10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,905 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #20

Feb 112025

Grand Cherokee 4xe

  • miles
While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn-??t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I-??m concerned the OCR will not fix the issue. It is with the dealership now.

- Novato, CA, USA

problem #19

Jan 292025

Grand Cherokee 4xe

  • miles
I was driving in hybrid mode at approximately 50 mph gently accelerating up a gentle hill. All of a sudden, the vehicle lost a significant amount of its motive power and experienced a significant shudder. The power delivery to the vehicle was significantly reduced for 2-3 seconds, puting myself and family at significant risk. The red service hybrid system light lit up on the dashboard and blinked for approximately 5 seconds. The vehicle then returned to normal operation. I took the vehicle to the Jeep dealership the next day and they were not able to find any associated error codes or replicate the issue.

- Ridgewood, NJ, USA

problem #18

Nov 282024

Grand Cherokee 4xe

  • 85,095 miles
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the RPM's increased and the vehicle stalled. The contact drove the vehicle to the shoulder of the road where the vehicle was turned off and restarted and the vehicle was driven to the residence. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the failure had occurred several times. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,095.

- Jacksonville, NC, USA

problem #17

Jan 052025

Grand Cherokee 4xe

  • miles
After 95B (hiVolt battery recall) Car has had two system warnings - check hybrid system. Second time i was on fwy, high rush hour traffic and it was raining hard. Car made a big clunk sound (? Transmission shift or engine shift from hybrid elect to gas. Large red wrench displayed. Both times error messages went away after 1min or so. There were no stored messages displayed on computer dashboard along steering wheel column.

- Kenmore, WA, USA

problem #16

Mar 202024

Grand Cherokee 4xe

  • miles
Multiple instances where car will not start. Often lights flicker, get a service charging system notice, get a hybrid system offline, get a check engine light, then car battery shuts off and its dead. Has had to be towed to dealership and left me stranded multiple times.

- White Stone, VA, USA

problem #15

Aug 022024

Grand Cherokee 4xe

  • miles
Vehicle surged forward with out touching the gas.

- Atlanta, GA, USA

problem #14

Jun 192024

Grand Cherokee 4xe

  • miles
There have now been at least three incidents where the accelerator is pressed and the vehicle does not respond for an extended period of time, then overreacts and launches the vehicle forward unpredictably. Most recently, leaving a parking lot, I pressed the accelerator gently as I normally would, the vehicle just rolled down to the road, no power. As oncoming traffic was coming (now about 5 seconds later), I pressed the pedal further, almost to the floor, the engine engaged and launched the car forward. This has happened in traffic circles, and produces a delay long enough for other drivers to sound their horn, as my vehicle refuses to move for at least 3-5 seconds. This has resulted in many close calls when oncoming traffic is coming and my vehicle will not move as it should - and this type of incident occurs unpredictably.

- Buffalo, NY, USA

problem #13

Apr 272024

Grand Cherokee 4xe

  • miles
Vehicle immediately accelerated as I was attempting to pull out of the house garage. I pressed hard on the breaks to halt it. I then returned the gear knob to park (-??P-??) mode. I tried again to place the gear knob on drive and the vehicle started raving on high as if it was about to take off at full speed. I waited for a few minutes while it was on park -??P-?? mode, with the engine still idling, and placed it in reverse -??R-?? mode to return into the garage and the same thing happened in reverse mode. It jumped back in full speed when I gradually released the brakes. Engine was raving extremely high. I decided to shut it off and schedule an appointment with the dealership for a vehicle inspection. As is, not certain if it might do the same while out on the street driving it. Vehicle just had a recall inspection done on 4/20/2024. This is the first time the engine has done such.

- Fairburn, GA, USA

problem #12

Dec 062023

Grand Cherokee 4xe 4-cyl

  • Automatic transmission
  • miles
Most Dashboard Electronics FAILED and are available for inspection Steering wheel red light symbol came on and I LOST Power Steering ! Red Triangle Safety symbol turned on Hybrid Electric Vehicle Failure ABS Brake symbol, Loss of brakes Hybrid Service light Engine service symbol Red battery light symbol, Battery power unavailable While driving the speed limit (25mph) in my Village with pedestrians crossing the street and traffic around me, the Jeep 4xe experienced a Cascading Electronic failure with the power steering; brakes; engine power and most electronic functions with the dashboard lighting up every symbol on the screen. I LOST COMPLETE CONTROL In order to regain control of the moving vehicle, I had to FORCE the steering wheel to turn into a Handicap space in front of me while attempting to brake at the same time. I was able to avoid the pedestrians and cars around me as well as the parked car next to me, without causing any damage to myself or those in the vicinity. If I was traveling on the Freeway, loading onto my local Ferry or driving on a major Highway or Freeway onramp, my life and the life of those around me would have been in serious jeopardy because I LOST COMPLETE CONTROL of the Jeep. Jeep FCA arranged to tow the car to the JEEP Dealer who INSPECTED THE VEHICLE, downloaded the computer data, examined the Report, CONFIRMED the multiple PROBLEMS and repaired the vehicle with a detailed description of the problems they encountered. Prior to the complete FAILURE of the 4xe, there were NO warning lamps, messages, or other symptoms or ANY indication of any kind of the impending crisis and near disaster. So far, there have been a total of FOUR RECALLS. Two have been addressed, with the third to be serviced tomorrow and the fourth without parts avaible to keep the wheels from falling off. I have receipts but could not upload them. I'm happy to mail them to you Thank you for your assistance

- Langley, WA, USA

problem #11

Feb 222024

Grand Cherokee 4xe

  • miles
Brand new car. Driven 600 miles. After shopping at Costco I get to the car and it is completely dead. Will not turn on and every single code possible popped on the screen. Luckily I wasn-??t with my kids or out of town or this could-??ve been a nightmare. How can this happen with a brand new car? Makes me afraid of what may happen in the future.

- Kirkland, WA, USA

problem #10

Nov 022023

Grand Cherokee 4xe

  • miles
Vehicle completely shut off while driving down highway. Completely lost steering response and breaking response. There was absolutely no way to control the Vehicle. My daughter and I both thought we were going to crash and die. We live in Alaska and it's winter time so the road conditions aren't the best. It took about 10 to 15 seconds and everything came back on and started working again. I drove my vehicle straight to the dealership I bought it from and have demanded a buyback process. I haven't had it a year and even the hybrid heating coolant system has had to be replaced twice.

- Wasilla, AK, USA

problem #9

Feb 222023

Grand Cherokee 4xe

  • miles
Purchased 1 Feb 23. 3 weeks later, I pulled out of driveway and drove 3 blocks before coming to stop sign, After stopping, I proceeded to pull across 4 lane hwy. Only to have vehicle shut off in middle of 2 lanes. I was left sitting broadside in middle of 2 lanes. I finally realized the drivers door was ajar, I closed door completely and was able to restart vehicle. It is Now June 2023 and it happened again after driving about 3 blocks. This time It shut off while I was driving 50 mph in middle of 2 lane hwy. Again drivers door was ajar. This is a serious safety hazzard. Vehicle is not supposed to move if door is not closed completely. There were no bells or lights warning you that door was not closed completely. Jeep Dearlership does not seem to think this is a major safety issue and did nothing to fix.

- Milford, DE, USA

problem #8

Jan 152023

Grand Cherokee 4xe

  • 1,000 miles
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle started hesitating and then started losing motive power. The contact stated he started to smell an electrical burning odor. The contact parked on the side of the road and continued driving the vehicle to his residence after 15 minutes. The contact stated that he experienced the failure a second time. The contact took the vehicle to the local dealer but was unable to duplicate the failure. The contact continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the coolant pump to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 1,000.

- Elmsford, NY, USA

problem #7

Apr 042023

Grand Cherokee 4xe

  • miles
On several occasions, our 2022 Grand Cherokee Summit vehicle purchased in May 2022 from Pearson Jeep in Richmond, Va automatically switches to a lower gear causing the vehicle to have to be pulled over, put in Park before moving again. this is dangerous especially on the Interstate.

- Colonial Heights, VA, USA

problem #6

Nov 152022

Grand Cherokee 4xe

  • miles
Having less than 3K miles in the odometer, the engine started to develop valve train noise that worsens as the engine gets hotter, taken to the dealership to check on the concern plus no start, had the battery replaced after staying 3 weeks in the dealership, supposedly the noise was normal, took it to another dealership as the first one left a few things not fixed, once again i was told the noise was normal, The noise started to get louder as miles were being put on the car, people would ask if the car was a diesel powered one, even the service advisor of the dealership were the car remains asked me if the engine was diesel when she heard the noise. At idling speed the engine is not running smoothly you can hear cylinders misfiring on the exhaust, oil temp remains over 240 when driven, 245 just by pressing the gas to pass a car, oil pressure at idling speed has gone lower as time goes by reaching at times 28 psi. Noise varies when the engine switches in between 8 cyl or 4 cyl mode, in 4 cyl mode the whole car vibrates really bad and loud until you hit the gas to get the engine out of the 4 cyl mode. Service engine light came on once at idling speed when the idling speed became erratic. Engine stalled once. Car in the dealership since Jan 23 2023, was called exactly one month later to pick it up as per they report everything was ok, asked to try another one with the same engine mine has so i could hear the "normal" noise, they had none to check, the shop foreman went on a test ride with me to confirm the issue and then he acknowledged that the noise was weird, so i was asked to leave it, two months already went by and so far no word on the issue, the car has not being further diagnosed by the 'ENGINE EXPERT" will have to go through the lemon law as they just don't say a word or give me options. Grand Cherokee Summit reserve 5.7 Hemi engine. as of today 3/29/2023 still not diagnosed

- Hialeah, FL, USA

problem #5

Mar 272023

Grand Cherokee 4xe

  • miles
Today while driving our Jeep Grand Cherokee. I was slowing for a stop light and a message came on saying service start/stop system. At the time I was traveling approximately 18 miles per hour. As I was slowing down I reached off approximately 5-8 mph when all of the car shifted to park.this was a very scary and dangerous incident for myself and vehicles around me. Now that I was stopped it wouldn-??t let me shift the vehicle back in to drive. Finally a new message appeared saying stop/start restart required. Out of frustration and trying a number of different things, we eventually shut the ignition off and restarted the car and this did allow us to put the car in gear. It was a very unnerving situation. I immediately drove the vehicle to the dealership. This is the second time it-??s in the shop for shifting to park on its own. After doing some research at home it appears others with the 202/2022 Jeep Grand Cherokee L have been having similar issues. This is a very serious issue that needs fixed

- West Warwick, RI, USA

problem #4

Nov 012022

Grand Cherokee 4xe

  • 12,000 miles
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure and a software update was performed on the vehicle. The contact stated that several months after the software update, the vehicle failed to start up after multiple attempts. The vehicle was towed to the dealer where and remained in dealer possession. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.

- Indian Trail, NC, USA

problem #3

Jun 012022

Grand Cherokee 4xe

  • miles
This is my Personal Assessment: My vehicle didn't visit the dealer yet and there are no warning lights of any kind and the answer to all the above bullets is NO. Two main issues, 1) Intermittently, when press the gas pedal from idle stop @ traffic light, you will the engine revs but the vehicle either doesn't move or move very slow. In either case, relasing gas and pressing again remediate the situation. This occasional can produce a dangeourous situation and put lives to risk. 2) the second issue is regarding Active Driving Assist System ADAS, also occasionally when the system is all green, steering wheel and all, and ahead of me there is 1/4 of a mile to red traffic light and the road is open for me. I am driving about 50 miles, now approaching the stopped traffic, and suddenly the vehicle start to speed up when it was slowing down for the traffic a moment ago. Something very unusual, I abruptly press the brake to force manual stop. The car then doesn't show this symptom for a few days but occasionally it comes back again.

- Bristow, VA, USA

problem #2

May 162022

Grand Cherokee 4xe

  • miles
See video of failure. https://drive.google.com/file/d/1p0a9lzRf9Qy4RL0HCOCD9TyhZ7sUrvpQ/view?usp=drivesdk Vehicle electrical failure on wiring harness(es). My concern is that if happened while driving it could have become very dangerous.

- La Mirada, CA, USA

problem #1

Jun 252022

Grand Cherokee 4xe

  • miles
Vehicle stalled while driving.

- Martinsburg, WV, USA