10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 64,361 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA recall campaign id number: 09V119000 (suspension: Front: Control arm) and when contacting the dealer, she was told the parts needed to make the repairs were on backorder and they were unable to secure an appointment for her. The dealer advised placing her on the waiting list and the dealer could not confirm when the part would become available. The contact stated the recall has exceeded a reasonable time for repair. The failure and current mileages were 120,000.
- Canton , OH, USA
The contact owns a 2003 Jeep Liberty. The contact received recall notice (NHTSA campaign id number 09V119000: Suspension front, control arm) and upon contacting the dealer was told that they only received one set of parts per week. The contact was informed that he was number five on the dealers waiting list, which meant he would not be able to have vehicle repaired for at least another five weeks. The manufacturer was contacted but would not provide any further assistance. There were no failures at this time. The current mileage was 130,000. Updated 07/01/10 the consumer stated he still has not heard from the dealer or Chrysler. Updated 07/02/10.
- Washington, DC, USA
- the contact owns a 2003 Jeep Liberty. While driving approximately 15 mph, the front end collapsed with separation of the front driver wheel axle. There was no prior warning. The vehicle was towed to an authorized dealer. The technician stated the failure was identical to a recall under NHTSA campaign id number 09V119000 (suspension: Front: Control arm). The vehicle had not been repaired at the time of the complaint. The failure and current mileages were 80,000.
- Fort Wayne , IN, USA
The contact owns a 2003 Jeep Liberty. The contact was driving approximately 35 mph on normal road conditions. There was a loud noise outside of the vehicle, followed by an excessive vibration. The driver pulled over to the side of the road and inspected the vehicle. The vehicle resumed operation exhibiting continuous failures. The vehicle was taken to an authorized dealer for diagnostic testing. The failures were contributed to the upper control arm ball joint. There was a recall under NHTSA campaign id number 09V119000 (suspension:front:control arm). The contact experienced the identical failures as mentioned in the recall. However, the VIN was excluded from the recall defect. The vehicle was repaired for the malfunction. The failure mileage was 122,000.
- Gloucester, MA, USA
I only stopped to realize that there was a problem when I saw that there was an investigation going. We lost control of our 2003 Jeep Liberty in the winter of 2003. We did not report it as it was a hill that had ice. We had the car in 4WD low and never went beyond 2 miles an hour. The car continued to slide and slide and there was no control over it and we ended up hitting the mountain, the better of the 2 scenarios the other going off a cliff. Every hill I drive I have the same problem mostly when there is snow on the ground (even fresh non-ice) snow if there is any degree of angle to the hill, I can not drive it. I have slipped several times on angled dirt roads but not to the degree that I continue to have with snow covered hills....after reading the report I realized that this could be caused to the recall and issues that are taking place...I am not certain, but am giving this information should it help in any way....thanks!
- Hayden, ID, USA
: the contact stated while reversing out of a parking spot the ball joint fractured. The vehicle was towed to a dealership where the ball joint was replaced. The ball joint was replaced previously under a recall. Updated 8/1/2006 -
- Dayton, OH, USA
- Willoughby, OH, USA