10.0
really awful- Crashes / Fires:
- 55 / 2
- Injuries / Deaths:
- 78 / 2
- Average Mileage:
- 57,449 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2002 Jeep Liberty. The contact stated that air bag warning light illuminated. The vehicle was taken to a dealer where the mechanic was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 60,000. The current mileage was 125,000. Returned by usps on 11/14/2013. Second attempt on 11-14-2013 failed.
- Marysville, WA, USA
The contact owns a 2002 Jeep Liberty. The contact stated that while sitting at a traffic stop, there was a loud explosion as the air bags inadvertently deployed without warrant. The contact sustained a concussion and severe injuries to the left shoulder, jaw, neck, and upper back as a result of the air bag deployment. The vehicle was taken to a dealer where the mechanic stated that an electrical defect had caused the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure and current mileage was 48,000. Updated 12/4/13
- Melbourne, FL, USA
The contact owns a 2002 Jeep Liberty. The contact stated that she received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the parts were not available. The contact also mentioned that she has not experienced any failures in regard to the recall.
- Carrollton, TX, USA
On Sept 18,2013 I took my 2002 Jeep Liberty in to get recall M35 wire harness installed so my airbag light will finally go off and not stay on all the time, took mertens garage 2 hrs to install it, I drove down the road one mile and airbag light came back on again, I took it back to dealership, they told me the recall was for the wire harness any other problems wouldn't be covered. I was not very happy with my results and how I was treated, since I bought my Jeep brand new from this dealership. Iam scared to drive my Jeep with my kids in there in case the airbag would go off on its own! what can I do since iam still having problems with airbag light coming on?? please get back to me. Thank you renee hollinger
- Phillips, WI, USA
The contact owns a 2002 Jeep Liberty. The contact stated that she received notification of NHTSA campaign number: 12V527000 (air bags) but the parts were not available to complete the recall service. The contact had not experienced a failure.
- Succasunna, NJ, USA
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 12V527000 (air bags) in the mail several months ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was notified. The contact had not experienced a failure.
- Claermont, FL, USA
Jeep hit another car head on air bags failed to deploy.
- Seattle, WA, USA
The contact owns a 2002 Jeep Liberty. The contact stated that NHTSA campaign number 12V527000 (air bags) had an exceeded a reasonable time for repair. The contact received the recall notification in March 2013. The dealer advised that the part was not available for the repair. The contact had not experienced a failure with the air bag. The VIN was not available.
- Elmwood , WI, USA
The contact owns a 2002 Jeep Liberty. The contact received recall notice NHTSA campaign number: 12V527000 (air bags) in the mail several months ago and stated the dealer informed her the parts were not available for the repair. The manufacturer was notified. The contact had not experienced a failure.
- Tuscon, AZ, USA
The contact owns a 2002 Jeep Liberty. The contact stated that she received notification of NHTSA campaign numbers: 12V527000 (air bags). The contact attempted to contact the dealer to obtain the remedy but the parts were unavailable. The contact stated that the air bag warning lamp has illuminated and her horn is inoperable. The manufacturer was notified of the incident. The VIN was unavailable. The approximate failure mileage was 119,000.
- Fisherville, KY, USA
Have recall on orc filter circuit and the new recall about the gas tank and I can not get Jeep to do anything about it. I called the first week in July, 2013 again Aug, 2013 and keep getting run-A-round.
- Richburg, SC, USA
Item #1 occupant restraint control (orc). I am chagrined with the tardiness of Jeep/Chrysler motors corporation in their tardy compliance with this recall (12V-527). Originally issued on January 3, 2013, my daughter (former owner of this vehicle) visited a Jeep dealer in Washington DC. They said "no parts are yet available...we will contact you when they are". at a later day (May 2013) my daughter visited the local Jeep dealer (courtesy motor sales, Inc., altoona pa) and inquired about the problem...again "we cannot get the parts, they are not available". I purchased the vehicle from my daughter and have visited courtesy motor sales twice since I purchased (latest August 27, 2013) with the same answer "we don't have the parts available and we will contact you when they arrive"! it is inconceivable that replacement parts are not being made available for this very dangerous problem! at the present time I am unable to drive the vehicle as the air bag light is now on constantly and the recall notes that....."a damaged computer chip could cause the airbag light to illuminate, followed almost immediately by an inadvertent deployment of the front airbags (Liberty and Grand Cherokee)......". the recall notice continues by stating that "inavertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash". how many more injuries and possibilities of crashing must it take to get action on this? in conclusion, I cannot understand why your recalls are not being "tended to" in an expedient manner. I am getting "lip service" and you are being ignored. If either of these recall problems do happen, both your organization (for not enforcing in a timely manner) and Chrysler motor corporation (for delaying remedy) will be the responsible parties.
- Altoona, PA, USA
Recently, the airbag light has been illuminating when I start the engine. It does not go off while driving. The only way it goes off is to re-start the vehicle. Sometimes it takes several re-starts to turn the light off. After reading some articles online, I am worried that my airbags may spontaneously deploy.
- Las Vegas, NV, USA
The contact owns a 2002 Jeep Liberty. The contact stated that she received notification of NHTSA campaign numbers: 12V527000 (air bags) and 13V252000 (fuel system, gasoline, structure). The contact attempted to contact the dealer to obtain the remedy but the parts were unavailable. The manufacturer was notified of the incident. The approximate failure mileage was 50,000.
- Maples , FL, USA
2002 Jeep Liberty. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer received a recall notice in late 2012, early 2013. The consumer continued to drive the vehicle, while waiting for Chrysler to notify him, as to when the parts would be available. On or about August 4, 2013, the air bag light illuminated and it continued to come on every time the vehicle was driven, usually after a minute or two after starting to drive. The light would go out, and come back on. There was also a beep, when the light illuminated.
- Newberg, OR, USA
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) in the mail and stated that the dealer informed her that the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
- Flat Rock , NC, USA
My air bag light kept coming on and off over a span of a couple of weeks, after researching online we found the recall on the air bag sensor. We followed up with Chrysler and they told us to call our local Jeep dealer to set up and appointment to have it fixed. Our Jeep dealer could not do this due to the fact that they do not have the part in stock. We kept calling Chrysler and the dealer for the past several months and they both have no answers for us. The part has not been delivered to the dealer to have this recall fixed. My car failed safety inspection and I now have a red R reject sticker on my Jeep. The part has been delivered to the warehouses and the Jeep dealer said it may still take a couple month to get the part.
- Pittsfield, MA, USA
I'm writing about the safety recall M35/NHTSA 12V-527 airbag system occupant restraint control module letter which I've received at the beginning of the year of 2013. I've contacted the rancho auto group, one of the Jeep dealerships in san diego and I took my car to their shop for an inspection. The authorized dealership has informed me that my vehicle requires repair not only for the recall #M35 but also #F23. They were able to fix the issue with the lower ball joint inspection/replacement, but nothing could be done about orc filter circuit due to the parts being currently unavailable. I understand that it might take a few days or maybe a few weeks to get these parts ordered, but its been over six months since I took my car to rancho auto group and nothing has been done yet. I've filled complaints over the phone, I've called the customer service a few times and the response it is always the same, 'I'm sorry, but the parts are still not available. I am really frustrated about this whole situation, not only because its been over nine months since I received the first Chrysler's letter, but specially because no one can tell me when my car is going to be repaired! I took my car to a private mechanic, and he told me that if I get involved in a car accident, the airbag won't go off. This is really serious, I can die because of this failure which has already been diagnosed as part of the recall #M35. However, your rep has told me that if I get involved in an accident the air bag will go off. So, who should I trust" I just don't feel safe driving my car! I want to sell it but I can't before it gets fixed. Who is going to buy a car with a safety issue" no one! so, I'm not only stuck with a car that needs to be fixed, I am putting my own life in risk by driving a car that is unsafe. That's unacceptable. Something has to be done!
- San Diego, CA, USA
The contact owns a 2002 Jeep Liberty. The contact referenced NHTSA campaign id number: 12V527000 (air bags) and the part remained unavailable. The manufacturer was not notified of the problem. The contact had not experienced any failures..... updated 10-17-13 the problem was fixed on Sept 24, 2013
- Crossville, TN, USA
- St. Petersburg, FL, USA