10.0
really awful- Crashes / Fires:
- 20 / 0
- Injuries / Deaths:
- 23 / 2
- Average Mileage:
- 15,990 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Wallingford, CT, USA
My driver and passenger headrest deployed for no reason. They deployed at separate times. It is a safety concern because I am not able to position my neck properly when driving. Due to the head rest being deployed my head is positioned forward making it difficult to see my surroudings. Had I not been parked when my driver side headrest deployed, I stronly believe that it could have caused an accident. I am not able to fix this issue on my own due to the actual pieces that would allow you to reset the head rest are broken.
- Glendale , AZ, USA
The contact owns a 2014 Jeep Patriot. The contact stated that while operating the vehicle, the driver-??s side air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the driver-??s side air bag was faulty and needed to be replaced. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 108,000.
- Columbus, OH, USA
The active head restraint on the passenger side spontaneously deployed while parked. There was no impact leading up to this event. The head restraint appears to have failed due to a faulty plastic clip that split in half. The head restraint is at the height of my passenger's head and, if they had been seated in the chair, the deployed headrest would have hit them at the base of the skull or delivered a blow to the left or right cheekbone and eye. I took the vehicle to my nearest Jeep dealership (Rhythm Jeep in Madison, TN) and they confirmed that the clip holding the release pin in place spontaneously failed. They documented the damage and ordered a new headrest which has not yet been fulfilled (a 9-month wait so far). There were no warning signals or any other indication that the head restraint would fail. Our concern is that the driver's side head restraint will also fail and cause the driver to crash the vehicle or suffer head and neck injury.
- Madison, TN, USA
The contact owns a 2014 Jeep Patriot. The contact stated while driving approximately 70 MPH, the passenger-??s side headrest air bag exploded without warning striking the contact-??s son on the back of the head. There was no injury sustained. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer. The manufacturer was not informed of the failure. The failure mileage was unavailable.
- Santa Rosa, TX, USA
I pulled up in front of a store to load some things into my car. The car was in park and left running. It only took a few minutes to load the car. When I returned to the driver's seat, I noticed my headrest had popped open. I looked it up on my phone and discovered that the active head restraint (ahr) had been activated. Due to safety concerns, I drove straight home and didn't drive the vehicle again until I took it to the dealership on Monday night. The incident happened on Saturday. I am thankful this didn't happen while I was driving - it could have been a very dangerous situation.
- Monmouth, OR, USA
Passenger front active restraint headrest deployed unexpectedly when parked in driveway. This was due to a broken plastic pin retaining piece in headrest. Defective headrest deployed causing passenger to be struck in back of head while parked, no accident occured.
- Anthem, AZ, USA
I left car in garage- fine. I go back later to get in Patriot, I find the passenger side headrest deployed/popped open. The vehicle was sitting there. I hadn't even turned it on when I noticed it. I have been in no accident (at least within the last year). It now decides to deploy on its own.
- Riverview, FL, USA
Air bag light- always on cold or hot weather driving uphill downhill flat street bumpy street any speed backing out of garage sitting at a stop light highway or city driving turning stopping I have nothing in the passenger seat all the time I have taken the Jeep back to the service center 3-4 times for this problem. They run a diagnostic it could be this or this then they tell me it's fixed then it comes on again.
- Colorado Springs, CO, USA
The contact owns a 2014 Jeep Patriot. The contact stated that while driving through a stop light, another vehicle run the red light and crashed into the front right side of the vehicle. The air bags failed to deploy. The contact stated medical attention was required as she sustained back, arm and neck injuries as well as the front seat passenger sustained back, neck and shoulder injuries. The contact mention that due to the impact the front passenger seat belt buckle fractured. The other driver did not sustain injuries. A police report was filed. The vehicle was drivable. The vehicle was taken to the insurance mechanic but was not diagnosed or repaired but was informed about the accident damage. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
- Baeufort, SC, USA
Having issues with Jeep stalls when driving. Has couple recalls took it in for repairs. Dealer said it was fixed and still have same issue.
- Bakersfield, CA, USA
My daughter was going 30 mph in her Jeep over a bridge. The car infront of her stopped suddenly to avoid an accident. She was unable to stop due to ice and hit the car infront of her. Airbags did not deploy. Then they were hit from behind by a truck going 40 mph. Airbags did not deploy. Route 72 in genoa il, going straight. Not uploading picture due to license plates seen.
- Genoa, IL, USA
Airbag light on and off. Limp mode turning on. Car going from 45 mph to 15 mph
- Mesa, AZ, USA
I have been contacting my dealership since the recall was issued on my vehicle since 2017. Every time I call I am advised that they do not have the parts to fix my vehicle, to call back. Well it has been almost two years and I am still trying to have this recalled issue fixed. I was involved in an accident December of 2017 where my airbags did not deploy. * (recall related incident)
- Houston, TX, USA
The contact owns a 2014 Jeep Patriot. While driving at an unknown speed in heavy traffic, the vehicle lost power. The electronic throttle control and electronic stability control indicators illuminated. The vehicle was pulled over to the side of the road, turned off, and restarted. The vehicle was taken to leith Chrysler Dodge Jeep Ram aberdeen (910-944-7115, located at 11049 us-15, aberdeen, nc 28315) where the contact was informed that there was no recall for the failure. The manufacturer was not made aware of the failure. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags). The vehicle was not repaired. The failure mileage was approximately 60,000.
- Southern Pines, NC, USA
Both the driver and passenger side active head restraints (ahr) were triggered in July 2018 without my car suffering an impact. In both cases, the car was parked like usual at my house overnight and I found the headrests triggered in the morning. I have not been involved in any accidents, there is no impact damage, and the car was not in motion when they triggered. I was unable to reset them per the manual, so I brought it to my Jeep dealership on August 8th and my service rep said he had absolutely no idea what was wrong. He later called to quote me about $1,400 to replace both headrests and he told me I would probably want to skip replacing them; to keep them as-is to avoid the costs. At no time was it explained to me that this was a safety feature with a broken piece. When I searched online for replacement headrests, I was able to learn that this is a safety feature that malfunctioned and has affected other drivers. This malfunction poses a risk to drivers if it happens while the car is in motion (I was lucky). A small piece in the headrest is also breaking, preventing the restraints from being reset and costing owners the high price of replacing the headrests. I, like many, am no longer covered under warranty for this large cost, which should be covered by Jeep given its seriousness and frequency. This is a safety concern that needs to be addressed. My biggest concern is that my Jeep dealership actually suggested that I keep my headrests as they are, allowing me to continue driving with this safety restraint activated, which can do more harm should I be in an accident. They also failed to explain or properly educate me about the ahr's and the reason they could not be reset. Their omission of these facts coupled with the safety concerns regarding this safety feature malfunction can put other drivers at risk.
- Morongo Valley, CA, USA
Was never properly notified about the recall. It was posted Sept. 13, 2016. It is now Sept. 16, 2018
- Springfield, GA, USA
My headrest deployed without experiencing collision. The headrest is to deploy in a front or rear collision. My headrest deployed as I was driving. The pieces inside the headrest are broken and have been deemed a defective piece by my local dealer.
- Chicopee, MA, USA
Safety headrest failure. Ahr (active headrest restraint) failure. Was driving at 25mph, passenger headrest exploded causing loud noise and distracted my driving. Pulled over to inspect my vehicle and found the passenger headrest was deployed. This is a safety feature that is intended to engage during a collision. I was never involved in a collision in this vehicle. Jeep has been contacted regarding this issue with little resolution. Vehicle has less than 40,000 miles, basic safety equipment should not be failing at this point.
- Chicopee, MA, USA
- Daly City, CA, USA