S. 78, Stone Mountain, GA 30087 ). I have been a long-?'time Jeep customer, and I cannot believe everything that has been going on. This situation has become untenable, and I demand a resolution immediately. Back in May, I brought my Jeep in to have a hybrid electrical vehicle system issue addressed, and I paid for that service in full. In July, the same warning light came back on. When I returned the vehicle to the dealership, they first tried to shift blame-?"saying perhaps the previous service provider messed something up. Then they told me my engine needed to be replaced. When I reminded them that they were the last ones to work on the car, the tone changed. My vehicle is only a little over two years old-?"how is an engine replacement justified? They quoted me $14,000 to make this repair. I contacted Jeep Customer Care. Their inspection quoted $18,000, but with warranty coverage I was told I would owe $5,500. Even then, they tried to force me to take out a loan. Reluctantly, I paid the $5,500, as I rely on my vehicle for work and to transport my daughter to and from school. I was required to pay $4,000 upfront before any work would begin, and the engine was ordered. Over a month passed, with several promised completion dates (August 27, 28, 29) that came and went without completion. I flew in on August 29 expecting to pick up my vehicle, only to be told it was not ready because the new engine had been mistakenly sent back instead of the old one. This error is incomprehensible and has severely damaged my trust in the dealership. As of September, I was informed that my Jeep would be completed by September 9. That deadline has passed, and my vehicle remains unfinished. I have incurred additional expenses for flights and Uber/Lyft rides due to the dealership's missed deadlines and miscommunication. Not once was I offered a loaner vehicle, nor did
- Stone Mountain, GA, USA
We've had the red lightening bolt with wrench warning light go off a dozen times since April 2025. 1st time we were setting in traffic after 100+ mile drive down the interstate.i It sounded like the transmission had dropped into part. My wife thought the car behind us had ran into us. I have had it to the dealer many times about this. They tell me the can't duplicate the red warning light going off so there's nothing they can do. I know I'm not the only one. I see post after post on forums about this problem. Hopefully the new recall will take care of the red lightening bolt (Electronic Throttle Control system) warning light.it happening more often since the 1st. It just went off today 9/15/25. Was going slow and didn't loss of power but other times when running down Hwy you definitely notice loss of power.
- Waterloo, IA, USA
I am submitting a safety complaint regarding my 2022 Jeep Grand Cherokee 4xe, which experienced a serious mechanical failure on [XXX], at approximately [XXX] CDT in Detroit Lakes, MN. While exiting a ZIPS Car Wash at low speed, my vehicle experienced a sudden and complete loss of power and/or propulsion. I believe the engine shut down without warning, and the vehicle would not respond to throttle input or move forward. I attempted to restart the vehicle, but it remained unresponsive for several seconds. During this time, another vehicle behind me was unable to stop in time and rear-ended my Jeep, causing damage to the rear of the vehicle and my vehicle. This incident appears consistent with two known recalls affecting this model: -?? NHTSA Recall 25V576 (September 2025) -?" Hybrid control software defect causing unexpected engine shutdown and loss of propulsion -?? NHTSA Recall 23V503 (June 2023) -?" Engine shutdown and loss of drive power due to internal control module failure Required info: -?? Component/System Failed: Engine and/or propulsion system. Yes, the vehicle is available for inspection upon request. -?? Safety Risk: The sudden loss of propulsion left me stalled when exiting the car wash with no ability to move, directly leading to a rear-end collision. My safety and the safety of the driver behind me were put at risk due to the unexpected failure. -?? Reproduction of Problem: The issue has not yet been reproduced or confirmed by a dealer or independent service center, but it aligns with known recall conditions. -?? Inspection Status: The vehicle has not yet been inspected by Jeep or insurance representatives, but I am initiating claims and service requests immediately. A police officer was present but it was on private property and no report was created. I have the officers card and number for follow up as needed. -?? Warning Lamps or Symptoms: Unknown INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fargo, ND, USA
This vehicle has had multiple recalls. Anytime that I call in to get serviced. I receive one of these responses from their service department: they can-??t replicate the issue, if the lights that came on are no longer on they cannot tell what the problem was, or they fixed it. I-??ve had multiple calls and service request with the dealership as well with Stalantas and Chrysler capital. I have pictures of different lights that go off in the dashboard whether it-??s the hybrid service whether it-??s engine hot, whether it-??s the driver assist not working, -??vehicle ready to drive-??while it-??s been driving a while, other issues that I-??ve had regarding the components in the vehicle the AC and heat not working properly where you can have it on heat and it doesn-??t heat anything or you can have it on AC and it doesn-??t cool anything. And then it fixes itself and it starts to work again a few days later. The center screen goes blank sometimes. The radio button on and off sometimes it does not turn on. Sometimes when in reverse the safety system will go off and abruptlystop the car when there is nothing behind it. Currently the vehicle is at the local dealership department in their service department because of a blown gasket, also a known recall per previous research. The only department to inspect the vehicle is JT-??s service department local Jeep Dodge ram dealership have placed numerous calls to manufacture, trying to get them to buy back vehicle.
- Irmo, SC, USA
On September 10th, 2025, at approximately 7:45am, I was driving my 2022 Jeep Grand Cherokee 4xe at 57 mph on the freeway during heavy traffic. The -??Service Hybrid Electrical System-?? warning appeared, and the vehicle immediately stalled and forced itself into emergency park while in motion. This sudden failure created a severe safety hazard for myself and surrounding drivers. I experienced an anxiety attack from the incident and had to call my husband for help. This is not the first time the vehicle has stalled, but it is the most dangerous occurrence to date. This vehicle is unsafe and poses a life-threatening risk on public roads.
- Salem, OH, USA
Was driving with the kids in the car, all of our safety was put at risk when the warning lamp came on and then the gear shift system malfunctioned. It said service hybrid system then went away. This is the third time this has happened. I had to pull over and got honked at by cars that had to stop to avoid hitting us. The problem has been confirmed by today's announcement over the impending recall for this exact issue. The component has not been inspected, I am scared to drive it to the dealer.
- La, CA, USA
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH around a roundabout, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. Several unknown warning lights illuminated with an abnormal beeping sound coming from the vehicle. The contact was able to coast to the side of the road. The contact waited for a while and was able to restart the vehicle. The vehicle was taken to the dealer, and the contact was informed that an air bag sensor might have caused the failure. An unknown part was replaced. The contact stated that the message "Service Hybrid Electric System" was continuously displayed on the instrument panel. The vehicle was taken back to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The dealer escalated the failure and contacted the engineering departing at the manufacturer. The manufacturer was made aware of the failure and filed a claim. The failure mileage was approximately 25,000.
- Mount Holly, NC, USA
I leased a 2022 Jeep Grand Cherokee 4xe. The main failure involves the hybrid electrical system, which repeatedly malfunctions. The most serious issue is that the vehicle will suddenly stall while driving, without warning, leaving me and my children stranded in the middle of traffic. This creates an extreme safety risk, as it has happened in intersections and nearly caused accidents with other vehicles, including a semi-truck. The problem has been reproduced and confirmed multiple times by the dealership. Despite numerous service visits, no permanent fix has been provided. FCA/Stellantis representatives have acknowledged there is not yet a repair for this ongoing defect. The vehicle has also failed to charge on several occasions, displaying -??Service Charging System-?? and -??Service Hybrid Electrical System-?? warnings. I have documentation, work orders, and photos/videos of these repeated issues. The dealer and manufacturer have been unable to repair the vehicle within a reasonable time. Warning messages such as -??Service Hybrid Electrical System-?? first appeared within months of leasing the vehicle, and they continue to reappear unpredictably. Because of these defects, my safety and the safety of my three young children have been placed at significant risk every time the vehicle stalls or refuses to charge.
- Salem, OH, USA
While driving, the vehicle suddenly shuts down without any prior warning. When this happens, I lose steering and braking capabilities until the vehicle comes to a complete stop. The vehicle must then be towed to the service center, where they reset the fault codes in the computer system and return the vehicle to me. There are two recurring diagnostic trouble codes associated with this issue: Digital Crash Input HCP Code The manufacturer and dealership have stated they have no solution for this defect and have advised me to continue driving the vehicle despite the unresolved safety problem. This defect is extremely dangerous -?" I have been in several situations where I was nearly involved in an accident when the vehicle shut down during motion.
- Davie, FL, USA
Total loss of power while driving I got a red wrench hybrid system warning light when driving at 45 MPH. The 2022 Jeep Grand Cherokee 4XE lost all power and a warning that told me to pull over when it was safe. The total loss of power almost cause an accident. I waiting a few minutes and the vehicle started up and I drove home. I am reluctant to drive the vehicle.
- Ocala, FL, USA
While driving the vehicle, several warning lights activated, the first being automatic emergency braking is disabled. The second warning light advised me to not turn the car off until I got to my destination. It further advised that I would not be able to shift gears. The vehicle began to slow down on its own until it came to a complete stop. I was in the middle of an intersection when this happened. The dashboard was displaying a message saying press brake and push button to start car. Nothing happened when I did that. I could not shift gears or get the vehicle to move at all. Even though, I was getting the message to push the button to start the vehicle, I believe the vehicle was actually on. I was stuck near the intersection for one hour with a tow truck on the way when I was finally able to turn the e vehicle off. When it turned back on, the check engine light was on and the vehicle was able to drive. It has now happened three times.
- Grayslake, IL, USA
The red wrench light keeps coming on, Hybrid system needs repair. It looses power for a short period of time, every time has been on the freeway. It makes a hugh crunch noise(transmission) and slams into gear. It is available for inspection, currently at dealership, it has been there for last week. This problem has been persistent, its been in many times for this issue. Chrysler told me they do not have a fix. It is all over the chat forums. We do not feel safe driving this car because it looses power temporarily and on the freeway. Many others are having problems with it stopping from a loss of power. It has been inspected by the dealership and in for repairs many times. This vehicle has been in the dealership on a regular basis since it was new. It has always had a power train issue, clunky and loss of power. Now it is worse and they don't have a repair. It has also had engine lights coming on and off. Had issue with having to put it in park turn off and turn back on to get it in gear. The loss of power on the freeway is the persistent issue right now. These cars need pulled off the roads until they are fixed!
- Edmonds, WA, USA
- Ann Arbor, MI, USA