10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Earlier this spring, when we started our 2022 Jeep Grand Cherokee, the language had changed itself to Italian, the units were metric, the -??Forward Collision-?? off icon was stuck on the dashboard. Also the paddle shifters did not work. In May, 2025, we paid $204.41 to Gary Mathews Motors in Clarksville, TN to -??diagnose-?? and -??fix-?? the issue. Fast forward to this month, and the issue happened again! They didn-??t -??fix-?? anything. See forum where HUNDREDS of other owners are experiencing the same exact issues: [XXX] Also see Star bulletin regarding this issue: [XXX] From what I can see in the forums, there is no permanent fix for this issue. Despite this, Jeep/Stellantis keeps charging customers to -??diagnose-?? and -??fix-?? the issue which is a scam/fraud since they know there is no permanent fix. I have reached out to Jeep, and been promised follow-up from one of their specialists that never comes. I have all transcripts and promised timelines to expect follow up that never happen. I will attach photos where they admit they haven-??t met the timeline for follow up that was communicated, and as of now, despite additional promises of communication/follow up I still have not heard from them. Having a forward collision system that does not function properly puts myself and others at risk. Also having a dash in units/language you do not understand is also a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Clarksville, TN, USA
Hello, I am reaching out to formally escalate an ongoing safety concern with my vehicle-??s reverse guidance system, which continues to malfunction despite multiple service visits. This issue directly affects my ability to safely operate the vehicle and creates a daily hazard while backing up. I have already taken my vehicle to the dealership multiple times, and each attempt has failed to resolve the problem long-term. I have also contacted Jeep Corporate and was assigned Case Number, which has since been escalated to a case manager. However, the issue remains unresolved, and I am no closer to a permanent fix. This problem is especially concerning given the recent Jeep recalls involving camera, rear-visibility, and electrical/software issues. The recurring malfunction in my reverse guidance system appears to be directly aligned with the types of failures documented in these recalls, further reinforcing that this is not an isolated defect. At this time, I am requesting the following: 1.Immediate review and escalation of my case. 2.A definitive corrective action plan to permanently repair the reverse guidance system. 3.Confirmation on whether my vehicle qualifies for any recall-related repairs, software updates, or component replacements related to rear-visibility systems. 4.If the issue cannot be corrected, I am requesting that Jeep explore goodwill options, including replacement or repurchase consideration, given the repeated failures and ongoing safety risk. I have been patient throughout this process, but the unresolved malfunction of a critical safety system is unacceptable. Please respond as soon as possible with next steps. Thank you, [XXX] [XXX] [XXXX@icloud.com] Vin [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Houston, TX, USA
On September 17th I was driving approximately 65-70MPH on the freeway when the dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. My vehicle lost forward momentum and I slowed at a very rapid pace. I pressed on the gas and the vehicle switched over to the gas system, regained power and I was able to drive without further incident that day. I feel like I could have crashed on the highway and gotten injured, or injured someone else! On October 11th I was driving in a restaurant parking lot, approximately 5 miles per hour and starting to idle when the vehicle dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. This time, the vehicle shifted itself to park suddenly and I received an alert to press the brake to turn the vehicle off. After several attempts, I was able to turn the car off and back on again. I have an appointment on October 17 for the issue to be looked at by the dealership. This is a 4xe with only 40k miles on it.
- Silsbee, TX, USA
My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The jeep is still not drivable at this time and is at the dealership.
- Newman Lake, WA, USA
Vehicle had complete system shut down while driving. Multiple warning lights came on and vehicle went completely dead. I could have been severely injured or killed if I had been on a highway or if other cars had been behind me.Jeep stated that it was an airbag sensor. Upon picking up from dealership (May 30) warning light came on stating "service vehicle electric hybrid system". Jeep states this is a software issue with no known fix and that engineering has been notified of problem. Since that time the air conditioning stopped working and warning light continues to come on. Vehicle has been left at dealership as not confident in safety of vehicle.
- Mount Holly, NC, USA
The entire Jeep failed. Every light, warning, service, etc came up when cranking, and then it went dead. Now, it will not crank at all. Additionally, the trunk will not open and no power pops up on dashboard or display. This is put my family at risk due to the vehicle being parked next to my home with a possible shortage. No one has confirmed or checked, due to it being a Saturday. No warning was given prior.
- Chatsworth, GA, USA
Check engine light came on. Took my jeep in and was told it was a software issue and not safe to drive. Chrysler will not let the service department release me my car until it is updated and fixed, which has no time line currently
- Boone, IA, USA
Car completely shut off while saying the electrical hybrid system needed to be serviced. Car turned back on and light was off. Check engine light going on and off as well. When going lower speeds the cars rpms rev all the way up, almost to the red, and while your pressing the gas doesn-??t move but then jerks and goes forward. Your head slams into the seat and it-??s extremely unsafe especially if you are in stop and go traffic. The car has been spitting and sputtering. Brought it to the dealership I just purchased it from, I-??ve only made one payment. They stated that Chrysler is aware of the problem but that there is no solution as of right now. Extremely unsafe to drive and do not feel safe with my daughter in the car with the car jerking forward and being delayed with the gas and rpms increasing.
- Stuyvesant, NY, USA
- I received a "service hybrid system" light while driving (it only appeared for a split second and went away) and I took it to the dealership for troubleshooting. The dealership found a stored code of B273C-00. They contacted their Jeep engineers who have not been forthcoming as to what the issue is, but said the vehicle is not safe to drive, so I am not allowed to have the vehicle back (the same dealership has a 2nd Grand Cherokee 4xe with the same issue). Both vehicles are currently at the dealership and should be available for inspection. From my online research it seems to be tied to the vehicle's crash sensor and high voltage cable harness. There are also numerous other owners in online forums discussing the same issue with their Jeeps (Grand Cherokees and Wranglers). -As Jeep engineers are not allowing myself or others to drive their vehicle with this code, they obviously consider it a safety issue. The scary thing to me is, that had I not happen to see that quick flash of the "service hybrid light" I would be driving this unsafe vehicle without knowing it, as it did not turn on the check engine light, so I had no idea there was a stored code until the dealer checked it out. That means there are probably thousands of folks driving around at risk without even know there is a safety issue. -This issue has apparently been going on for months, as the other Jeep at my dealership has there for months now.
- Conway, AR, USA
My car was showing a "service hybrid system" warning light in the months of April and May 2025 intermittantly along with a slight loss of power. I took it to the dealership and was told its a software issue but it's fine. Stellantis is aware of this issue but there is no fix. I brought it back a week later with the same concerns and reading the document the dealership gave me - the 95B recall fix apparently crashed communication modules with my ORC. I expressed safety concerns. The dealership once again cleared codes and told me it was safe to drive. One week later on May 8, 2025, I was driving home from work. Without warning, the car locked up and went limp in the middle of the road. I went from 35mph to 0mph without seconds. I luckily was not rear ended. The dealership opened up another case with STAR. I have since gotten rid of the car due to continuous recalls and issues. I did not feel safe in this car and I feared for myself as well as others on the road. I am only taking the time to report this because there is no fix, my dealership repeadily gave the car back to me (in the notes, it was to be returned to me on 5/12 with no fix), and others are having the same issue.
- Coatesville, PA, USA
The front passenger door is unable to be opened from the inside or the outside. The handle from the inside feels like it has no tension, like something snapped inside. Two local mechanics suggested taking to the dealer as this seems like a potential safety issue with no means of egress from the passenger side if needed. Dealer said they have never seen this problem and deem that a fix will be very difficult as they are unable to open the door to remove the interior panel. The only way to access the latch mechanism is to remove the exterior door panel, a major task. Two safety issues- impossible to exit door inside, what if this happens to another door and I am unable to escape my vehicle" Or unable to get my child from inside? And because the mechanism cannot be inspected, is the door safely locked, or will it open while driving" Contacted Chrysler and they are unwilling to cover repair since vehicle is at 39,000 miles and warranty ended at 36,000. Chrysler rep also said never seen this issue before. Should be covered as manufacturing defect and potential major safety issue.
- Jersey City, NJ, USA
we have reported to the dealer multiple instances of noises (crunching and low thuds) and 'thumping' felt through floor boards coming from what appears to be front passenger side. Dealer installed right from sway bar end link as well as subsequently perform NHTSA mandatory recall repairs on Front Upper Control Arm to Steering Knuckle Pinch Bolt. After each 'repair' the problem appears to be getting worse (additionally we had the experience of the 'Sway Bar Disconnect Unavailable' light coming on while driving on a paved surface without having depressed the Sway-Bar button). We brought the vehicle into the Dealer again and one of the Service Managers came for a ride and confirmed our complaints. After a day of looking the Dealer stated that they are going to replace parts previously installed as they may have been defective. Parts are on order but we are concerned for our safety in continuing to drive the vehicle, due not only the sounds we are hearing / feeling but after having researched complaints online (as there are many folks having similar experiences, it appears that Chrysler / Jeep still have more work to do on the safe operation of the vehicle. thank you
- Bozeman, MT, USA
Sunroof Exploded outward while driving on a smooth road. This percussion of an explosion would have caused serious problems had anyone been around me. The sound alone was damaging to my ears. The sunshade was closed and kept glass from raining down on me. No objects were able to fall on my vehicle nor were there any visible vehicles in front of me nor behind me.
- Amarillo, TX, USA
[XXX] I was backing out of a parking spot on the 4th floor of the parking garage at work when my car displayed an SOS on the radio monitor and then my Jeep Grand Cherokee shut off and would not restart. I then had to call parking for my job to redirect traffic because I was preventing other vehicles from exiting the garage because my vehicle was unable to restart and I had to have it towed back to the dealership in Waynesboro GA and pay $120 to have this done. i waited over an hour for a tow truck to come and it is still unclear why this keeps happening. I am afraid that the next time it happens I may loss my life. I also called the dealership and Jeep wave to see if there was a way to restart the Jeep but no one was able to assist with the request. The vehicle is really becoming a problem for me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Sardis, GA, USA
I took car to dealership on 3/8/24 for maintenance. After the maintenance was completed i picked up the car, paid, took the report and went home. In reviewing the report, I noticed an outstanding recall 10B pending. The service advisor never mentioned this to me, not did I receive notification from Jeep. I proceeded to call the dealer and they simply advised me to call Jeep because they did not have parts and did not know when they would be available. I called Jeep and opened a case. I expressed I had reviewed this vehicle had a stop sale issues as per the recall, yet no parts available. They mentioned parts would not be available until after the 2nd quarter of this year. I asked that my call be escalated. Today, 3/14/23, I finally received a call from an agent mentioning my request for buy-back was denied. I expressed that this was not a buy back, but a lemon, because this car has had 2 recalls already and it took them amount over 5 months to fix it. I mentioned this was a critical safety issued as stated by them on the recall notification as it says ": A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning." I drive my car with two small children and cannot afford to have a possible crash without warning. The agent told me he could put me on a recall list but it would be after the 2nd quarter that Jeep would start fixing these issues. The agent mentioned he could not see the reason why the buy back was denied. I asked for the call to be escalated to a supervisor. I am currently pending that call.
- Homestead, FL, USA
I am writing to express my deep concern regarding the safety risk highlighted in the open recall 24V-132. Upon reviewing the details provided, particularly the issue involving the damaged pinch bolt which may break and lead to a loss of clamp load between the UCA ball joint and the knuckle, I am gravely concerned about the potential consequences. As someone who prioritizes the safety of myself, my loved ones, and others on the road, it is distressing to contemplate the possible ramifications of such a failure. The prospect of the UCA separating from the knuckle and the wheel subsequently falling outboard poses a significant threat not only to the occupants of the vehicle but also to other road users. In particular, the thought of being in a situation where the safety of my three children, or anyone else for that matter, is compromised due to this issue is deeply unsettling. The absence of prior warning exacerbates the seriousness of the situation, as it leaves little room for proactive measures to mitigate the risk. Given these circumstances, I implore you to take immediate action to address this safety concern and ensure the prompt implementation of necessary repairs or replacements as outlined in the recall. The well-being of everyone involved is paramount, and it is crucial that swift and decisive steps are taken to minimize the likelihood of any potential accidents or injuries. I appreciate your attention to this matter and trust that you will prioritize the safety of all individuals affected by this recall.
- Clemmons, NC, USA
I have had water leaking into the vehicle from the sunroof, down the driver side B pillar and filling the battery compartment under the driver seat and leaving the carpeting wet. I discovered this in early 2023 only because i placed my hand on the floor behind the driver seat and felt it was wet. In April of 2023 the Jeep dealer cleaned the sunroof drains but it kept leaking. In October of 2023 I took it back again and they said the sunroof was damaged from the manufacturer and it had to be replaced. I dropped of the vehicle on 12/22/2023 so they could install a new sunroof and picked it up on 1/3/2024. I then dropped it off again on 1/10/2024 as it was still leaking. I picked it up again on 1/23/2024 and they said the new sunroof is also damaged and needs to be replaced. As of 2/16/2024 the part has not arrived and water still come into the vehicle, soaking the carpet under the driver seat and driver side passenger floor, there is a wire harness that comes from the B pillar and towards the driver seat that is also wet and the batter compartment fills with water. Also since October the auto stop start feature which used to activate during every drive has not activated once, dealer keeps saying it is working as it should. If so why has it not activated in 4 months" Has the water intrusion caused this issue? Is the water intrusion going to cause mold, rust or electrical issues"
- Rochelle Park, NJ, USA
-The sunroof shattered while driving.No one else on the road in front of vehicle while driving. -This covered the occupants (Driver, front Passenger, and two passangers in the middle row) with glass. -Dealer not aware of any issue, plenty of online forms from the public having same issue. -Reached out to Insurance to file claim and have repaired. -Glass was in perfect condition prior to exploding.
- Ocean Township, NJ, USA
I was never sent anything regarding my recall, so I-??m kind of upset now it-??s been since June 8th, apparently, since recalls been made and now come November my insurance is going to 138. I can-??t afford that with daycare and other expenses. I-??m going to jeep dealership tomorrow! And going to Speak to supervisor. But please make this right it-??s utterly unacceptable to have said in USAA AP THAT MY INSURANCE IS INCREASING DUE TO NEGLIGENCE OF THE DEALERSHIP to inform me of my recall. I have two kids and not a happy momma right now
- Bristol , VA, USA
- Scarborough , ME, USA