The front end of my 04 Jeep Liberty (39,527 miles; VIN # [xxx]) began to make loud squeaking noises. I took it into the dealer who diagnosed the noise as front upper ball joint failure! the repair cost $655.20 and car rental cost an additional $89.99. Previously, this Jeep model was factory recalled for front bottom ball joint replacement, which I had performed at 26,887 miles. I contacted the daimlerchryler customer assistance center who refused to pay for the repairs. I wrote a letter to the same customer assistance center and again I was refused. I have a hard time believing that the upper ball joints are not defective, also. This is a Jeep which has never been driven off of a paved road! you would think that the suspention components on a Jeep would be heavy duty and would last a very long time. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Valparaiso, IN, USA

While driving turned right at a stop sign and heard a loud pop. Consumer lost steering, and crashed into a ditch. Vehicle checked by dealer who advised consumer of a broken spindle.

- Glenwood, MO, USA