10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
6 miles

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problem #33

Jan 312025

Grand Cherokee

  • miles
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV

- X, NY, USA

problem #32

Feb 222025

Grand Cherokee

  • miles
The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.

- Buffalo, NY, USA

problem #31

Jan 202025

Grand Cherokee

  • miles
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".

- Ballston Lake, NY, USA

problem #30

May 022023

Grand Cherokee

  • miles
Report: Jeep Grand Cherokee 2023 table number [XXX]. Vin [XXX] Piston malfunction. **Vehicle:** 2023 Jeep Grand Cherokee Tablet:[XXX]. Vin [XXX] **Date of purchase** February 2023. **Problem:** Piston malfunction That began in September 2023. **Dealer:** Alberic Colón Chrysler, Jeep, Puerto Rico **Event timeline:** 1. September 2023: The malfunction of the piston in the Jeep Grand Cherokee 2023 began. 2. September 4, 2023: He visited the dealership, Alberic Colón, to report the malfunction and request repairs. The dealer did not adequately document the malfunction during this visit. 3. May 1, 2023: A second visit to the dealership was made for the same problem, but the malfunction was not resolved and the problem persisted. 4. **September 2024:** Another visit was made to the dealer, since the piston problem remains unresolved and the dealer has not yet addressed or adequately documented the malfunction. In all previous visits it is documented by the concessionaire that at the time of the test it did not present condition. 5. **Current status (to date):** The problem remains unresolved and we have continued to be without a vehicle every time the unit is taken to the warranty area. The amount of time that the vehicle is in the workshop is indefinite and at no time has we been offered a vehicle similar to a loaner as established by regulations #19 and #21 of the Department of Consumer Affairs (DACO). Despite multiple attempts to solve the problem, the dealer has not repaired the vehicle and the problem continues. This last time we have been without a vehicle for the whole month of September 2024. This represents a chronic anguish for our family, since we depend on our vehicle to be able to work in our accounting business. In addition to all this, this problem with the unit has created an insecurity in us, since at any time it can leave us without service; we have the responsibility to pick up and leave our grandchildr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

- Carolina, PR, USA

problem #29

Nov 092024

Grand Cherokee

  • miles
On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states they are unable to reproduce the burning smell, and that there is no remedy available for the battery recall 95B. In addition dealer states, there is no remedy available to request a replacement battery from Stellantis prior to the 95B software update being released first. I feel there is a risk of injury, death and damage to property due to the vehicle producing a burning smell, when on a full charge.

- Alexandria, VA, USA

problem #28

Jan 312024

Grand Cherokee

  • miles
On 1/31/24, while merging onto a highway(approx 45 mph), I accelerated into the lane in front of a truck. As I pressed the gas pedal nothing happened. The engine did not rev and I did not accelerate. I swerved on to the shoulder and coasted for several hundred feet and came to a stop. I put the car in park, turned off the vehicle and restarted it. Operated normally after that. The second instance of loss of motive power was on 3/11/24. Turning right on a residential street (approx 15 mph), the car demonstrated the exact same issue. In both cases no warning lights or messages came up, and the 'fix' was the same. Starting approximately 6/15/24 the vehicle began displaying the message "Electric Mode Temporarily Unavailable" while driving. I would experience a loss of motive power temporarily, coast for 5-10 seconds, the vehicle would switch to 'gas mode' and the combustion engine would take over.This happened between 15-20 times over the following 2 months. I was told by the dealership they couldn't do anything about it unless I had video or picture proof of the issue. I obtained both and was told the dealership would no longer take my vehicle in for repairs, only scheduled maintenance. The videos I have are over the size limit however I will include a pic of the dashboard when it happens. I have multiple videos and pictures as well if needed.

- Leesburg, VA, USA

problem #27

Sep 292023

Grand Cherokee

  • miles
Engine Mounts are faulty / victim of design fault. I have had my engine mounts replaced twice within the first 7,000 miles of ownership (at 3,825 miles and again at 6,583 miles). Per my service advisor this is a common issue with all Grand Cherokee models and he anticipates the need to replace them again.

- Naples, FL, USA

problem #26

Aug 302024

Grand Cherokee

  • miles
This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked.

- Elkridge, MD, USA

problem #25

Jul 292024

Grand Cherokee

  • miles
The vehicle will run extremely rough and not accelerate when needed especially after filling the tank with gasoline. It will almost die in the intersection when you-??re trying to get past Traffic. It will not reach Highway speed at times and when you step on the gas the engine makes a strange noise and it slows down. The vehicle is very dangerous in this regard. One time I almost had an accident because of it. I have had the vehicle to the Jeep dealership at least six times for this issue and they cannot confirm that it happens on their own and they cannot fix it. I have video evidence of this problem taking place over many months. Chrysler and jeep will not help me. I am concerned about the welfare of the public if they are driving a similar vehicle.

- Orlando, FL, USA

problem #24

Jul 232024

Grand Cherokee

  • miles
4xe. Have had at least 3 episodes where - while driving- engine switches itself from Electric to Hybrid Mode saying that "Electric Mode is Unavailable". Shortly thereafter, while in Hybrid mode, I press the accelerator and engine seems to rev fast, but there is greatly diminished power. I have to pull off the road and restart car and everything works fine. I have done all of the recall work. Changed oil. This is a rare occurrence, do not think it is a mechanical issue, feel like maybe a hybrid software issue.

- Hendersonville, TN, USA

problem #23

Jul 092024

Grand Cherokee

  • miles
On 7/9/24 I was driving on the highway and jeep began to lose power and speed. I was unable to accelerate to maintain speed or safely pull to the shoulder. Jeep completely lost power and stopped in the middle of the highway and I had to wait with hazards until I could successfully turn on the car and drive again. This exact thing happened again today on 7/16/24 it was very dangerous and scary especially since I was almost rear ended.

- Leonardtown , MD, USA

problem #22

Jun 022024

Grand Cherokee

  • miles
My partner and I were driving from Oakland, CA to Petaluma, CA on [XXX], 2024. While driving approximately 75 mph the car shut down and i had to guide it to the side of the highway. It was frightening and we were almost was hit by passing traffic. The display screen and electrical system were going haywire - turtle sign to check engine to random messages stating the car was OK to start. After about 25 minutes, the car started on its own. At the time of the incident, there was just under a half tank of gas. In the weeks since, the car has randomly shutoff and turned itself back on. A nearby Jeep dealer in San Leandro, CA indicated he has heard of similar issue with other Jeep Grand Cherokees. Having read about this I do not trust Jeep as their response was "oh this happens with the 4xe." We purchased this vehicle in August of 2023 and have approximately 6400 miles on it. Fully maintained and no warning lights. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Oakland, CA, USA

problem #21

Jan 172024

Grand Cherokee 6-cyl

  • Automatic transmission
  • miles
The vehicle makes a metal like grinding noise when stoping and shutting off the engine. has had numerous problems where multiple warnings lights will appear on the instrument cluster followed by the vehicle losing power steering and the ability to be controlled. The radio screen with black out and functions will be rendered unusable through the radio, intermediately. The vehicle displays active error codes to include loss of communication with body control module. The vehicle will crank and drive off without a key fob present in the vehicle. The vehicles engine is making a loud knocking noise. The vehicle has been to three different dealerships and has been unable to be fixed despite several hard resets/updates/-??flashes-?? and a power steering assembly replacement.

- Hope Hull, AL, USA

problem #20

Jun 102024

Grand Cherokee

  • miles
Yes I got this in sept 2023 it-??s had 3 recall sense then and now it-??s got be back in shop for 3 days for valves bad and can mess engine up I-??m paying too much money to keep having issues

- Grundy , VA, USA

problem #19

May 192024

Grand Cherokee

  • miles
While driving home yesterday, the High Engine Temp alarm came on. This was just north of Virginia City, NV. I pulled the vehicle over and immediately smelled hot coolant when I exited the vehicle. I lifted the hood, and there was no coolant in the reservoir. I left the hood open and latched with the safety catch while I returned to Virginia City to the local market. The trip was mostly down hill so little excess strain was put on the engine. I bought some coolant and tried to refill the system. While I was doing this with the engine running, my son looked underneath and saw coolant streaming to the ground underneath the vehicle. We called AAA for a tow to get the Jeep to the dealership where I bought it yesterday eveing. I called and spoke to the Service Tech explaining my Jeep was at the dealership and why. I subsequently received a phone call from the Tech. He explained the water pump had "exploded." He informed me they did not have the part but could get one tomorrow morning and have my Jeep ready for tomorrow afternoon. He also stated he nor the mechanic had ever seen anything like this. This is the second incident report I have made on this vehicle for parts failing that no one had ever seen fail before. The first was for a rear brake caliper taht broke at the mount. I bought this vehicle last September new. I am concerned this is only the beginning of significant issues this make and model will experience.

- Reno, NV, USA

problem #18

Mar 122024

Grand Cherokee

  • miles
Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on with Air Suspension Fault Light on as well. There was no warning to the vehicle losing power.

- Atherton, CA, USA

problem #17

Dec 202023

Grand Cherokee

  • miles
When starting and stopping the engine an awful noise is heard, it sounds like metal is grinding for about 2 seconds. Also on one occasion the electrical system seems to go haywire, as my power lift gate would not work. I tried several things to include turning the vehicle on and off, pressing the lift gate button several times, pressing my clicker, and pressing the lift gate button in the cabin area of the vehicle, to no avail. I finally had to pull the lift gate down, while this was occuring the inside the vehicle on the lift gate lights would turn on and off it was the strangest thing.

- Hope Hull, AL, USA

problem #16

Feb 072024

Grand Cherokee

  • miles
While driving the engine shut down. I had to make 5 attempts to restart the car while in traffic. Finally it worked. Then it recently refused to start at all

- Parker, CO, USA

problem #15

Jan 172024

Grand Cherokee

  • miles
I was driving on a major interstate and my car suddenly stopped shifting the gears to allow for faster speed. RPM's were going up to 6 and 7 and the fastest I could go was 30mph. I confirmed my vehicle was only in Drive, and was not in a "sport mode that allows for manua shifting". Was able to safely get off the interstate and pull over, This could have caused a accident. Shut down vehicle and restarted and then performed correctly. Called dealership and they stated they wouldn't be able to get me in for 3 weeks and if the vehicle is now not doing it and issue can not be duplicated there wouldn't be anything they can do.

- League City, TX, USA

problem #14

Dec 202023

Grand Cherokee

  • miles
As I was approaching an intersection near the railroad track my vehicle just stopped on its own, the gear switch to Park on its own and I was unable to switch the gear back to Drive or Neutral. Messages on the screen popped up saying -??Park Brake Auto Engaged Press Brake + Push Switch to Release-?? but that didn't worked then received another message saying "Service transmission". So basically I had to call a tow truck because my vehicle was stuck in the middle of the road and there wasn't any way to move it and thankfully it stopped about 100ft before the railroad tracks. As I was waiting for the tow truck, about 15-20 minutes later, I tried pressing the brakes and switch again and this time it worked and was able to restart the vehicle. I called the dealer to get a service appointment and I'm waiting for them to call me back. This issue came with no warnings or prior signs and it was totally unexpected.

- Saddle Brook, NJ, USA

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