The contact owns a 2010 Jeep Wrangler. The contact stated while driving 30 MPH, the vehicle lost electrical power and shut off inadvertently. There was no warning light illuminated. The contact veered to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer where it was diagnosed that the fuse box panel needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure but did not provide any assistance. However, the manufacturer informed the contact that it was a known failure and referred him to NHTSA. The failure mileage was approximately 106,000.

- Neptune, NJ, USA

On 5/12/17 my wife left for work about 7:20 am, about 20 min. Later she came back in our home and said the Jeep went crazy, she explained about half way down our drive way which is about a 1/4 of a mile, the wipers speeded up all the lights in the gauge cluster lit up, a constant noise like a smoke alarm started and lasted for a few seconds, then the wipers were going real slow and jumping, the engine shut off and smoke came out from under the hood on the left side. She switched off the Jeep and all the cluster lights stayed on. I went to the Jeep the cluster lights were still on, I open the hood and smoke was coming from the fuse box. I disconnected the battery and removed the fuse box cover, there were melted fuses in the box and I could see some melted wires under the fuse box. I called a local body shop to come and pick up our Jeep. I called my insurance and filled a claim. Since there was no fire we had no claim. I rented a tow dolly and took it to stateline Dodge in fort mill, S.C. I decided to call Jeep for help. They sent someone from engineering analysis to determine what happen. I don't remember his name but he told me it was a massive tipm failure. Jeep sent me a letter saying it was not a manufacturer defect and would not help us our Jeep has only about 67000 miles on it. Updated 09/20/17

- Lancaster, SC, USA