10.0
really awful- Crashes / Fires:
- 18 / 0
- Injuries / Deaths:
- 12 / 1
- Average Mileage:
- 32,562 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
- the contact received recall 06V28800 regarding lower ball joints. The contact called a dealership in her area, and they stated that it could take up to 7 months in order for them to set up service. Since November 1, 2006 the dealership received 10 replacement parts. Updated 01/31/07.
- Clementon, NJ, USA
- the contact received recall notice 03V460000 for the lower ball joints. The contact took the vehicl to the dealer, and they told her that it will be a six month wait for repairs because they only get three parts a week. Updated 01/31/07.
- Manahawkin, NJ, USA
I received a safety recall notice on my 2003 Jeep Liberty two weeks ago and called the local dealership immediately to set up a service appt for repair. I was told they did not have the part in stock and would have to order them and they should be in by the end of that week. I followed up on this the following week (12/27/06) and was told the parts were still not in. I called the dealership again today and was told that it would be another 1 to 1 1/2 weeks. I feel they are not repairing my vehicle in a reasonable time. I rely on my vehicle and asked for a loaner, but they told me no. Any assistance in getting the recall repairs expedited would be greatly appreciated.
- Sarasota, FL, USA
- the contact received his recall 03V460000. The contact stated that he has not had the lower ball joints replaced as of yet. The dealership told him it may be about 2 months before the vehicle could be repaired. The manufacturer told him that only 4 lower ball joints were sent to the dealership per week, and he felt that he should be on the top of the waiting list because the vehicle was used for government purposes each day.
- Stanton Island, NY, USA
- the contact received recall notice 03V460000 for 2003 Jeep Liberty. The vehicle currently has an odometer reading of 82,000 miles. The contact stated that the dealer said it would take three months to get the lower ball joint part. The dealer did not take the customer's information. The contact stated he heard a scraping noise when turning at a slow speed. The contact stated he was unaware if it happened more often when he was turning left or right.
- Hernando, MS, USA
- the contact had a 2003 Jeep Liberty with an odometer reading of 58000 miles. The contact was driving at 30 mph under cold but dry conditions he lost control of the vehicle and went into a ditch. Upon impact the air bag did not deploy. On 12-12-06 contact received recall 03V460000 for lower ball joints. The police report for the crash was available. The contact felt that the vehicle's design and ball joint failure were the reasons for the crash. Updated 2/6/2007 - the consumer injured his right hand and left leg.
- West Monroe, NY, USA
- the contact received recall 06V288000 concerning lower ball joints. The contact has called galina Chrysler, the dealership in her area, who stated that it can take months before they could set up service.
- Scales Mound, IL, USA
Jeep I had my Jeep serviced and they told me it was unsafe to drive because od the ball joint recall. One of them was all corroded and about to snap. When I called the dealership to set up an appointment they said they could put me on a list I was #48 and that Jeep was sending them only 3 parts a week. It would be a while. Unsafe to drive I had the other place replace it they had no problem getting the part for$215 I can drive it still waiting for call on other side. This seems dumb that they will only doe 3 a week because they only get so many in at a time they said if I just hit a bump it could cause me to crash. Jeep should be in trouble for this and if my other side breaks I will sue them huge if I am still alive that is. I will be sending the bill in.
- Center Conway, NH, USA
I have a recall on my 2003 Jeep Liberty and the local dealerships are not servicing my problem in a timely manner. I've been told that my vehicle is not safe to drive but I have been put on a waiting list at two different Jeep dealers because the company is not providing an adequate amount of parts.
- Fayetteville, WV, USA
There was a recall for the lower ball joints of my 2003 Jeep Liberty. I did not know anything about this recall until I received a recall letter on December 21,2006 yet on Nov 25,2006 - I lost control of my vehicle and I believe it may have had something to do with the lower ball joints. It clearly states in my recall notice that water may enter the front suspension lower ball joints on my Jeep and cause loss of control of vehicle........this is exactly what happened to me. I feel that daimler Chrysler should be responsible for paying for my Jeep which had to be totalled out and also the costs I accrued for rental vehicle and other such expenses. If I was warned about this a month earlier - I do not believe I would have had an accident. This is a very serious issue!!!
- Lake Park , FL, USA
- the contact has a 2003 Jeep Liberty that is involved in a ball joint recall. She has contacted dealership in her area and they stated that it can take up to 5 months in order for them to set up service.
- Shrewsbury, MA, USA
- the contactreceived her a recall letter for her 2003 Jeep Liberty lower ball joints in October 2006. While driving about 20 mph the tire came off and rolled under vehicle. The contact call had the vehicle towed to where she purchased the vehicle. The mechanic for the dealership told her that her axle was broken, that the ball joints had separated and the tire was damaged. The contact stated that the dealership recommend that she take vehicle to a Jeep dealership due to her recall. The contact call the Jeep dealership and they came to pick up the vehicle. The contact states that they still haven't contacted her regarding the estimate and cause pf the tire failure.
- Bridgeport, CT, USA
- the contact stated that she has received a recall notice for the her vehicle's lower ball joint. The contact stated that she has contacted her local dealer but, they could not put her on a waiting list because it is too long, and they only get three parts a week.
- Inverness, FL, USA
- the contact is concerned with safety recall F23 for her 2003 Jeep Liberty. The dealer told her it will take about 6 weeks for the replacement part (lower ball joint) to come in.
- Riverview, FL, USA
- the contact is calling regarding NHTSA campaign id number : 06V288000. The contact has called two dealerships and they told him that it would take 12 weeks in order for them to assist with the repair because they are only getting two to three repair kits a week.
- Collierville, TN, USA
Complaint received recall letter (F23) for lower ball joints on Jeep Liberty. The dealer told her he only gets three parts per week. She has been waiting for three weeks. Her concern is that she drives 100 miles per day and believes this is a safety concern.
- Humansville, MO, USA
- the contact received a recall letter (F23) for his 200S Jeep Liberty. He called the dealership and was told that they only get 3 replacement parts a day and that there are 30 people ahead of him. When asked if he has experienced any failures, he stated that the tire fell off back in June. He was going 5 mph as he was exiting the interstate. The dealership replaced tire free of charge. He does not have repair order
- Mount Prospect, IL, USA
- the contact stated that she has received a recall notice for her Jeep Liberty's lower ball joints. Contact stated that no one is helping her at the dealership. She claims, dealer stated that the parts necessary aren't available to address the recall. The recall notice is F23 lower ball joints.
- Jacksonville, FL, USA
I received a recall notice from daimler Chrysler about my 2004 Jeep Liberty about a safety recall F23-lower ball joints. This recall states that "ball joint separation can result in a loss of steering control and could cause a crash without prior warning". trying to make an appointment with the dealer to repair the problem revealed there would be an 8 week wait because the parts are not available. I learned from the dealer (and later verified by calling daimler Chrysler at 1.800.853.1403) that daimler Chrysler is making only 3 replacement parts available to dealers per week! if this is such a potentially dangerous situation, doesn't daimler Chrysler have an obligation to make more parts available to dealers of their defective cars" I understand that we are talking about a lot of cars, but that does not change the fact that I am driving a defective vehicle which I will have to continue to drive for another 8 weeks. How can such a huge corporation not insure that parts are available to their dealers in a more timely fashion? what happens if indeed a crash occurs without prior warning during that waiting period? what will daimler Chrysler say and do then? this is a shameful example of violating the public trust-and this car is not cheap-they are certainly not saying-hold your payments until the car is repaired. What can I do but wait"
- Rutherford, NJ, USA
- West Monroe, NY, USA