10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
From the beginning of ownership, this vehicle has experienced repeated infotainment and system failures that directly impact driver safety, including: The infotainment screen pixelating, freezing, and restarting while the vehicle is in motion A documented incident where the system emitted a loud noise for over 30 seconds before restarting Screen restarts while backing up, preventing the rearview camera from displaying System restarts during active phone calls and GPS navigation The issue occurring regardless of device type, after testing multiple Android and Apple phones Most critically, during a recent incident while driving, the screen restarted and the transmission unexpectedly shifted into manual mode These failures are consistent, repeatable, and documented through photos and video evidence, which I have provided to the dealership. Despite this, I have repeatedly been told that -??no issues were found, -?? even though the problems persist and continue to worsen. A vehicle system restarting while driving-?"especially when it disables safety features like the rear camera or affects drivetrain behavior-?"constitutes a serious safety hazard. I no longer feel safe operating this vehicle, and my confidence in its reliability has been completely undermined.
- Tarentum, PA, USA
The power liftgate would start to close unexpectedly. At first, we would hit the button and it would stop closing, but this did not stop it recently and the door did not stop closing. If I had not been a 200lb man, it would have killed me. I had to force the door up to stop it and broke the piston. Had I been smaller, I don-??t know what would have happened. My neck and back were injured from the force of it attempting to close on me without stopping
- Livingston, NJ, USA
While making a left turn into a busy intersection with a green arrow signal, my car applied emergency braking, slamming all of us in the car forward, locked up tires, in the middle of the intersection, with a car right behind me! I have no idea how we were not rear ended! There was absolutely no reason for the braking and it was very scary, sending my daughter into tears. We were able to continue driving after a few seconds sitting in the intersection in shock. My head immediately hurt and wasn-??t sure really what happened but the slam was intense like a collision. This is very scary, and dangerous! If this had happened on a hwy or at a faster speed could have caused a serious accident, which I am now reading has happened to other Jeep owners.
- Gilbert, AZ, USA
2023 Jeep Grand Cherokee L - My front sunroof panel exploded out of nowhere while driving. My family was in the car as we were taking my son back to college. Thankfully the interior shade was closed and glass did not rain down on us while in motion. There was no warning, travel was smooth and no object hit the roof. I have read that there have been several other cases reported on this. VERY DANGEROUS
- West Hartford, CT, USA
To whom it may concern, I brought a 2023 jeep grand Cherokee summit L. i am having a problem with my third row seat on the right side not returning to up right position after letting it down and the right side passenger mirror motor will not automatically fold, keep going out after a few days after coming out the shop. both the seat and mirror has been repaired two times each. I want to know are you guys having issues with these particular vehicle seats and mirror. I cant keep having to pay for the repairs, please let me know what I need to be to resolve this problems.
- Lake Charles, LA, USA

- Mtn House, CA, USA