10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 7 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The engine shuts down while driving. There was a recall on 2022 Jeep Grand Cherokee L, there-??s a current recall on 2023 Jeep Wrangler xe, and now my Jeep Grand Cherokee xe is experiencing the same malfunction. This is extremely dangerous since the vehicle loses power and comes to a stop while in the middle of driving. I came very close to being rear ended on 2 occasions. I had a service appointment with the Jeep dealership today and they confirmed that they were able to reproduce this today, so thankfully my vehicle will get fixed. No warnings appear on the vehicle-??s display when this occurs. You have no warning and the vehicle simply stops. When this happens, I-??ve been able to turn my car off and then back on again and it starts running again. This is an extremely dangerous flaw. I feel that it-??s Jeeps responsibility to keep their customers safe by inspecting all similar vehicles to ensure that they are not selling a death trap to an unsuspecting customer. My vehicle is only 2 months old. In addition to this issue, I have had my air conditioner not cool when turned on, the navigation system refreshes over and over, the auto interior lights on the car brighten rather than dim when it-??s dark, and the vehicle is already shifting rough. I have read that Jeeps are notorious for transmission issues. Unfortunately, I learned these thing after purchasing the $60,000 vehicle. I urge everyone who reads this to please research your vehicles (past and present models) to ensure you are making a safe decision prior to making a purchase. What I have read on Jeeps is truly eye opening. I would have never purchased this vehicle or any other Jeep, Chrysler, Dodge, or Fiat vehicles had I known prior. These are all made by Chrysler and all have similar issues. I really hope this message brings light to this widespread issue in the attempt to save lives.
- Omaha, NE, USA
The vehicle experiences un expected shutdowns while in motion on the freeway, posing a significant safety hazard to both myself, my passengers, and other commuters sharing the road.
- Bakersfield , CA, USA
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
- Whittier, CA, USA
When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage seats coming on randomly as well which can distract someone when they are not expecting that to happen the jeep doesn't want to drive. I brought it to the dealer 3 times now and all they keep doing is resetting the code and stating its fine only for it to come back and this is a major problem and needs to be fixed as this is going to cause a major accident or fire since it has to do with the hybrid battery system.
- Conroe, TX, USA
We have been without service of the Grand Cherokee L vehicle for nearly 6 of the 11 weeks since we leased the vehicle. The four (4) incidents and -??repair attempts-?? to -??fix-?? the randomly/sudden occurring mechanical and electrical problems were inter-related and causal to the mechanical and electrical blackout troubles. 1.02/27/23 Purchase 2.03/20/23 631 total miles traveled. Dash board blackout. a.Service Dept -??reset software-??. 3.03/31/23 912 total miles traveled. Complete dashboard, radio and navigation blackout a.Service Dept did not experience random failures, -??therefore no repair action was warranted-??. 4.04/01/23 930 total miles traveled. While traveling at approximately 45 mph vehicle suddenly seemed to drop gears - the rpm went from 2k up to 6k, the suddenness of the drop of gears had our seat belts tightening. pulled the car to the side of the round and car remained at 6k rpm. I turned the car off, waited a few seconds then restarted the vehicle and proceed home. 5.04/02/23 after starting the car remotely car literally would not get out of automated start mode. I had to turn the vehicle off, wait a couple of minutes before it would start again. In driving the vehicle to the repair shop the power went out of the radio/gps/etc system again. a.Service Dept found RADIO with internal failure. Ordered replacement radio.-?? b.On inquiry, Service stated the CAM bus (software version -??AG-?? was replaced with updated -??AI-?? version.) 6.04/26/23 1,051 total miles traveled. On exiting a parking lot, I tried to accelerate into traffic, the RPM increased but with zero forward motion. I pressed the accelerator to the floor, the RPM increased but zero forward motion. I then released the accelerator, the RPM correspondingly decreased - still no forward motion. Then reapplying pressure - slowly to the accelerator - the vehicle began to roll forward but at an EXAGGERATED slow pace. I slowly rolled across the traffic lane and forward "running rough".
- Easton, CT, USA
I took delivery of the vehicle on February 15, 2023. On May 23, 2023 I was driving 35 MPH and without warning, I lost power steering and the brakes (felt like bricks when I tried to stop the vehicle). The vehicle never slowed and continued at 35 MPH. I had to swerve to not hit other vehicles as I was going through stop lights. I put the car in neutral and it slowed down and then put in park.after about 3-4 attempts of turning off/on, the steering started to work as did the brakes. I drove the.5 mi down the street with my hazard lights on back to my house. At that point the engine light remained on. The dashboard lit up with numerous alerts (I made sure to take pictures of everything). I called a tow truck and sent pictures to the dealership. They had the car for 2 days, called and said that they cannot duplicate the issue, despite receiving and reviewing the pictures I sent. They said no other option but to pick up the vehicle or let the service tech drive the vehicle overnight to see if the issue could be duplicated.
- Fairview Park, OH, USA
While stopped at the light with your foot on the brake, the vehicle will accidentally accelerate and almost hit the car in front of you. I looked (my foot was still on the brake). Then, when I try to accelerate, this vehicle fails to get up and go... it's like it's stuck in first or second gear... I avoid the freeway because I'm afraid someone will hit me in the rear end! very dangerous.
- Decatur, GA, USA
Accelerating onto hwy and vehicle jerks then flashes -??service hybrid system-?? and -??battery low-?? (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership.
- North Platte, NE, USA
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was 197.
- Clermont, FL, USA
- Beaumont , CA, USA