I took the vehicle in to have the dealer implement the fix for safety recall. 24V-720 (manufacturer #95b). The steps documented in the NHTSA Saftey bulletin were not followed. They omitted the charging requirements and skipped the drive cycle test as required in the safety recall instructions. I do not feel this recall was completed accurately and could put me at risk of fire if I attempt to charge the vehicle. The dealer just says they completed the recall. Mileage on the vehicle only incremented 1 mile from drop off to pick up and the battery was not charged for per the recall, making it impossible to perform the required steps of the recall.

- Venus, TX, USA

I purchased a 2022 Jeep, my miles are under 20000, I took it to the dealership and told them something was going on with the vehicle. They checked the vehicle and said nothing was wrong with it. I ended up taking it back because the situation got worse, they finally told me it was my suspension. I also told them about the recall that was over looked. They told me to pick up my vehicle with no explanation to why. I had a warranty and there was no reason for them to deny me service.

- S.Chesterfield, VA, USA

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "Service Air Suspension Soon" was displayed. Additionally, the Electronic Stability Control (ESC) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

- Gulf Breeze, FL, USA

While driving my car on the interstate and main highways, it started wobbling back and forth worsening as it was driven further. The main body of the car began swaying left to right while still driving in a straight line. As we noticed it, luckily there was a Jeep dealership at the next exit on the interstate, so we took it straight to them and the senior mechanic stated he had "never seen anything like it" how there were multiple breaks in the metal connecting the passenger side rear knuckle joints without a known impact to the site of damage on the car, he stated "something like that should have never broken by itself without you hitting something". Nothing was or has ever been hit in this car, this piece of equipment failed on its own and put several people's life in danger, the wheel could have very well come off and caused a crash at interstate speeds of up to 75mph (the local speed limit) and surely would have caused multiple fatalities as there were multiple passengers. The vehicle has been inspected by the team at Blue Ribbon Chrysler Jeep Dodge Ram in Sallisaw, Oklahoma and is being repaired there, and the available broken parts will be returned to me when the repairs are completed as evidence. There were no notices or warnings from the system alerting us of any issue with the suspension or any other malfunction in the car. This is a very dangerous issue if there are multiple other cars that have had this issue.

- Denver, CO, USA

The front suspension rattles and clunks constantly as if there is loose linkage or ball joints going bad. It is happening at every speed and is worse when it is hot outside. I am concerned that something is loose and will result in a loss of control. The dealer has been unable to find the source of the loud clunking noise but says everything looks ok.

- Gulf Breeze, FL, USA

we have reported to the dealer multiple instances of noises (crunching and low thuds) and 'thumping' felt through floor boards coming from what appears to be front passenger side. Dealer installed right from sway bar end link as well as subsequently perform NHTSA mandatory recall repairs on Front Upper Control Arm to Steering Knuckle Pinch Bolt. After each 'repair' the problem appears to be getting worse (additionally we had the experience of the 'Sway Bar Disconnect Unavailable' light coming on while driving on a paved surface without having depressed the Sway-Bar button). We brought the vehicle into the Dealer again and one of the Service Managers came for a ride and confirmed our complaints. After a day of looking the Dealer stated that they are going to replace parts previously installed as they may have been defective. Parts are on order but we are concerned for our safety in continuing to drive the vehicle, due not only the sounds we are hearing / feeling but after having researched complaints online (as there are many folks having similar experiences, it appears that Chrysler / Jeep still have more work to do on the safe operation of the vehicle. thank you

- Bozeman, MT, USA

The contact's wife owns a 2022 Jeep Grand Cherokee. The contact's wife received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not available. The local dealer was made aware of the issue but stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Naples, FL, USA

My vehicle has an open recall (NHTSA Recall Number24V-132) which the car manufacturer has failed to remedy. I contacted them 2 times and each time they told me that part is unavailable and will contact me when ready. The first contact was March 22, 2024 when I took the vehicle for another recall. I have yet to hear from them.

- St Johns, FL, USA

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.

- Waynesville, NC, USA

I called our dealership to schedule the repair for this recall; they indicated that parts have been back ordered and they are only getting one part per week to accomplish repairs. They have a waiting list established on which I am number 62, which at the current rate of receipt of parts, I would be waiting for about 15 months to get the recall repair completed. For a recall that could potentially cause a crash without warning, this seems like something that should be addressed more quickly than 15 months.

- Eagle, ID, USA

I am writing to provide feedback and express my concerns about the safety and reliability of my 2022 Jeep Grand Cherokee L. Over the last 12 months, my vehicle has been subject to three recalls, including a severe safety recall involving the potential for the Upper Control Arm (UCA) to separate from the knuckle, and a failed rear differential. The most recent recall, announced on February 28, has been particularly troubling, as it has rendered my vehicle unsafe to drive or rent out, directly impacting my livelihood as I use this vehicle exclusively for Turo rentals. It has been over 30 days since the announcement of the recall, and I have received no indication of when the necessary repairs will be made available. A timeline for resolution exceeding 30 days for such a significant safety recall and the absence of interim support measures from the manufacturer has left me in a precarious position, both financially and in terms of vehicle safety. I am concerned about the frequency of recalls and the severity of the issues identified in such a new vehicle. Additionally, the extended period without a resolution or clear communication from the manufacturer exacerbates these concerns. I kindly request that NHTSA investigate the handling of this and previous recalls for the 2022 Jeep Grand Cherokee L to ensure that consumer safety and communication are adequately prioritized. Thank you for your attention to these matters. I trust that the NHTSA will take the necessary steps to address these concerns and improve the recall process for the safety and benefit of all consumers. Sincerely,

- Galveston, TX, USA

Received recall letter for my car. I took the car to the dealership for an oil change and recall check. They mentioned they had to order the part for the recall. I also complained about a noise I was hearing when the car was stopped at a light, etc. They mentioned it was the motor mount and would need to be replaced too. I have been trying to obtain updates from the dealership since October 2023, and I keep getting the run around. They were supposed to call me last week to coordinate loaner as supposedly they had received my parts, but never heard back from them. I feel this car is a lemon and I would like to file an official complaint to see what options I have.

- Homestead, FL, USA

left front clunking, knocking after driving for about 30-45 mins and temperature above 70 degrees (F). this happens when driving from small or large bumps on the road. after a three hour interstate the noise was almost constant. i have three recordings while driving of the sound.

- Huntley, IL, USA

Dealer inspection states my Jeep needs to be repaired as described in 23V-413, however the parts are on back-order with no ETA. I opened case #867-835-10 with Chrysler.

- Richmond Heights, MO, USA