The contact owned a 2020 Jeep Renegade. The contact stated that while the vehicle was stopped on the expressway for roadway construction, another vehicle rear-ended the rear driver's side. The contact's head and face struck the steering wheel, causing a nosebleed. The vehicle spun and collided with two to three other occupied vehicles; however, the contact did not know if anyone was injured. The air bags did not deploy, and the seat belts failed to restrain the contact and her two minor children, seated in the rear passenger's and driver's side seats. The contact's child, who was sitting in the rear passenger's seat, was thrown into the trunk upon impact. The doors failed to unlock until the fire department arrived. The firefighters opened the door to evacuate the contact and her children. The contact and her children were transported to the hospital by ambulance, where police informed her that the vehicle that rear-ended her was driving at 90-95 MPH. The contact was unaware that police and fire department reports had been filed. The contact had body aches, and bruises on her stomach, legs, and back, and her left pinky was fractured. One of the contact's sons suffered from back and leg pain, while the other had headaches. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The contact later received an email from the dealer stating that the vehicle was included in NHTSA Campaign Number: 24V510000 (Air Bags, Seat Belts). The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

- Matteson, IL, USA

The driver side seat belt failed immediately after first impact to concrete barrier on front driver side the vehicle was then forced back across the highway where it hit the concrete barrier on the right side of the vehicle and was then forced back across the highway where the vehicle came to a stop but only after the vehicle hit the first concrete barrier for a second time there was only one wheel/tire left on the jeep the other 3 were broke completely off of the jeep as well as both axles being broke and finally this vehicle comes with a total of seven airbags and after all this not even one of them deployed and as a result my wife was seriously injured there was a police report which reflects my wife was declared not at fault.The vehicle was then towed to crash champions in Nampa Idaho where they figured that there was over $18,000 in damages our insurance company declared it a total loss so when it came time to pay the claim our insurance company was valuing the vehicle way less than it was actually worth and then they said we did not have medical on the policy then they called up Chrysler finance and tried to get them to accept a payout without my knowledge well that didn't work for them then they told Chrysler that I wanted to retain the vehicle which was a lie all I wanted was for someone to come by and inspect the vehicle then they could've done whatever they wanted to with it I've called the numbers in my owners manual opened up a complaint followed up with them for over a year and they never got back to me also I've been back to the dealership 5 times now and finally met the new manager and informed him of the situation and it's very hurtful inside to know that you've been ignored well here we are a little over 18 months now since the crash and the jeep is still sitting in my driveway what else can I say, oh yeah I'M PISSED

- Nampa, ID, USA

seatbelts did not stop me from hitting the dashboard/steering wheel when car hit us from behind

- Sloan, NY, USA

The contact owns a 2020 Jeep Renegade. The contact stated that while driving at 40 mph another vehicle turned in front of his vehicle and caused the contact to crash into the passenger side. The air bags did not deploy and the vehicle was towed from the crash site. The contact and his passenger both had to be transported to the hospital with severe bruises caused by the seatbelts. A police report was filed. The entire front of the vehicle was damaged and the estimate for the repairs from the independent mechanic's was around $9,500. The vehicle was unrepaired. The dealer and manufacturer had not been contacted yet. The failure mileage was 11,900.

- Cambridge City, IN, USA