9.6

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
904 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

Jun 072023

Grand Cherokee 4xe

  • miles
I was turning at a intersection, there was no car in-front only on the side, as I was turning, my jeep suddenly made an emergency beeping sound and break as if I was goin to crash into a car or something. Clearly I was just turning. The break was so hard I even thought I had gotten hit in the back or I had hit something in the front ! The car behind me had to stop and act fast as well otherwise I would have really been hit by him/her. I called my dealer since I had just bought my car 2weeks ago. I have a appt to get it look at, they told me it might be my sensor being dirty or something but I feel like this is a concern jeep should take care of. Or it will really cause an accident I don-??t feel safe driving my jeep at all now! Especially doing turns or just thinking it might breaking when I am driving much faster next time. I-??m taking my jeep to my dealer service dept. picture below are evidence of appts, and having to get a rental because of my report.

- Mesa, AZ, USA

problem #13

Mar 272023

Grand Cherokee 4xe

  • miles
Today while driving our Jeep Grand Cherokee. I was slowing for a stop light and a message came on saying service start/stop system. At the time I was traveling approximately 18 miles per hour. As I was slowing down I reached off approximately 5-8 mph when all of the car shifted to park.this was a very scary and dangerous incident for myself and vehicles around me. Now that I was stopped it wouldn-??t let me shift the vehicle back in to drive. Finally a new message appeared saying stop/start restart required. Out of frustration and trying a number of different things, we eventually shut the ignition off and restarted the car and this did allow us to put the car in gear. It was a very unnerving situation. I immediately drove the vehicle to the dealership. This is the second time it-??s in the shop for shifting to park on its own. After doing some research at home it appears others with the 202/2022 Jeep Grand Cherokee L have been having similar issues. This is a very serious issue that needs fixed

- West Warwick, RI, USA

problem #12

Nov 012022

Grand Cherokee 4xe

  • 12,000 miles
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure and a software update was performed on the vehicle. The contact stated that several months after the software update, the vehicle failed to start up after multiple attempts. The vehicle was towed to the dealer where and remained in dealer possession. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.

- Indian Trail, NC, USA

problem #11

Feb 012023

Grand Cherokee 4xe

  • miles
Two safety related issues are present on the vehicle, confirmed by dealership, and being actioned via FCA star tickets: 1) Blinkers are blinking at a non-standard speed 2) Side view cameras are intermittently disabling themselves, requiring dealership intervention each time Service records attached

- Burien, WA, USA

problem #10

Jan 162023

Grand Cherokee 4xe

  • 653 miles
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 75 MPH, the vehicle suddenly lost motive power and decelerated quickly. The contact was able to maneuver the vehicle onto the shoulder before the vehicle stalled and failed to restart. During the failure, the "Performance Limited" "Service Fuel System" and "Service Charging System" messages were displayed. The battery charging and check engine warning lights were also illuminated. The vehicle was towed to the local dealer; however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 653.

- Grapevine, TX, USA

problem #9

Oct 182022

Grand Cherokee 4xe

  • miles
Power steering failed while driving. Blind spot detection failed. Third electrical issue since purchased in February 2022. First issue car would not start due to key fob transmitter issue. Second issue. Car would not start due to electronic fuel injection issue.

- Auburn Hills, MI, USA

problem #8

Jul 252022

Grand Cherokee 4xe

  • miles
From around 100 miles the active lane management started to fail. After few visits to dealer and attempts to calibrate front cam, problem persists, so Chrysler didn-??t know how to fix it. After a month waiting for a -??tool-?? to fix it, power steering disconnect. Car back to dealer to avoid a safety accident. After a month i was advised that both failures were cause by a damage rack and pinion that needs to be replaced and test to see if that-??s the reason for the failure as explained by the service advisor from Autocentro Chrysler at Caguas Puerto Rico. Iam still waiting.

- Guayama, PR, USA

problem #7

May 162022

Grand Cherokee 4xe

  • miles
See video of failure. https://drive.google.com/file/d/1p0a9lzRf9Qy4RL0HCOCD9TyhZ7sUrvpQ/view?usp=drivesdk Vehicle electrical failure on wiring harness(es). My concern is that if happened while driving it could have become very dangerous.

- La Mirada, CA, USA

problem #6

Jun 082022

Grand Cherokee 4xe

  • miles
Upon starting the vehicle a steering wheel icon popped up on the dashboard warning -??power steering unavailable, service required.-?? This was the first time I had seen this message in the 3 weeks since taking the vehicle home from the dealer. I then turned the ignition on and off a few times, but the warning persisted. When trying to maneuver the vehicle the steering was very hard, proving this was not just a false alarm. Not being able to properly steer the vehicle was an obvious risk to myself and family, especially if it was to suddenly happen while driving. Because of this I promptly called the dealership tow service to bring it into the service department. It is now 6 days later and the dealer has not had a chance to look at it yet, or confirm anything about the issue with me. From my own research I have seen numerous complaints of the same issue starting from the 2021 grand Cherokee L and with the new platform 2022 grand Cherokee 2 row and L models. Although this seems to be a widely known issue no recalls have been made.

- Richford , NY, USA

problem #5

Apr 252022

Grand Cherokee 4xe

  • miles
Had vehicle through multiple warning lights, crash protection inop, lane assist inop, ABS inop, power steering inop, turn signal didnt work. This happend twice. The first time taken to shop and said it was fixed but had it less than 50 miles and same thing happened. It was going down the highway at 70mph and steering went out with no turn signals. Turned vehicle into dealership looking into vehicle buy back

- Wayland, MI, USA

problem #4

May 022022

Grand Cherokee 4xe

  • miles
My vehicle has had continuous electrical issues, for instance today, I could NOT turn off the radio, some days the left speakers do not work. The CARPLAY and other features are intermittant. Secondly the power steering just randomly stopped working, the dealer states its the LOJACK, removed the LOJACK and now I have paid for a feature, that I no longer have, and just waiting for the next time the steering goes out, because there is no proof this is the problem. I returned my 2021 Grand Cherokee L and was able to retrieve the difference, and pay the difference for the 2022, assuming they had resolved the electrical problems, before producing another year. We are, or should I say we were JEEP people. My husband has a 2001 Jeep Wrangler. I have had a Jeep Cherokee, multiple Grand Cherokees and now two Grand Cherokee L.... I love the vehicle but I am no feeling very confident in the safety of this vehicle.

- Marietta, GA, USA

problem #3

Feb 262022

Grand Cherokee 4xe

  • miles
There is an issue that according to a document that the dealer gave me and is related to Rear Camera Component Fault Stored In The Radio (Code e B21 7A-9A) They say they have no solution to the issue. When placing the change of the vehicle in reverse, the radio does not project any image, it is a high vehicle and the visibility is somewhat poor.

- San Juan, PR, USA

problem #2

Feb 142022

Grand Cherokee 4xe

  • miles
I purchased the vehicle 2/12/2022, a Saturday. On Monday 2/14/2022 I got in the car and it would not start. I pushed the start button and nothing happened. At first I thought my key fob battery was dead but when my wife returned home we had the same issue with hers. We called the dealer and they thought it was a dead battery and sent a tow truck. The tow truck driver and myself tried to jump start the car and nothing happen. We then tried to load the car on to a flat bed but could not because the car automatically engaged the electronic parking break and would not freely move, even in neutral. Two members of the dealer's service department came down the next day and tried to jump the vehicle and also tried to supply external power to the second battery under the passenger seat. This also did nothing. Keep in mind other electronics in the vehicle like the power seat and back lift gate continued to operate. We then had the tow truck return with a different truck which had the ability to put the front wheels on a dolly and tow the vehicle to the garage. When delivered to the dealership they tested it with the same results. Fortunately, they were able to "fix" the problem at the dealership it had appeared to be a loose fuse and we had the vehicle returned the next day. However, today (3/6/2022) I got into the vehicle and it will not respond again, same issue! The key fobs do not respond at all and if you hit the start button nothing happens. I have a wife, an eight year old daughter and twin baby (14 month old) sons. Now what if we are in the car together and this happens? Now luckily both times this has happen it was in my driveway, but I cannot take the car anywhere because I cannot risk the safety of my family taking this vehicle. This was the purpose of buying this vehicle so we could have a family vehicle that would accommodate our family and now it is basically a brick sitting in my driveway. This is the second time this has happened in less than a month.

- Carmichaels, PA, USA

problem #1

Feb 142022

Grand Cherokee 4xe

  • miles
The vehicle stopped communicating with the key fab. The whole car is dead because of this. I thought this was a 1 off type of thing, but I see this complaint and an article about this on the web. Waiting to see a repair from Jeep but they cant get parts. Being sitting at the dealership since Monday February 14. Waiting on the communications thing to fix the car.

- West Bloomfield, MI, USA