5.5
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 16,333 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The infotainment system is malfunctioning. It controls almost all functions in the car. While driving every setting it controls will randomly and suddenly switch to a different setting. You can not over ride it's random switching, even by turning it off. The dealer service manager has said the car is undriveable. If you did try to drive a large number of mechanical and electrical and software settings are switching as you drive. Image driving down here in 95/95 Florida (temperature and humidity) while the car is turning on the heat full blast and the seat heater full blast, resetting waypoints, and instructing the driver to turn somewhere and watch out for a upcoming collision. The only fix is to replace the infotainment system and there are no parts available for an estimated 3 month. This happens when the vehicle is stationary or moving on city streets and on the highway. I have spoken a dozen times to fca customer care, case 76973156. The keep switching case managers. Right now there is nobody assigned. The car has only about 5000 miles on it. I have not included an attached file because it looks like you can not accept a video. Apparently this is a common problem (as service guy says) and therefore there is a shortage of parts. Service manager said that this system affects almost all functions in the car to the point that often when there is a failure the car has to be towed in.
- Sanibel, FL, USA
1) vehicle does not give audible when turn signal is on 2) vehicle does not give audible when safety belt is not clicked 3) vehicle intermittently will not respond to accelerator pedal and will begin to slow down, no matter if pedal pressed completely to the floor. Occurred while going up a bridge while on the I-295.
- Jacksonville, FL, USA
- Cincinnati, OH, USA