We aren't sure what happened exactly. We drove the car 10 minutes from my house to my work, and it started smoking when she parked. The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. USAA has the car currently. My safety was put at risk because the car spontaneously caught fire and burned itself, and nearly burned the structure. There is no way to replicate the problem, as it's a slab of melted metal and plastic. The insurance company currently has the car. I don't know if the manufacturer has inpsected it. There were no warning lights prior to it catching fire after being parked. There was a recall associated with the batteries in these Jeeps, but our battery was not part of the recall. It seems the recall should have probably included my car, but it didn't.

- Silverdale, WA, USA

On January 6, 2025, one week after picking up the new vehicle from the car dealers lot I was driving on the Merritt parkway when suddenly the AEB light came on and then the traction control and engine light. The vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within seconds. Fortunately, there was no car behind me, and I was able to coast into a rest stop. If there were a vehicle behind me, it probably would-??ve crashed into me when my car quickly decelerated. I turned off the car and then restarted it. I was able to drive it 3 more miles and it happened again. I pulled onto the shoulder, turned the car off and restarted it a 2nd time.

- Norwalk , CT, USA

Car would not start, all warning lights and interior lights flashing and blinking, strong smell from engine, loud clicking from engine, battery tested and only at 7%. Had towed to dealership.

- Fairport, NY, USA

The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated while driving 70 MPH, he was alerted by another driver that there was a fire underneath the vehicle. There were no warning lights illuminated prior to the failure. The contact stated that smoke and flames were coming from underneath the middle of the passenger-??s side of the vehicle. The contact stated that the fire had started underneath the vehicle where the Hybrid-Electric battery was located. The contact stated that several minutes later the vehicle App indicated a failure, notifying the contact that a service of the electrical system was needed, and the vehicle electrical system was inoperable. The contact stated that the entire front of the vehicle was burned. No injuries were sustained. The Galveston Fire Department was notified of the fire and was able to extinguish the flames. A Fire Department report was filed however, was not yet provided to the contact. The vehicle was towed to Paddack's Wrecker & Heavy Transport - Heavy Duty Towing and Semi-Trailer Tractor Towing Service and was being held for the Insurance Company. The vehicle was not diagnosed or repaired. The Insurance Company had not yet deemed the vehicle was destroyed. The contact related the failure to NHTSA Campaign Numbers: 24V720000 (ELECTRICAL SYSTEM) and 24E080000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recalls. The manufacturer was notified of the failure and a case was opened. The failure mileage was 4,333.

- Carmel, IN, USA

My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top Summit Reserve. After inspection, I had two broken axles. Metal pieces in my A/C. The passenger instrument panel needed to replaced. The electrical system needed to replaced. The transmission fluid needed to be drained and recalibrated. The transmission continues to jump and jolt forward. The suspension is very shaky and rocky. The steering column and driver door still has a rattle.

- Van Alstyne, TX, USA

On the night of [XXX], I was driving on [XXX] with my husband. I lost the ability to steer, accelerate, shift and brake the car. I was able to blast the horn or I would-??ve caused a multi-car accident. Unconnect was static and jumping screens. The headlight and taillights wouldn-??t stop flashing. The shifter froze up. The car showed multiple error messages, -??Service Transmission Continue in D. Don-??t Shift Or Turn Off Vehicle Until You Reach A Desired Location. As You May Not Be Able To Shift Again.-?? -??Service Electronic Stability Control-?? -??Auto Park Disabled-?? -??Vehicle Not in Park-?? -??Drowsy Driver Disabled-?? Every feature on the car disabled. I got the Jeep pulled over before I lost complete electrical, engine and battery power. Jeep Roadside Assistance would not come get us. USAA Insurance had to make two trips since the car couldn't go in neutral and had no power. They towed it to the nearest dealership. The dealership put in a new battery but that didn't work. They ran diagnostics. The valve body is faulty and shorting out which isn't allowing the car to start. This part is on backorder and will not be available for weeks. I'm waiting a month for a new part in hopes that solves the first issue. Then we see what diagnostics says about the remaining problems. I was moments away from dying along with countless others on the busiest Interstate in Texas. Jeep brand isn-??t providing safety and reliability. This is a brand new vehicle that came from the factory with faulty parts. Jeep has already settled a Class Action for this same issue on the 2021-2023 Wrangler. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Van Alstyne, TX, USA

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 60-70 MPH, the instrument panel became inoperable and was no longer illuminated. The failure caused the Back Over Prevention camera, Lane Departure Assist, and other safety systems within the vehicle to be inoperable. The instrument panel was flickering and illuminated; however, there were times when the system had to be restarted. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure could not be determined. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,000.

- Parma, OH, USA

1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.

- Branchburg, NJ, USA

Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,

- Lexington, KY, USA

This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department?to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through?the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have?hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the?shifter knob and the?driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, ?check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.

- Miami, FL, USA