5.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,389 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2003 Jeep Liberty:

Unsubscribe any time. We don't sell/share your email.

problem #2

Apr 052004

Liberty 4WD 6-cyl

  • Automatic transmission
  • 22,678 miles
For most of the year I have been having trouble with my Jeep libert automatic transmission. I have had several problems with it and the dealer still has not resolved the issue. I am being told that they cannot replicate the problem. I describe the following as the problems. At a full stop while holding down the brake the trans mission will shutter and make a banging noise. The transmission shifting at lower gears is rough. It is not in a like new condition. He transmission makes a grinding noise. The vehicle has stalled 3 times do to the transmission problem. Thevehicle has lurched forward at a stop sign/light. If not for holding down the brake the vehicle would hit the car in front of me. The transmission has shuttered as it changes gears while driving. Mainly at slow speeds. I consider this to be a safety issue with the vehicle. I believe the transmission will fail and I fear it will cause an accident. I have made every attempt to resolve this with the dealer. The transmission has been reconditioned twice. Once on April 5,2004 and the other on May 26, 2004. The vehicle was returned to me but the problems reoccurred after a short time. I have called daimler Chrysler customer service line and talked to several reps. I have file numbers 12578676 and 12805501. I have also spoken with service manager david cargail and distric manager bruce shirley. Nothing has been done to address the problems that I am seeing. I have included the copies of the receipts from the service calls that are related to the transmission problems. I am missing some of the earlier once from this year and will send them if I locate them. I did take the vehicle in today and david cargail test drove it and refused to give me a receipt that I had taken it in to get it looked at. He said that I should have enough documentation that I needed.

- Hutto, TX, USA

problem #1

Jun 122004

Liberty 4WD 6-cyl

  • Automatic transmission
  • 8,100 miles
Transmission and engine lights came on upon towing a coleman "yuma" pop-up camper. Took in to dealer and dealer found that torque converter to be bad along with gear wear. Transmission needed to be replaced and gear wear repaired. Car has only 8,000 miles on it and it is the first time the car has towed anything. The car should not have had a problem since it is rated with a much higher towing capacity than the coleman "yuma" is. The dealership is trying to tell me that this is an isolated incident of a bad transmission, but upon further investigation with Jeep forums on the net, 85% of Liberty owners are experiencing problems with their transmission after 8,000 miles! one owner has had his transmission replaced 3 times! the dealership said this was covered under my warranty this time, but that it would not be covered next time. If the transmission is faulty on all of them, I don't want to get stuck with a lemon on a brand new vehicle!

- Anchorage, AK, USA